Question: When working with an electronic signature, CryptoPro 4.0 displays a message with a recommendation to switch to using GOST R 34.10-2012 ES keys in advance, what needs to be done in connection with this message?

Answer: It is necessary to continue to use the keys of ES GOST R 34.10-2001. It is necessary to switch to the use of new GOST R 34.10-2012 ES keys only after the Federal Treasury informs about the transition.

Question: Will keys work in CryptoPro 4.0 if they were generated on a computer with CryptoPro 3.6?

Answer: Yes, they will.

Question: How to get a duplicate of the Agreement of accession (agreement) to the regulations of the Certification Center of the Federal Treasury?
Answer: A representative of the organization can obtain a duplicate of the contract at the Regional Registration Center of the Office. Pre-registration is not required. To obtain a duplicate of the contract, the representative of the organization needs to know the TIN, PSRN and the name of the applicant organization.

Question: Is it necessary to re-conclude the Accession Agreement (agreement) to the regulations of the Certification Center of the Federal Treasury if the head has changed?
Answer: There is no need to re-conclude the Agreement, since the Accession Agreement (agreement) is concluded with the organization, and not with the head. The accession agreement is renegotiated if the applicant organization has changed its TIN and OGRN.

Question: How to correctly fill in the details of the organization to conclude an accession agreement?
Answer: All details of the organization must match the information specified in the Extract from the Unified State Register of Legal Entities.

Question: How to get CIPF (CryptoPro)?

Answer: To obtain CIPF, you must provide to the RCR:

Question: Where can I get instructions for generating a digital signature?
Answer: Instructions for generating a key, a request and an application for the CCCP are located on the website of the Office in the section

Question: When generating an ES using the online portal, an error occurs: An error occurred while generating the request: Error: Unable to create an object by the object programming server.

Installation
Copy CAPICOM.dll to the Windows system folder (system32)
Register, to do this, in the folder with the installed CAPICOM.dll on the command line, enter the command:
regsvr32 CAPICOM.dll

CAPICOM 1.0 - can be used under Microsoft Windows 95, Microsoft Windows 98, Microsoft Windows ME, Microsoft Windows NT 4.0, Microsoft Windows 2000, Windows XP and Windows .NET Server.
CAPICOM 2.0 - Windows 98, Windows Me, Windows NT 4.0, Windows 2000, Windows XP and Windows .NET Server.
Both CAPICOM 1.0 and CAPICOM 2.0 require Microsoft Internet Explorer version 5.0 or later.

Question: When a certificate is changed through the online portal, an error 401 occurs, what should I do?

Answer: Error means that you are logging in with a certificate that is not registered in the system. In this case, you must use the primary submission of documents.

Question: When generating an ES using the online portal, it is not possible to select powers under 44-FZ, what should I do?

Answer: To work on the site http://zakupki.gov.ru according to 44-FZ, you do not need to select powers, when drawing up an Application for a certificate, one checkbox "Client authentication" is enough. Powers are distributed in the personal account. The same applies to SMEV (GIS GMP).

The regional registration center of the Office is located at the address: Moscow, st. Bolshaya Maryinskaya, 9. Str. 1, 2nd floor.

For any other questions, you can email us. [email protected]

Error starting script

As a rule, an error occurs as a result of incorrect or incorrect registration of one of the libraries of the software product. Run the installation as an administrator.

Disabling the antivirus and rebooting often helps.

Error in function AddAplication, error code: 0x80070542

The required Microsoft Script Debugger utility is not registered in the system. Read more.

error code: 0x80040154

The class is not registered. As in the previous case, the problem is insufficient rights when installing our software product.

An error occurred while running the script. Cannot create object by Object Programming Server. Error code: -2146827859

The Microsoft Scrip Debugger utility required for the operation of the software product is not installed.

For Windows 98 and Me, the utility can be downloaded from this link: http://www.calloffice.ru/Download/ie401dbg.exe (http://www.microsoft.com/en-us/download/details.aspx?id= 23992)

For all other versions, follow this one: http://www.calloffice.ru/Download/scd10en.exe (http://www.microsoft.com/en-us/download/details.aspx?id=22185)

Starting from version 3.06 Microsoft Script Debugger is installed during installation of the Call Office software product.

Error registering the main ActiveX component

When installing our software product, the dll libraries necessary for operation are registered in the operating system. It is possible that the user on whose behalf the software is being installed does not have enough rights. Reinstall the Call Office software product as a user with administrative rights.

Object does not support property or method "SetTrayIcon"

A library that does not support the method is being used. You are most likely using an old library with a new interface. Correctly reinstall Call Office or download from our site and register the latest version of the CallOffice.dll system library

object error

This error may occur in an older version of the program. Download the new version of the program, uninstall the previous one and install the new one.

Error saving configuration

Cyrillic and Latin characters, as well as some punctuation marks, are allowed in the configuration name. The following characters are not allowed: " ? * "

If, when trying to sign an electronic document with an EDS, the browser displays the message "It is not possible to create an object by the object programming server",

This means that the CAPICOM library was not automatically registered on your computer.

In order to do this manually, you need to run under a user with local administrator rights:

  1. Download archive capicom.zip
  2. Close all Internet Explorer windows
  3. Extract files from the archive to your computer
  4. Run register.bat from the folder where the archive files were extracted (for the Windows Vista operating system, you must run it as an administrator)

If there are problems with this, then you can install and register capicom.dll yourself. For this:

  1. Copy the capicom.dll file to the system directory of the operating system (usually C:\WINDOWS\SYSTEM32), if there is already such a file, replace it with the file from the archive
  2. In the Start / Run menu, enter the command: regsvr32 capicom.dll and click OK.

After successful installation, check for the presence of this library in Internet Explorer add-ons. To do this, go to the SERVICE menu - INTEROPER OPTIONS - PROGRAMS tab - ADD-ONS button. In the window that appears, find the capicom.dll library and enable it.


If all the previous steps are completed, but the error continues to appear when trying to sign an electronic document with an EDS, this may mean that the work is being blocked by the Windows Firewall and Security Center system services. In this case, you need to disable them.

To do this, to disable them, you must go to the "Control Panel - Administrative Tools - Services". A list of all services will appear in the window. Find these services. Double click on each of them. In the window that appears, change the startup type to "Manual" or "Disabled" and click the "Stop" button.

Often, if it is necessary to sign an electronic document in a standard EDS format, the user is refused, and he is motivated by the following warning: "It is not possible to create an object by the object programming server." Now there is no way to carry out the operation automatically, so we resort to manual EDS conversion. Let's look at the possible causes of the problem, and below we will give recommendations for fixing it in automatic and manual modes.

In simple terms, there is no registration on the library on your computer. In a specific case, we are talking about CAPICOM. You will need to personally make the necessary adjustments to create the desired software format with a digital signature.

All actions are performed with local administrator rights. In general, try whenever possible to choose to run or unpack archives as an administrator to minimize the problems that inevitably arise when there is a lack of rights.

How to fix the error automatically

We take steps in sequence:

  1. Capicom.zip - this archive must be downloaded to your computer. Remember about viruses, so double-check the software for viruses by deep scanning all content. We checked the file itself and placed it on Yandex Disk.
  2. After downloading in your Internet Explorer browser, close all windows. Disable all available extensions as much as possible.
  3. We transfer everything from the archive to the computer to any place on the hard drive, remembering to extract with administrator rights.
  4. Register.bat is an installation file. We click on it and wait for the automatic adjustment of the system.

The above describes the automatic solution of the problem. Some people fail to register libraries this way. Despite the complexity of the subsequent actions, there is no other way out, how to forcefully introduce CAPICOM into the computer system on your own.

Fixing the problem manually

"Firewall" and similar systems like the "Security Center", it is advisable to disable antiviruses beforehand. Registration may be blocked when you try to make changes to the system.

Conclusion

I hope you figured out how to fix the error in the EDS: it is impossible to create an object by the object programming server. If you still have questions about working with electronic digital signatures, write to us in the comments on this page and we will try to help you.

Below are considered typical questions/problems that arise when using an EDS for signing documents in the CONTERRA information system.

Before you start searching for your question in this list, make sure you have completed all the steps in the following instructions:

Instructions for obtaining EDS certificates Instructions for installing, configuring the crypto library and generating keys

Typical questions/problems:

Installing the CAPICOM User Download 2.1.0.2 library .............................................. ......... one

Allowing access to personal EDS certificates from the Web portal when signing an electronic document ................................................. ................................................. ............. 2

Entering a password when using an EDS for signing electronic documents.................................. 3

Configuring security settings............................................................... ................................ four

Error "Unable to create an object by the Object Programming Server".... 7

If the flash drive is not visible .............................................. ................................................. ............ 12

Error "Could not find any certificate suitable for signing" 14

Installing the CAPICOM User Download 2.1.0.2 library

When you first visit pages that require your digital signature, a message may appear at the top asking you to install the CAPICOM User Download 2.1.0.2 add-on on your computer.


Allowing access to personal EDS certificates from the Web portal when signing an electronic document

When you click on the "Sign EDS" button, a Security Alert message may appear, informing you that the Web portal needs access to personal EDS certificates registered in your system. In this window, you must click on the "YES" button, otherwise the operation will be interrupted and you will not be able to sign the EDS document (and, as a result, send it to the terminal).

Information systems" href="/text/category/informatcionnie_sistemi/" rel="bookmark"> several EDS certificates are also associated with the CONTERRA information system, a window will appear with a list of EDS certificates that are allowed to be used to sign documents in the CONTERRA information system.

Here you should select your personal digital signature certificate and click the "OK" button.

YES", otherwise the operation will be interrupted and the document will not be signed with an EDS (and, as a result, you will not be able to send it to the terminal). You can tick this box and this message will not appear in the future.

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In order to use the EDS certificate of your choice for signing an electronic document, you must enter your password and click the "OK" button. ", otherwise the operation will be interrupted and the document will not be signed with an EDS (and, as a result, you will not be able to send it to the terminal).

You can change the password using the "Crypto-PRO" program - the "Service" tab - the "Change Password" button.

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Everything related to scripts and ActiveX controls is included in the security settings

Error "Unable to create object by Object Programming Server"

If, when trying to sign an electronic document with an EDS, the browser displays the message "It is not possible to create an object by the object programming server",

DIV_ADBLOCK102">


1. Download capicom archive. zip (http://www.*****/Download/x86/capicom/capicom.zip)

2. Extract files from the archive to your computer

3. Run register. bat from the folder where the archive files were extracted (for the Windows Vista operating system, you must run it as an administrator)

If there are problems with this, then you can install and register capicom yourself. dll. For this:

2. In the Start/Run menu, enter the command: regsvr32 capicom. dll and click OK.

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After successful installation, check for the presence of this library in Internet Explorer add-ons. To do this, go to the SERVICE menu - INTEROPER OPTIONS - PROGRAMS tab - ADD-ONS button. In the window that appears, find the capicom library. dll and enable it.

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If all the previous steps are completed, but the error continues to appear when trying to sign an electronic document with an EDS, this may mean that the work is being blocked by the Windows Firewall and Security Center system services. In this case, you need to disable them.

To do this, to disable them, you must go to the "Control Panel - Administrative Tools - Services". A list of all services will appear in the window. Find these services. Double click on each of them. In the window that appears, change the startup type to "Manual" or "Disabled" and click the "Stop" button.

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If there is a DISK DRIVE in the list of Available readers (in the right window), then select it and press the NEXT button (see the left figure), the letter designation of your flash drive should appear (see the figure):

Your flash drive will appear in the list of available readers (see figure):


Error "No certificates suitable for signing could be found"

In some cases, when trying to sign an electronic document with an EDS, the system may display the error "Could not find any certificate suitable for creating a signature":

Possible causes for this error:

No CRYPTO-PRO root certificates are installed on your computer No personal digital signature certificates are installed on your computer No personal digital signature certificates corresponding to the certificate(s) that were associated with your login when issuing and registering in ROLIS system The necessary certificates are installed on your computer, but they are no longer valid - revoked, expired, etc.

1. CRYPTO-PRO root certificates are not installed on your computer

In this case, the system considers your certificates unsuitable for creating a signature.

Installation of root certificates of the CRYPTO-PRO certification center is described in the instructions located on the CRYPTO-PRO website at http://cpca. *****/instr. doc

2. No personal EDS certificates are installed on your computer

Before use, all your digital signatures must be pre-installed on your computer.

The procedure for checking whether they are installed or not, as well as the method for installing a certificate on your computer, is described in the instructions for installing the crypto library and generating keys (http://www.*****/Clients/DigisignCertInstruction.doc), section "Checking certificate installation"

3. There is not a single personal EDS certificate installed on your computer that corresponds to the certificate (s) that were associated with your login when issuing and registering in the ROLIS system

In order to check which EDS certificates are associated with your login, use the ROLIS Web service “EDS Certificates”