home Repair Cellular fire service. Call firefighters from the phone. How to call the fire department from a mobile phone. Single emergency call number

Cellular fire service. Call firefighters from the phone. How to call the fire department from a mobile phone. Single emergency call number

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Life is full of situations when an emergency ambulance is needed, and there is not a minute to lose. Modern mobile communications and the presence of a mobile phone in almost every person allow us to solve this problem in the shortest possible time. It is important to learn how to navigate the emergency services in order to quickly dial the desired number. You will learn how to call an ambulance from a cell phone from our article.

Single emergency call number

There is a single number that operates on the territory of the CIS countries and the European Union - 112 . This is a universal number that includes all existing first responders, including emergency medical services. It can be dialed from a cell phone and call an ambulance, regardless of which carrier the mobile phone is connected to, as well as in its absence.

A call to a single number 112 is free, it works in any case, even if the SIM card is blocked, or it is not in the phone at all.

In modern mobile devices, there is an emergency call in the menu or a special button that works exactly on this universal number. After the dispatcher's response, you need to briefly and quickly state the problem, and you will immediately be switched to the right one - ambulance, police, fire, gas, anti-terrorist.

It is convenient to use this single number when a person does not remember the numbers of the necessary services, especially since before each telecom operator they had their own characteristics.

How to call an ambulance from a mobile phone

The ambulance number is publicly known - 03 , it is dialed from a landline home phone. But when it becomes necessary to call an ambulance from a cell phone, not every user knows that dialing 01, 02, 03, 04 will not work in the device.

The fact is that most mobile phones operate on a single digital standard GSM (GlobalSystemforMovile), which belongs to the unified European standardization of communications. The call works only when at least 3 digits are dialed.

Until recently, each provider had its own rules for calling an ambulance from a mobile. This created confusion and created problems in their recruitment in emergency situations. Since 2017, a single number has been adopted for all Russian operators, allowing you to call an ambulance from a cell phone.

Remember, to call an ambulance from a mobile phone belonging to any Russian operator (MTS, Tele2, Beeline, Iota, Megafon, Motiv, Skylink and others), you need to dial 103 .

For the deaf and dumb in Moscow and the region, a special video communication service has been created by mobile phone. Need to dial 1111 , 1112 , 1113 if the call is from the capital, or 1115 , if from the area, turn on the video call. The dispatcher will answer, with whom you can communicate with gestures.

Numbers of other emergency services from mobile operators

For calls to other emergency services in Russia, single numbers are also accepted, regardless of the mobile operator:

Fire Service - 101 ;
Police - 102 ;
Gas service - 104 ;
Emergency Rescue Service - 112 ;
Suspicion of a terrorist attack 911 .

Due to the fact that unified numbers for emergency calls have been introduced relatively recently, it is likely that there are still regions where operators have not switched to the new conditions, and until this process is completed, the old numbers remain valid. Therefore, if a call to an ambulance or other service fails, you should try calling the old numbers presented in the table:

Name of services	Beeline	MTS	Tele 2	Megaphone
fire fighting	001	010	010	010
Police	002	020	020	020
ambulance	003	030	030	030
Gas	004	040	040	040

Note: for the Iota mobile company, there is an alternative way to call emergency services using the following dialing scheme: 8 100 99 XX 000, where XX is a two-digit service number (01, 02, 03, 04), and instead of the last 3 zeros, you can dial any numbers, or leave it like that - 000.

Ambulance types

There are 2 options for the departure of brigades on call, "ambulance" and ambulance. An emergency or linear team leaves for cases when there are problems with the deterioration of health, but the general condition of the patient does not cause concern. For example, high body temperature, increased pressure, minor injury, indigestion. A doctor or paramedic comes to the call if the patient is in the countryside.

An ambulance leaves for cases when there is a threat to the life of a sick or injured person.

It is specialized, always consisting of 2 doctors and nurses. Depending on the situation, such a special team can be called: traumatological, obstetric, cardiological, resuscitation, psychiatric, children's, and so on. When talking with the dispatcher, you need to state the essence of what happened, if necessary, invite a doctor from the appropriate specialized team and issue a call. it
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When is emergency medical attention needed?

There are many cases when it is necessary to call an ambulance. They can be conditionally divided into the following groups:

Diseases;
Injuries;
poisoning;
Started contractions or bleeding in women.

Of course, not all cases of illness require emergency medical care. For example, with a common rhinovirus infection, flu, pain in the joints or spine, changes in blood pressure, indigestion, or a hangover, you can get by with a doctor's house call if the patient's condition is satisfactory and does not cause concern.

If the body temperature is more than 39 °, the pressure has risen or dropped sharply, repeated vomiting and diarrhea have appeared, a strong “backache” in the spine that does not allow the patient to move, it is necessary to call an ambulance from a mobile or landline phone and call a medical team.

The following cases require priority attention:

Severe chest pain;
Difficulty breathing;
Vomiting blood or brown coffee grounds
Loss of consciousness;
Sudden impairment of speech, ability to move;
Convulsions, epileptic seizure;
Severe abdominal pain;
Lack of stool with bloating, vomiting;
Black tarry stool;
A rapidly developing allergic reaction with an increase in edema.

For injuries

Any open or closed damage with a violation of the general condition, with loss of consciousness, the ability to move, sharp pain, swelling, deformity, bleeding needs emergency medical care.

Abdominal injuries should not be ignored, even if the patient has no complaints, the surgeon should urgently examine him. An ambulance is called by mobile phone in cases of accidents in transport, production, at home, in case of accidents on the water, explosions, fires, terrorist attacks and other incidents.

In case of poisoning

This concept includes acute, toxic household chemicals and production, as well as severe and drug intoxication. It is difficult for the people around the injured to determine the degree of danger of poisoning and the condition, as well as its further development, so it is better to immediately contact the ambulance service. Before the arrival of the ambulance, the patient can drink 400-500 ml of water at room temperature, take activated charcoal or Enterosgel paste.

Necessary information for the dispatcher

In order to avoid the loss of precious time, when the operator answers, you must strictly observe the following information algorithm:

Inform the mobile number from which you are calling;
Briefly state the essence of the problem (what happened, at what time, complaints, condition);
Give your last name, first name;
Name the address where the patient is currently located;
Report what kind of assistance was provided, what drugs were given;
Name the patient's data - age, gender, last name, date of birth.

If necessary, you need to provide landmarks, how to get to the address faster, as well as the intercom code of the front door of the entrance.

How to behave when an ambulance arrives at home

In anticipation of the arrival of the brigade, it is necessary to remove unnecessary things from the premises that could interfere, remove animals and children. The patient should have free access, next to a chair and a free table or bedside table, which may be needed to put equipment, medicines. If there is no outlet nearby, you need to prepare an extension cord in case you connect equipment.

It is necessary to prepare the patient's documents - a passport or birth certificate, compulsory medical insurance policy, if any. It is also necessary to be prepared - dressed and with documents in case the patient is hospitalized and you need to be accompanied by loved ones.

Upon arrival of the brigade, you need to tell in detail about what happened, prepare everything related to this case for display (for example, collect vomit, blood clots, a sample of the product, medicine or other substance that the patient used in a container).

Fulfillment of all these simple requirements will help the doctor quickly navigate the diagnosis and take adequate measures.

Before dialing an ambulance in Moscow, make sure you can give the address and exact location of the patient.

The capital has implemented a multi-channel communication system, and if the other end did not immediately pick up the phone, this means that all dispatchers are busy, and your call is queued. Remain calm, the first employee to be released will definitely answer you. No need to hang up and call back - your call will be put at the end of the queue again.

During a conversation with the dispatcher, you must:

indicate the phone number from which the call is made or to which it will be possible to call back later
indicate the number of patients
describe what happened - what made you call an ambulance
name the address: street, house, building, apartment, entrance, floor, intercom
inform who and where will meet the team of doctors
say who is calling - a relative, an outsider or themselves
state the age and sex of the patient, his last name

Sadly, most modern people, in any emergency when they need to call for help from a mobile phone, dial 01 or 03 in panic, after which they remain at a loss from an incorrectly dialed number. And even more people do not know how to call the gas service from a Tele2 mobile phone. In Soviet times, learning by heart all emergency numbers was the direct responsibility of every citizen, and now parents in the process of raising children, unfortunately, miss this moment. The article will tell you about when and how to call the gas service correctly.

Emergency number

The old set of gasmen 04, but dialing it on a cell phone, you will not get through anywhere, since this number was intended for landline phones. But how to call from a mobile phone if the gas service is already on another number? Just enter 104 and press the call button.

Combination 112 appeared relatively recently. The driving force behind the publication was Article No. 52 “On Communications” of the Russian law, which obliges absolutely all large and small operators to form a combination of 112 for mobile phones in order to urgently call for help from the public. At the same time, all cellular companies personally guarantee the constant and uninterrupted functionality of emergency technical assistance.

In this regard, the type of call may vary. In the 1st option, the person will hear an answering machine and will have to press the number that relates to his problem. And another view is the answer of the dispatcher-consultant (as in the case of Tele2), who, after listening to the question, will switch you to the required service.

Note! Combination 112 is valid in all European countries, it is not necessary to have, for example, an Italian operator to call for help in Italy. The first thing you hear is an offer to choose a language of communication that will be convenient for conversation, then you need to report the current situation and name your location.

Short number 112 works both in the absence of a SIM card in the phone, and in the case of a zero or negative balance.

When to call

If you have detected a gas leak in the house or in another room, then immediately dial 112 and notify the dispatcher about the situation. Or you can contact the gas workers directly by dialing 104 and the call button.

A gas leak in your own apartment or some other building can cause irreversible results. Therefore, even if there is even the slightest suspicion of a leak, you should immediately contact the appropriate service. To make a call, it is to the emergency gas station from Tele2 that you can dial the combination of numbers 040 (104). The caller must, at a minimum, tell the operator the exact address where the smell of gas is heard so that rescuers can respond quickly.

Conclusion

Never neglect teaching your children and those around you simple combinations of numbers that can help out of any emergency, especially since 95% of the population has a cellular connection, and, most importantly, that the phone is not discharged. Rescuers know what to do, arrive on time and resolve the dangerous situation.

Each person is obliged to memorize the numbers of emergency services - ambulance, police and the Ministry of Emergencies. First of all, his life and the life of his loved ones may depend on this. Before, when there were no cell phones, everything was simple - everyone knew the numbers 03, 02, 01 from childhood. Now it will not work to get through to the Police from a mobile phone at number 02, no matter how hard you try. From a mobile phone, you can call at least three-digit numbers. And until recently, different mobile operators had these three-digit emergency numbers in their own special form. But fortunately, things are changing... Don't forget to write down the emergency numbers below, or better yet, memorize them!

Unified emergency telephone numbers

It is important to remember the numbers by which you can call emergency services from the SIM card of any mobile operator. They look like this:

Fire protection (Ministry of Emergency Situations, rescuers) - 101
Militia (police) - 102
Ambulance - 103
Gas service - 104
Reference - 109

Calls to emergency services are completely free and available not only with a zero balance, but even if the SIM card is blocked or it is not in the phone at all.

Calling the Police from a mobile through the 112 service

Save these numbers to your phone so that you have them at hand in an emergency. In addition to the above phones, there is a single emergency number 112. It allows you to quickly apply for the necessary help through the dispatcher to several services at once - this is the Russian analogue of the 911 service. In order to call the Police directly at this number, you must perform the following steps:

Dial 112 and wait to enter the voice menu.
Press the number "2" on the phone keypad.
Wait for the connection with the dispatcher of the Police Department.

Calling the Police from a mobile phone at 112 is completely free of charge even when the account balance is zero, when the phone is locked and if there is no SIM card in it. Also, this number can be called free of charge from any other phone - landline, payphone on the street, at the station or at the airport. As a rule, the connection time with the dispatcher depends on the network load and does not exceed a few minutes.

If this number did not help you, then you can call the Police from your mobile phone using other numbers listed below.

Phone numbers to call the Police

In the event that you cannot make a call to 112 or those listed in the table above, you can use alternative phones that still work. Each mobile operator used to set their own emergency numbers for their subscribers, so they are different. So, you can call the Police from your mobile using the following numbers:

For subscribers of MTS, Megafon, Rostelecom, Tele2 and Motiv operators - 020.
For subscribers of the Beeline operator, the telephone number of the Police is 002.

Using similar numbers, you can call the fire brigade, ambulance, gas service or information - instead of 2, dialing 1, 3, 4 or 9.

SIM card, number, tariff
- How to unblock a number?
  - If you run out of money on your account and the number is blocked, replenish your balance. The number is activated after the debt is repaid.
  - If you have not used the number for more than 90 days, it may be blocked. To restore the number, contact the MegaFon salon with your passport. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
    Find out if it is possible to restore the number by sending a free SMS from a valid MegaFon SIM to. In the message, indicate the number you want to restore, the full name of the owner.
  - If the number is blocked after losing the SIM card, you can get a new SIM card with the same number for free by contacting the MegaFon salon with your passport.
  - If you have set a blocking, the number will be unblocked automatically on the day you choose to end the blocking.
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- How to get a new SIM card while keeping your phone number?
  Apply with your passport to any MegaFon salon in the Home region, on the territory of which the contract was concluded. You can get a new SIM card for free and continue using your number. The tariff and all terms of service remain the same, it is not necessary to conclude a new contract for the provision of communication services.
  
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- How to keep your number?
  The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, access to the Internet. If you do not use communication services for more than 90 calendar days in a row on tariffs for calls and for more than 180 calendar days in a row on tariffs for the Internet, the subscription fee for keeping the number starts to be charged daily.
  
  In case of non-use of communication services for any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services regarding this subscriber number is considered terminated at the initiative of the subscriber.
  
  The amount of the subscription fee for keeping the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber, is indicated in the description of your tariff. You can find it in the section Tariffs or Archive of tariffs.
  
  If you do not use communication services for more than 90 days with a zero or negative balance of your Personal Account, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application in the MegaFon salon.
  
  If you plan to not use mobile communications for a long time (more than 90 days), block your number.
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- - Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the "Check" button. Under the search bar, the names of the carrier and the region will be displayed.
  - Dial a team * 629 # . Then enter in any format the mobile number you want to check. Information about the operator and the region will be displayed on the screen.
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- How to renew the contract or change the number?
  You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.
  
  Pick up a beautiful, easy-to-remember number in an online store or in a MegaFon salon.
  
  The cost of the room depends on the class of the room: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the Number Selection service.
  
  The service operates in two modes:
  - one-way: the caller will hear the message "The subscriber's device is turned off or is out of network coverage";
  - two-way mode: the caller will receive an SMS with your new number.
  In any mode, you will receive an SMS with the number of the person who called your previous number.
  
  The service does not work if the balance on the old number is negative or zero, and also if the old SIM card is blocked.
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- What do I need to determine the numbers of the callers?
  To do this, you have the Caller ID service, it allows you to determine the numbers of those who call you. The service does not require connection and there is no subscription fee.
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- Why didn't I get a number?
  The number may not be determined if the caller has activated the AntiAON service. Also, the numbers of clients of other operators or MegaFon clients of other branches may not be determined.
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Services, options
Mobile Internet
- What to do if the mobile Internet does not work or the speed has decreased?
  1. Check your balance and replenish it if necessary. To check the balance, type the command * 100 # or go to your Personal Account. The Internet works only with a positive balance. If you recently topped up your account, wait a few minutes for the Internet to work again.
  2. Check the rest of the internet package. Open the MegaFon application or go to your Personal Account and in the "Services" section, select Service package balances. If the included volume of the Internet is over, connect one of the options to extend the Internet.
  3. Check if your Mobile Internet service is connected by typing the command * 105 * 4 * 4 #
  4. Make sure you have Data Transfer enabled. You can check this in the settings of your smartphone or tablet in the "Data connection", "Data connection" or "Mobile network" section (the name may differ in different devices).
  5. Reboot the device (switch off and on).
  6. Turn off Wi-Fi on your smartphone / tablet (when using a router from MegaFon, Wi-Fi must remain on).
  7. Move the SIM card to another device. If the mobile Internet also does not work in another device, contact the nearest MegaFon salon with an identity document to replace the SIM card. When replacing the SIM card, the phone number will not change, the service is provided free of charge.
    To find out the address of the nearest salon, open the MegaFon application.
  8. When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to a different USB port on your computer, update your modem/router software. You can download the latest versions of the software for free from the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.
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- What is 4G+, how to start using it and how does the transition from 2G/3G network to 4G+ happen?
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- How to top up an account?
  Choose any convenient way:
  1. Top up your account with a bank card or electronic wallet in the Payment section.
  2. On the main page of your Personal Account, you can replenish your account, as well as the account of another Megafon subscriber, with a bank card.
  3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist in the MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
  4. If it is not possible to pay right now, use the Promised payment service.
  5. Another MegaFon subscriber can transfer money to you from his account using the Mobile transfer service. To send a request to another subscriber, use the free Pay for me service.
  6. If you are a client of Sberbank and your bank card is linked to a phone number, enter the required amount in an SMS and send it to the number or use the Sberbank-Online application.
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- How to stay in touch with a negative or zero balance?
  - For what period can I get the details?
    You can order one-time detailing for one or several days, periodic - for a calendar month or receive a summary of all accruals and payments on a monthly basis.
    
    Your details are stored for 36 calendar months (even after termination of the contract).
    
    If you have activated the "Periodic invoice detailing" service, then a detailed report is sent to your e-mail once a month (approximately on the 10th day of each month). You can receive a report the next month after connecting the service.
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  - Why can not all information be indicated in the detail?
    The subscription fee is charged in accordance with the Subscription Terms.
    
    To find out which subscriptions are connected, go to your Personal Account, select the "Services and Options" section, the "My" subsection, which will display a list of subscriptions connected to your subscription number
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  - How to unsubscribe?
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  - Can I listen to the recording of my telephone conversation?
    MegaFon does not record calls from subscribers.
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  - How to set up call forwarding?
    You can set or cancel call forwarding in the phone menu or in your Personal Account. See the terms and cost of setting up call forwarding on the service page.
    
    If the set call forwarding does not work, check if there are any restrictions on your number and if the number is correct.
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  - What is VoLTE technology and what do you need to use it?
    The service is available to MegaFon subscribers on all tariffs, it is provided both in the Home region and in roaming.
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  - - You have automatically activated the service I got a call from S . You will receive a notification in the form of a missed call from the person who tried to reach you, indicating the time and number of calls. The service is free.
    - Activate the Who called+ service. You will receive SMS about a missed call or voice messages on the answering machine. When “Who called+” is connected, the “I got a call from S” service will automatically turn off.
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- Emergency help
  - How to call the emergency service?
    Single emergency call number:
    
    1 - Fire Department;
    
    2 - police;
    
    3 - emergency;
    
    4 — emergency service of the gas network.
    
    Emergency phone numbers:
    
    Emergency - ;
    
    Calls to emergency numbers are free. You can call if there is no money on the account, and even from a phone without a SIM card.
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  - What should I do if my phone is lost or stolen?
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  - How to protect yourself from scammers?
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  - How are emergency communications services provided?
- Roaming
  - How to use communication services while traveling in Russia and around the world?
    When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.
    
    When you leave for other countries, as well as for the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that you have activated the Roaming service. It is needed so that you can use communication services in the networks of other operators.
    - 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
    - Personal account or MegaFon application;
    - contact the MegaFon salon with a passport.
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  - How to connect and disconnect services in roaming and spend less at the same time?
    The easiest and most convenient way is the MegaFon mobile application or Personal Account. You will be able to check the balance, enable or disable services and options, order itemization of expenses and ask a support question in the chat.
    
    In roaming, you do not need to change the mobile Internet settings.
    
    Note!
    
    Some phones may restrict data roaming. Go to settings and check if mobile internet is enabled while roaming.
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  - Why is my mobile internet not working while roaming?
    - Not enough money in the account. Check the balance and replenish it if necessary.
    - The phone cannot find the network.
      Try restarting your phone and select the network manually. Go to the settings, find the item "Network selection / Operator", select "Manual" or deselect "Automatic". Select a network from the proposed list. When the phone connects to the network, Internet access will appear.
    - Data roaming is disabled in the phone settings.
      Go to settings and check if mobile internet is enabled while roaming.
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