First, let me tell you about easy way skype launch. This is just for those who do not have the time (or desire) to understand.

The fact is that the program also has an online version. This is the same Skype, and the official one (from the developer), but only through the browser. It turns out that you can open all your contacts through Google Chrome or Opera. Well, or through any other program in which you open sites.

We print our login and password, that is, our data for entering the program. Perhaps the site will ask for access to the Desktop or something else. We allow and get a full skype.

Here you can chat, call, send video messages. All this will happen through your account - just like through regular program. Those with whom you communicate will not feel any difference - everything will be exactly the same for them.

How to solve the problem with starting Skype

I just showed you how to log into Skype if it does not open on your computer. In principle, it would be possible to stop at this, but personally it is still more convenient for me to use regular version. Login through the browser is more suitable for temporary use - when you urgently need to open the program, and there is no time to figure out what's what.

And to revive Skype is not so difficult. Usually it's enough just to delete one file - and everything will work.

1. First, we completely exit the program. To do this, you need to find the small Skype icon at the bottom of the computer screen, on the right side (where the clock is). Sometimes he hides under a small arrow.

Right-click on it and select "Exit Skype".

If you don’t have this small icon anywhere on the right side, go to the next step.

Perhaps a small window with a question will appear. Then in it you will need to click on "Exit".

2. Press the key Windows keyboard() and, without releasing it, on the key with the letter R. This window will open.

3. Copy/paste the following text %appdata%\skype into it and click OK.

A window will open with different folders, among which there will be a shared.xml file

It must be deleted (right-click on the file - Delete - OK), then close this window and try to open the program itself. Usually the problem is solved - Skype starts and everything works.

If it didn't help

Follow steps 1 and 2 from the previous instructions. Paste %programfiles(x86)%/skype/phone/ into the box and click OK.

If an error message appears, then paste %programfiles%/skype/phone/ instead and click OK.

Right-click the skype.exe file and select Send to → Desktop (create shortcut).

Close the window and find the program shortcut you created on the desktop. Right-click on it, select "Properties".

In the Target field on the Shortcut tab, add a space and /legacylogin at the end of the line, and then click OK.

Now Skype can be opened on a computer, but only through this shortcut.

Hello dear Skype users. We are glad to new and constant visitors of our informative computer portal. Often on forums and social networks you can find one common question. Many users ask why Skype does not work? And what if Skype stopped working? The main thing is not to panic. Probably many of you know that it is extremely popular program Skype and has long overtaken the number of users in the world no less well-known service ICQ.

Yes, and how not to overtake, if in addition to online chat, Skype can be used as a phone and even a videophone. Unfortunately, after the sale of Skype company Microsoft, the program has become partially paid (calls to landlines and Cell phones). But the glitches and malfunctions especially did not decrease.

However, any program may refuse to work, the main thing is to find out the cause and fix the software problem. Of course, Skype is no exception - everything is solved here too. If your version of Skype does not work, then you should not despair. You are on the right track This instruction is intended for inexperienced users and we will try to explain everything in an accessible and plain language. In our article, we will consider the most common and well-known cases of program failures and identify the most common bugs in Skype.

Why is Skype not working?

Since all software problems are different from each other, it is worth dividing the reasons why Skype does not work into several types. And you yourself will understand what exactly happened to the program. We would like to note that we will not consider problems when the camera or microphone does not work in Skype. Since these two problems require program settings and for them we'd better write separate articles. Here we will talk about software failures. So, to begin with, we divide the problem into several subtypes:

• Skype won't open at all.
• Skype starts but a blank window appears.
• Skype works, but then crashes with an error or

The first two cases are related and most likely in your browser Internet Explorer a failure has occurred. The third case stands apart, since there can be several reasons for program failures. First, consider the solution to the problem when Skype does not start.

If Skype stopped working after the update

Sometimes cleaning helps. service folder programs. This is done in the following way.

1. Exit Skype.
2. Open the "Run" command (press the Win + R buttons or find command line via the start menu).
3. Next, copy and paste the following text into the command line: %LOCALAPPDATA%\Skype\Apps\ or %APPDATA%\Skype(depending on the version).
4. Press Enter. A folder will open in which you need to find the folder with your Skype login (with the Skype username), from which you need to delete everything. Better yet, move the folder to another location.
5. Launch Skype again.

If you can't sign in to Skype

This problem appeared after the start of the development of the program by the corporation. Microsoft. Starting with version Skype 5.5, the developers have introduced a binding of the program to the Internet Explorer (IE) browser and the Windows Scripting Engine programming language. The thing is that during authorization, Skype requires the execution of the ActiveX framework and access to JavaScript scripts that are in Internet Explorer. Unfortunately the settings this browser may be subject to changes, both by the users themselves, and, for example, by viruses. There is an authorization problem and Skype does not work when changing some browser settings. In addition, contacts may not be added to Skype. What to do in this situation?

If Skype does not work on XP, or Vista seven, then for starters, users Windows XP, Windows Vista and Windows 7, we advise you to download a special fix from Microsoft, which is located on this page - http://support.microsoft.com/kb/949140 . Unfortunately, this add-on is not suitable for Windows 8, but we have other solutions, which we will talk about now. If this patch does not help, you can try updating your Internet Explorer browser or simply uninstall IE by downloading the latest version by downloading it from here. If you don’t want to delete or update, just try resetting your browser settings. To reset Internet settings Explorer, we do it like this:

1. Close all Internet Explorer and windows Windows Explorer that are currently open.
2. Reopen Internet Explorer.
3. Click the "Tools" button (the button looks like a gear, located in the left upper corner browser), and then select "Internet options".
4. Click the Advanced tab and then click the Reset button.
5. Check the box "Remove Personal settings» (After restarting the computer, browsing history, vendor searches, home pages, tracking protection, and ActiveX Filtering data will be deleted).
6. In the Reset Internet Explorer Preferences dialog box, click the Reset button.
7. When Internet Explorer has finished applying the new settings, click the Close button, and then click the OK button.
8. Close IE. The changes will take effect the next time you open Internet Explorer.

If after this manipulation Skype still does not work and refuses to start. Or does not save contacts, then you can do the following trick, which unfortunately can be called a crutch, a temporary solution. However, it works and has helped many people get Skype working.

• Exit Skype (for this you just need to find the Skype icon in the tray, right-click on it and select the "Exit" menu item). Next, open the device manager (key combination CTRL + ALT + DEL) and make sure that the skype.exe process is not in the list of running processes. If it's still there, close it.
• Open the "Program Files" folder. On Windows, this folder is usually located on the "C" drive. If you have a 64-bit version of the system, then the folder will be called "Program Files (x86)". For those who are interested, .
• In the “Program Files” folder we find the “Skype” folder, go into it and open another “Phone” folder.
• Right click on the executable file skype.exe and select the menu item "Send", and then select the item "Desktop (create shortcut)" from the drop-down menu.

• After that, you need to find the created Skype shortcut on the desktop, right-click on it again. Select and go to "Properties".
• In the window that opens, you need to find the "Shortcut" tab.
• The "Object" field will contain the path to the executable Skype file. At the very end of this path, you need to add the parameter after the space "/legacylogin".
• Ultimately, you should get the following: "C:\Program Files\Skype\Phone\Skype.exe" /legacylogin- (including quotes). Or the following if you have a 64-bit system: "C:\Program Files (x86)\Skype\Phone\Skype.exe" /legacylogin
• Next, just save the shortcut with the "OK" button and launch Skype.

Many people are probably wondering what the /legacylogin parameter does. It's simple, it starts Skype without the use of components Internet browser explorer. At the same time, Skype works with the old authorization window. Now consider the option when skype does not work at all, that is, the program authorization window does not even appear.

If Skype refuses to work

Quite often, Skype crashes on its own with the message “Skype has stopped working”. It seems to work stably, but periodically closes. I have to open Skype again, which of course is annoying. What can be advised in such situations? Well, firstly, try reinstalling the program by downloading the latest version of the distribution kit from the developers' site. It won't take much time, but it might help to solve the problem. The main thing is not to download the distribution kit from third-party sites, the version there may not be fresh, and the virus can be inadvertently caught.

But there is also the opposite situation, when Skype does not work after the update. This may be due to the unstable version released by the developers. In this case, you need to find an older, but better previous version skype, remove the newly installed and install a stable program. Skype may be affected by a virus. We advise. On our page you will find several effective antivirus programs.

If the program worked, and then Skype stopped working (Skype does not open at all), then restoring the system to a specific restore point may help. To use regular Windows recovery you need to open the "Start" menu, open the "Accessories" folder, select the "System Tools" subdirectory and run "System Restore". After starting, you will be offered a restore point to which you can return the system (remember that all changes made to the system after this point, including installed programs, will disappear).

Unfortunately, neither reinstalling Skype for more new version, neither a virus scan nor a system restore may help if, after starting the program or during its operation, blue screen Windows. This usually indicates the incompatibility of computer or laptop components (microphone, camera) with software Skype. In this case, try reinstalling the camera and microphone drivers.

Another common problem is that Skype video does not work. Often the same drivers are to blame. They are needed. The same if the sound does not work in Skype. It may also be related to the audio card drivers. Reinstall the driver on the audio card and then reinstall Skype itself. May be needed.

If Skype does not work on Android (on android tablet or phone), then you need to uninstall the app, restart your phone or tablet, and install the new version from Google Play. This completes our guide. We hope she helped. If the problem persists and Skype is still not working. Ask a question in the comments, with a description of your specific problem, we will try to solve it together.

Many Internet users use the Skype program in their work. But very often you can find situations when Skype does not start or a white box pops up. Many attribute this to a "bug" in Skype. How to get out of this situation, our article will tell.

Let's say right away that Skype is completely connected with the work of the Internet Explorer browser. That is, it must be installed on your computer. In this case, Internet Explorer settings must be set as required. If your Skype program does not start, then refer to the methods for solving the problem, which will be described below.

First way

If this action does not help, then go to the second method.

Second way

This action will allow you to sign in to Skype. But this is a temporary solution - only for authorization.

Third way

1. Completely exit the program (how to do this, read above).
2. Open " My computer», drive C, « Program Files”, folder Skype and go to folder " Phone».
3. Click on Skype and then right click: Send To - Desktop (Create Shortcut). A second shortcut will be created on the desktop.
4. Click on the shortcut you created and then right-click on " Properties". In the window that appears, in the line " C:\Program Files\Skype\Phone\Skype.exe”, write the following command separated by a space /legacylogin. Then click on the button below Apply».
5. Now you can go to Skype by launching the program through the shortcut you just created. Skype will run in the old window (Skype version) and no Internet Explorer settings are required.

If the above methods did not help, then download the Skype program from the official website of the program and install it again.

Despite the great popularity of all kinds of messengers - Telegram, WhatsApp, Viber and others, Skype remains the most famous and ubiquitous. The application is installed by default with Windows, and can also be downloaded separately from Microsoft, which owns the rights to the program. To log into Skype, just install the program, run it and enter the username / password from your Microsoft account to log in. If you can't sign in to Skype, read our guide, where we looked at the most common reasons that cause problems.

Why can't I sign in to Skype

There are 3 main reasons why you can’t log in to the messenger:

• Forgotten username and password to log into the account. The most common reason;
• Incompatible version of the program with the installed Windows operating system. Despite the fact that Windows and Skype are Microsoft products, there may be options for their incompatibility;
• There is a problem with the application.

What to do if you can't sign in to Skype

Consider how to solve each of the problems described above in order to log in to Skype.

Incorrect login or password

On the Internet, the user has to create great amount accounts - social networks, mail, various sites and much more. Not surprisingly, there is a high probability of forgetting the password from Skype or any other account. If you see the error "Sorry, the credentials you entered were not recognized by Skype" when you try to sign in to Skype, you will need to reset your password:

Please note: Skype username and password is also an account Microsoft record. In the Windows 10 operating system, by default, you must enter your Microsoft account password to sign in to your account. Accordingly, we recommend that you try entering your computer password to sign in to your Skype account before attempting to recover your password.

Installing a compatible version of Skype

Microsoft keeps Skype up to date by constantly releasing new versions of the application, fixing various bugs and adding new features. It is possible that, after one of these updates, Skype simply stops working on your computer or refuses to authorize you, even if your account information is entered correctly. In such a situation, there are 2 ways to solve the problem:

Recommendation: If you already have installed on your computer operating system Windows 10, don't disable updates and always keep it up to date. If you are using an earlier Windows version, try to upgrade to Windows 10 as soon as possible to avoid compatibility issues with other programs in the future.

Troubleshooting Skype

As with any program, Skype can crash. Most often, it can be solved in the following way:

Please note: If the steps above did not solve your problems with logging into Skype, try reinstalling the latest version of the program on your computer by downloading it from the official Microsoft website.

Be aware that there are various alternative clients that allow users to communicate with their account Skype. Such clients can be a solution to a problem if official app does not want to work on the computer. One of the most famous alternative clients is skype launcher, distinctive feature which from the original Skype is the ability to use several accounts at once, which is useful in a number of situations.

Skype is an application that, like all other programs, can sometimes be affected by various crashes and external problems.

Thus, in this article, it becomes necessary to consider why the skype home page is not available and what to do if this problem occurs.

The occurrence of difficulties when the system tries to establish communication with the equipment

Most often, the Skype home page is not available due to the lack of an Internet connection. Thus, in most cases, in order to solve the problem, it is enough to check the connection to the modem or other communication tool used.

To do this, you can try to load any web page of the browser you are using. In the event of an unsuccessful download, we can conclude that the problem lies precisely in the lack of communication with the equipment.

In order to most effectively eliminate the problem, it is worth initially highlighting possible reasons no connection:

• failure of the modem, router or network card;
• failure in Windows settings;
• computer attack by third-party malicious virus programs;
• failure of the provider's equipment.

Thus, if there is a failure of network equipment, it is better to seek help from a qualified master. If you got lost windows settings, it is worth re-installing using the provider's operator prompts. If signing in to Skype is not possible due to a virus attack, you need to diagnose the system using a powerful antivirus.

In addition, the network may be out of reach due to reasons related to interruptions in the provider's equipment. In this case, it is advisable to contact the operator and report the unavailability of the Internet connection. After that, it remains only to wait for the system to resume its functioning again.

If the main page of Skype does not open, the reason may be hidden in the replacement of the main user status. You can find this icon in the upper left corner near the user's avatar. If the status is “Offline”, you need to change it to the status “Online”. In most cases, the login problem is immediately resolved by itself.

Targeted destruction of the shared program file

If the Skype home page does not work, this may be due to a malfunction of the shared.xml program file. Exactly given file contains all the dialogues between users. Thus, in order to do everything to restore the functioning of the program, we will have to this moment delete this document.

In order to do this correctly, you must act in the following sequence:Open the Run window and press the Win + R keys. Then, in the window, click on the line AppData%\Skype and confirm your choice with the OK command.

After opening the system explorer, you need to select the Skype file, Skype shared.xml and delete it using right button mice.

Thus, what is the main reason for the limited functioning home page program, may be hiding in the need to delete the shared.xml file. Therefore, after carrying out simple manipulations, everything can return to normal.

Malicious virus attack

If the system writes: “There is no access to the main Skype page”, we can assume a version of a computer attack by extraneous viruses. For the most part, viruses block both individual programs and general Internet access. Therefore, both Skype and other applications may not be available.

In order to restore normal operation of the computer and resume access to Skype, you need to run an antivirus and scan the system. It is important to note that in order to completely fix the problem, it is better to run the antivirus from another computer or flash drive.

Updating or reinstalling Skype

How to quickly and accurately remove the restriction of access to the application may lie in the need to update the version of the program. Therefore, if your computer does not have the most latest version Skype, this may limit the operation of certain elements of the program. Updating Skype system is quite easy.

However, sometimes a simple reinstallation of the application helps to restore access to the main page of the system.

Based on the foregoing, we can conclude that the unavailability of the main Skype page may depend on completely different factors. Therefore, the solution of each separately arisen problem is also different.

The most important thing is not to rush to remove software elements yourself. You can initially try to change the status or check Internet access. If these attempts are not successful, you can proceed to further, more radical actions.

Very often there are cases when a simple restart of the Skype program helps to restore access and continue using the application.