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Some buyers are wondering what to do if the seller does not respond to the dispute on Aliexpress, and how the dispute will be resolved. Don't worry if the seller ignores your dispute.

In this case, the AliExpress administration will be on your side, and you will be able to return the money (in part or in full).

Grounds for opening a dispute

On Aliexpress, there are most decent sellers who value their reputation. But at the same time, there are a lot of scammers into whose hands you can fall by negligence. The emergence of a disputable situation may also arise for other reasons, for example, non-compliance of the delivered goods with those indicated on the site, and so on.

You can open a dispute in such cases:

• the parcel was not sent on time;
• the order is not tracked by track number;
• delivery is not carried out within the specified time;
• the protection of the buyer ends, and the seller does not want to renew it;
• upon receipt of the goods, it is found that it does not meet the specified parameters;
• low quality or marriage;
• incomplete equipment;
• not suitable color, size and so on.

If something does not suit you in cooperation with the seller or in the product, you have the right to open a dispute. You need to write a message indicating the claims and requirements, for example, full compensation of money.

The seller does not answer: what to do?

There are certain deadlines for opening a dispute. The buyer can file a claim with the seller during the delivery of the goods, while the protection is in effect, as well as within 15 days after receiving the order (for cases when the goods are not suitable for any reason).

The seller is also given a period of 5 days to respond to an open dispute. Conscientious sellers always immediately respond to the dispute, and make offers to resolve an unpleasant situation. But before accepting its terms, make sure that all your claims will be satisfied, since there will be no opportunity to open a dispute again (applies to situations when the goods are received).

But often buyers are faced with a situation where the seller does not accept the dispute. Often on the network you can find messages of this kind: “I opened a dispute on Aliexpress, but the seller does not answer. Now I don’t know what to do and where to turn?

If a similar situation arises, you should not worry, since AliExpress rules provide for the following: if the seller does not respond to the dispute within 5 days, it is satisfied in favor of the buyer. In other words, you get your money back.

Please note that you will be refunded the amount you requested to be reimbursed. That is why always indicate the full cost of the goods in the claims.

The dispute expires, and the seller is silent: further developments

If the seller has not accepted the dispute, wait until the allotted time ends. After that, the administration will close the dispute in your favor, and the funds will be transferred to you. It takes up to 15 days to transfer money, but usually they arrive within a few days. The duration of the transfer usually does not depend on the method.

To view information about the return of funds, you need to go to the order and select the "Financial" or "Financial" tab. The tab should show new section titled "Refund Information". It will display information about the return of your money.

What does the buyer need to know?

Disputes on AliExpress often arise for various reasons, and no less often there are situations when the seller did not accept the dispute. If you know how to act in different situations, you can protect yourself from scammers as much as possible.

When opening a dispute, not only write a message, but also, if possible, provide evidence. These can be screenshots of pages if the parcel is not tracked, a video when opening a delivered order, and so on. By providing proof, you increase the chances of a refund.

Most importantly, never accept an order until you receive it and are satisfied with the fit and quality. After pressing this button, the money is transferred to the seller, and you will not be able to return it if something does not suit you.

P.S. Friends, when shopping in online stores, be sure to use. As they say, saved - it earned!

On this I want to say goodbye to you, all successful shopping!

The buyer is not always satisfied with the quality of the goods received from AliExpress. The site system protects its customers from unscrupulous sellers. If you were sent a low-quality product or it does not match the description, as well as in cases of non-receipt of the order, you have the right to open a dispute with the seller. It happens that the seller does not respond to the dispute on AliExpress. How to proceed in this case - we understand together.

When can I open a dispute and how to do it correctly

Most sellers on AliExpress are decent people who protect their reputation. But there are also scammers. There may be other reasons, for example, poor-quality goods or delivery of the order to a different address. Consider the cases in which it is necessary to open a dispute:

1. The parcel was not sent on time.
2. The track number is invalid and cannot be tracked.
3. The order was not delivered on time.
4. The order was not received, and the seller refused to extend the warranty period of protection.
5. The product does not match the description on the site.
6. Marriage or defects of the goods. The product is in non-working condition.
7. Item arrived in wrong size or color.
8. Missing parts or flaws in the order.

If there is a conflict with the seller, open a dispute. In this case, you will avoid financial losses and will be able to return either the entire amount of the order, or part of it. The dispute opens within at least 6 days from the date of sending the order, since in the first week the track number may not be determined from the database transport company. The deadline for opening a dispute is limited warranty period. You will see a timer with a countdown of days in your profile. It is worth your attention: after the end of the guarantee, the order will be closed automatically and the purchase fee will be transferred to the seller.

Upon confirmation of receipt of the order, you can start a dispute within 15 days.

If a note appears in the order that the package has been delivered, even if not to you, the order will be completed. Therefore, track the movement by the track number in your personal account. And if a similar situation occurs, immediately open a dispute.

Opening a dispute

Find the "My Orders" tab in your personal account. Open the order, on the page with the parcel there will be a button "Open dispute", click it. A questionnaire appears with questions, they need to be answered very clearly. Mark whether you received the order or not, then select the percentage of the money back: in full or in part. The amount depends on the reason for the dispute. In the event that the order has not reached you, the system automatically issues the full amount for a refund.

Choose a refund or a refund of goods and money. In the second case, it is better to inquire about the amount for the return shipment, since you will pay for it.

It is better to describe the reason for the dispute in English, if you do not know this language, use the translator program.

Attach proof of your innocence. These can be screenshots of correspondence with the seller, order tracking pages, photos or videos of the product. When receiving a parcel at the post office, it is better to shoot with a camera and unpack the goods for checking in the same place. In case of non-conformity of the goods or receiving an empty parcel, this will be iron proof. You can attach a photo using the "Browse" button.

Once completed, click the "Submit" button. The dispute has been created.

For good example To open a dispute on the site, watch the video with detailed instructions:

Sometimes it happens that there are problems with opening a dispute on Aliexpress, find out for what reasons this happens from the article

Communication with the seller in the framework of the dispute

Any dispute is a claim for a refund. Your task is to agree with the seller on a refund for a defective or non-received product. You make a claim, and the seller must respond to it: either accept your requirements, or offer your own solution. You can accept it and close the dispute, or refuse and send the dispute to the site administrators, this is called "aggravation of the dispute."

The seller can reject the dispute, and then it also escalates. There are no deadlines for resolving such conflicts, it all depends on the site's employees. AT simple cases the dispute is closed quickly in your favor, for example, if the goods did not reach the addressee.

Don't stop arguing until you see evidence. Some sellers claim that the package has been sent. Until you receive it, do not close the dispute. These are precautions against dishonest sellers who may not send the package, or indicate a deliberately false tracker number.

No response from the seller, what should I do?

The terms for responding to a claim are limited by the rules of the site. The seller is obliged to respond to you within five days. Good sellers respond on time and discuss the essence of the claim with you. Before closing the dispute, check the amount of the refund, and whether all your conditions are accepted. You will not be able to submit a claim to the seller again.

The situation when the seller did not respond to the dispute on AliExpress is common. This happens if he rarely visits the site or there are simply so many complaints against him that he does not have time to answer everything. You don't need to do anything here.

Be patient, and after 5 days the money will be returned to you automatically, you will win the dispute. The amount will be returned the one specified by you in the application for opening a dispute.

How does a refund work with AliExpress

The seller is silent, five days have passed. Then there is a refund for the order. You can expect funds to arrive in 3-15 days. These terms do not depend on the payment options for the parcel. Finances will be returned through the payment system through which they were credited. You will see the data on the return in your personal account in the "Financial" tab as soon as the money is returned to the account. Be careful if the money has not been credited to the account by the end of the transfer period, check if they could go to the Alipay account. To avoid this, in the settings, uncheck the box next to the "Automatic return" offer.

In different situations, it may be necessary to obtain certain information from the seller. Most of them willingly make contact, although some sometimes answer for a very long time or do not answer at all. We will try to figure out why the sellers do not respond and how to solve them.

The reasons

2 main reasons:

• The workload of the seller / a rare visit to the site. As a rule, it is typical for sellers who are just starting their activities on the site. Sometimes you have to wait 2-5 days for a response. Do not forget about the weekend - most of them do not answer at this time. It all depends on the service.
• The seller is trying to deceive you. Some of the sellers simply ignore your questions when certain problems arise. Wait for a response within 2-5 days, and then start acting. You can get out of almost any problem automatically, without resorting to interaction with the seller.

How to deal with situations in which the seller is not responsible

• The seller does not send the goods for a long time. If the seller does not respond in this situation to your question about why the shipment is taking so long, you can request to cancel the order. However, the cancellation of paid orders is carried out only after the consent of the seller. In any case, you win, because. often the seller after such a request begins to quickly send the goods. Or he can accept your request. In this case, you just need to find another seller with the same product and a shorter delivery time. Always look at shipping times and avoid sellers who offer too long delivery times. You can almost always find an alternative.
• Wrong or defective item arrived. If the seller ignores you, just open a dispute. The Aliexpress administration will connect to the solution of the problem and you will be able to solve the problem through it. If the seller ignores this moment too, the dispute will be closed after a certain time and the conditions that you set out in the dispute will be satisfied. Do not wait too long for a response from the seller - if the order protection time runs out, you will not be able to open a dispute.
• The seller does not answer the question about the product. If you didn’t buy anything from the seller, but you clarified some point about the product with him (size grid, material, equipment, etc.), and he doesn’t answer, the solution is extremely simple. Find the same product from another seller and ask him questions. In most cases this can be done.

Remember that sellers who respond for a long time do not always want to deceive you. It is possible that their service is not yet so high quality. Whenever possible, order goods from those who have a high rating and an excellent reputation - such sellers are almost always responsible for short term. In most cases, they are, of course, higher and the price, so the choice is yours.

Aliexpress is an international online store with millions of customers. Every day is made great amount orders from different categories, but not all sellers are destined to receive their money, and buyers - the selected product.

In the history of every buyer, there are moments when it is necessary to delete an order. Paid or not, delivered or one for which you returned the money.

The reasons may be different:

• Big sales lured you to order some thing, but after thinking on a cool head, you realized that you didn’t need it;
• You don’t like any item issued before payment, and you don’t want to order it;
• You found a better offer after a short period of time
• An annoying history of orders, which has long exceeded several hundred;

What to do?

First, let's figure out which orders you want to delete. There are four main types of orders for deletion:

1. An order awaiting payment.
2. An order received and paid for a long time ago.
3. An order placed and paid for no more than three days ago.
4. An order in transit and/or received by you.

Consider the possibility of deleting each order in detail.

An order awaiting payment.

It is impossible to get rid of an unpaid order on the Aliexpress portal without a trace. Depending on the seller, he will “hang” for some time, hoping for a miracle and your payment. Such an expectation is a kind of trick aimed at your weakness, so that you, albeit not immediately, pay for the order.

Of course, you can not wait until the seller runs out of patience to wait for your money, and cancel the order yourself. But even in this case, this order will not disappear without a trace, but will go to the category of completed transactions.

Paid order, issued no more than three days ago.

Three days from the date of payment for the order is the average time for Aliexpress to process, package and send the goods to the buyer. Therefore, to cancel the purchase, you must have time to contact the seller with a request to cancel the order within this period of time.

It is worth warning that not every seller agrees to a voluntary termination of the transaction. Therefore, when submitting a request to cancel an order, do not be lazy and write to the seller about your situation, that, for example, you made a mistake and ordered a completely different thing that you wanted to buy from him in the store. And we would like to correct this error.

In most cases, this tactic works.

After receiving a positive response from the seller and his confirmation of the cancellation, your order will go into the category of completed and will remain in your order history.

Order paid for and received.

These are the goods that you purchased a long time ago, used in your life and, in principle, are satisfied. If this order were not one of thousands of others that make up a rather big shopping history.

Let's say right away, without going into details: it is IMPOSSIBLE to delete completed orders from the transaction history. For them, no methods of destruction have been invented, no restrictions on the number in history or the statute of limitations. You just need to come to terms with it.

On the positive side, sometimes such a repository of information helps: if you want to order something from a store that you have dealt with before, you can find a previous deal and appreciate the nuances of delivery, quality and sociability of the store owner on Aliexpress. This will help you avoid unnecessary litigation and frustration.

An order that is in transit and / or received in hand.

To cancel an order that is on the way and get your money back, you just need to not pick it up from the post office upon arrival of the parcel and open a dispute for a refund before the time on the counter expires. In a month, your order will be sent to your home country, and you will be able to return your money.

What is bad about this method is its duration: a long delivery time, a dispute with the seller can drag on for a very long time, up to several months.

In the case when your purchase is already in your hands, the situation with the return of funds becomes more complicated. The only way to cancel the order and get your money back is to open a dispute. But even this does not guarantee full refund payment. Often in the practice of communicating with customers, Aliexpress sellers, in order to return the entire amount in full, offer to send the goods back. And only in this case they agree to return the money.

Fair enough, you say, but it wasn’t there: if mail is practically free in China, then sending even a small parcel weighing a few grams back to your homeland will cost you a tidy sum, often exceeding the cost of the thing itself.

This is extremely unprofitable, so best solution in this situation, it will open a dispute, making a claim to the quality, and return part of the amount, than leave everything as it is.

Conclusion.

So that you do not need our advice on deleting / canceling an order for Aliexpress, you need to take the purchase issue more seriously. Take your time, weigh all the pros and cons, so that you do not regret the money spent later.

Live more fun, buy more profitable with Aliexpress!

Ways to restore disappeared and deleted orders.

Let's start by trying to find the disappeared orders, and only then we will figure out why they disappeared after all.

• Go to menu My Aliexpress. Activate tab My orders.

Menu My AliExpress

• Enter the required information in the filter lines at the top of the window. Be sure to fill in the line Order period. Icon activation Calendar at the corner of the line Order period will allow you to easily designate the time intervals in which the search will be performed.

Filter to search for orders in Personal account on Aliexpress

• After filling in all the filter lines, click the button Search and wait for the results.
• Also, be sure to check Remote orders by activating the corresponding line in the left part of the window.

Why did orders disappear from the shopping cart on Aliexpress?

And now consider the main reasons for the disappearance of orders and the actions of the buyer.

#one. Technical failure of the system. Failed system update.

Buyer actions: Wait 2 to 24 hours. Try to find the order in the way described above in the text. contact Aliexpress support service.

To contact Support:

• Open home page Aliexpress website. Activate the menu at the top of the window Help tab Buyer's guide .

• In the window that opens, select the menu My orders and activate the line Checking orders.

How to contact Aliexpress Support?

• In the window that opens, select the required request. In our case: Can't find order in my profile. Activate it.

How to contact Aliexpress Support?

• Act on the recommendations that appear in the window.

How to contact Aliexpress Support?

#2. The seller has removed from the sale the lot that you put in the basket.

Buyer actions: If the order has disappeared and the money has been paid, contact the seller. If the seller does not respond, please contact Aliexpress support service, the button of which " Need help" is located on the same page on the right side.

Important: before proceeding with the order, be sure to check the availability of goods directly on the seller's website.

#3. Incorrect registration.

If you have not yet registered on the site, go to and study our recommendations.

Remember, during registration, you went through the procedure for verifying your e-mail address? If so, have you received letters from Aliexpress to your mailbox?

Very often, when registering an account, the buyer automatically enters an incorrect address Email. Check if notifications are coming from Aliexpress. Check folder Spam.

If there are no letters

Buyer actions: think about what mistake you most often make when entering your email address? Log in to your account by entering the address from your possible mistake. In extreme cases, please contact Customer Support and follow their recommendations.

Important: be sure to save screenshots of all your actions on Aliexpress. This will help you communicate with Aliexpress support service.

How to restore the basket, where to find deleted orders for Aliexpress?

How to find deleted orders on Aliexpress written in the previous part of this article.

Important: if before that you thoroughly cleaned your records in personal account, you will not be able to restore the Recycle Bin automatically.

But you can use the button Recently Viewed located at the bottom of the screen. By activating this button, you will open a feed with lots that have piqued your interest.

How to find the Recently viewed button on the Aliexpress website?

In addition, you can view your browser history, which saves all the links you have opened.

Video: How to return a deleted order on Aliexpress?