Attention! Try this first - it's faster this way:
How to solve the problem faster?
If the problem is something else, first open help page(opens in a new window, switch back here later): most likely, you will easily find an answer to your question or a solution to a problem there, and you will not need to contact anyone!
Click where it says "Searching for an answer" and start typing your question or problem, for example, "how to add a friend". You will immediately be shown an answer that should help in your case (and below are other answers that may also be useful; click on any of them to view).
Read the answers carefully. Take action! It says what to do. There may be links to other answers and instructions, they are highlighted in color and can be clicked on to read.
If none of the answers fit, delete what you wrote in the search and try asking the question in a different way.
How to contact Odnoklassniki support service?
If your question was not answered in the help system, you can contact the people in the support service. If your site is not yet open, first open Odnoklassniki (via login or help page). If you have already typed something in the search, then at the very bottom of the help page (scroll it to the end), there is a link "Contact Support". This is the official support for Odnoklassniki users. This is what that link looks like:
Important: to contact support you need to have an address Email: that's the answer you'll get. If you don’t have mail, first register it - for example, here is an instruction for free registration on Mail.ru.
If you don't see the "Contact Support" link, type something in the search bar! Without it, she doesn't show up. Or look with your eyes for the link “How to contact the Support Service?” and click on it: then you will see brief instructions and the word "here", which you want to click on.
Another option for you, if nothing works - here is a direct link: Contacting Support. The contact form will open:
When the form opens, first click "Choose the purpose of the request" and choose your goal from the list: access, payment problem, violations, and so on. Additional questions may appear to clarify the essence of the problem. Everywhere choose the option that suits your case. If required, the site will ask for your phone number. All this is necessary to speed up the work of the support service. Below you need to specify your E-mail address. You can't miss a single letter! You will be contacted by mail, you need to have constant access to it.
Then in the textbox "Description of the problem" Briefly and clearly describe your problem. Do it politely and don't write capital letters. Next, you can attach a file with a photo or screenshot, if appropriate.
Now that everything is done, click "Send a message". Please note that it may take several days for a response. Check your mail from time to time (this is convenient to do on the start page). It is impossible to say exactly when they will answer: maybe quickly, maybe not very much.
Does Odnoklassniki support service have a phone number? What number?
There is no Odnoklassniki support phone number. There is no hotline, free number, call center. But many are still looking for how to call there. You can think for yourself and understand why telephone support does not exist. Firstly, you can solve most of the problems with Odnoklassniki yourself, as well as find answers to most of your questions. We have good instructions what to do in this or that case:
Second, imagine what phone support would look like. You call and say: “I have such and such a problem, solve it!” They answer you: "And who are you?" You: “Yes, I am such and such, my page is such and such.” Support: “Why should we believe you, maybe it’s not you?”
Thirdly, there are a lot of Odnoklassniki users, and they often have the same problems - primarily due to their own inattention and naivety. If you accept calls from everyone, you can go crazy on the same day!
So use what you have. Above it is written how to contact the Odnoklassniki support service through the site. But in order not to wait for an answer, it is better to find it yourself. It makes no sense to write to support if your case is one of the common ones. For example, thousands of people forget their password every day. So there is a ready answer for them. You can deal with such problems on your own, without outside help.
If you can’t enter your page, lost your password, don’t have an old phone number, or the page has been blocked, we have already written ready-made instructions for you on what to do in these cases. Just read them and do everything in order:
Is there a support group for Odnoklassniki VKontakte?
Such a need arises among the owners of individual pages who suddenly discovered the loss of confidential information, account blocking after an accidental violation of existing rules, dishonesty of the founders of contests, and so on.
Consider the following options To contact technical support OK:
Technical support OK in the official group
2) Only being on your page, you should follow the link:
Rice. 1 (click to enlarge). Technical support in the official OK group: link "Write to support". 3) After this operation, a window with three fields "Contact support" opens.
Rice. 2. Form for contacting the OK Support Service - In the first one, the purpose of the appeal is selected from among those that are offered after clicking on the checkmark down (1 in Fig. 2),
- the second contains the email address (2 in Fig. 2),
- in the third, the text is typed with the maximum detailed description the true causes that contributed to the problem (3 in Fig. 2).
- When all the fields are filled in, be sure to press the "Send message" button (4 in Fig. 2).
Where is technical support if the OK page is blocked
If it is impossible to access the individual page of the Odnoklassniki social network due to account blocking, then you can still contact technical support if
Contacting support if the page is blocked https://ok.ru/help/80/400/3077
Rice. 3 (clickable). Contacting technical support OK if the page is blocked We contact technical support OK by e-mail
Below is a list of addresses that are allowed to send ordinary emails to technical support operators:
will help the user contact support when their account is blocked due to hacking, accidental deletion, or violation of official rules social network"Classmates". It is also allowed to fix problems with groups, gifts, payments, purchases of goods and sections of the site.
provides assistance in considering issues related to holding various competitions in the Odnoklassniki group. For example, users who were the first to complete competitive tasks, but could not receive the prizes promised by the organizers, apply there.
allows you to resolve issues related to monitoring the compliance of applications developed by third-party programmers with the official rules of Odnoklassniki, as well as personal conditions for cooperation with a popular social network. Since this mailbox is controlled by a small management, it is recommended that you include information about redirection from another type of support in the letter sent to it.
A response to an appeal to one of the listed addresses usually comes in 72 business hours, and if the letter was printed on one of the weekends, it is recommended to wait an additional day.
Receipt instant response is carried out after leaving a comment on any topic in the official Odnoklassniki group, where duty administrators work.
The daily work of the social network is supported by a whole staff of administrators and moderators. They will help resolve any issues: if you cannot log in account, your account has been hacked, photos from your albums have disappeared, or you've encountered a scam on the site. In case of any technical problems or problems with payment, also contact OK specialists. Let's figure out the best way to contact the Odnoklassniki support service: a free phone (is there one?) Or by e-mail.
If you like to solve important issues by phone or the problem requires prompt action, then you are more interested in how to call OK administrators. Unfortunately, this is not possible. All requests from users on the social network are accepted only in writing sent through a special form on the site.
How to contact the administration
We will tell you how to write to the technical assistance service. Go to the "Help" section, a link to it is located in the upper right corner or in the drop-down menu on the central orange strip next to the silhouette of a man. Open any section and scroll through its items to the very bottom. There you will see "Contact Support":
Select the purpose and subject of the message from the drop-down lists. Choose values that are as close as possible to the essence of the problem that has arisen - then the letter will get to a specialist who is better versed in this area and will quickly understand the situation. Enter your email address to receive a response from the administrator. Specify a valid mailbox to which you have full access.
You can add a file to a case. This is not a required item, but it will help illustrate the problem more clearly. You can send 1 image up to 10 MB. Click "Attach file" at the bottom of the form, select a photo on your computer disk and click "Open". When all fields are filled in, click "Send Message".
If you can't find the form to send a message to the moderators, you can contact the technical assistance service at the link: https://ok.ru/dk?st.cmd=helpFaq&st.section=2&st.subSection=16&cmd=PopLayer&st.layer.cmd=PopLayerHelpFeedback
In a response letter, the administrator can request additional data - screenshots, photos or videos of problems. To take a screenshot, open the problematic page and press "PrntScrn" on the keyboard - this key is located on the top right side. The image will be copied to the clipboard. Run Paint program or other graphics editor, choose Paste from the menu. Save the picture to a file and send it to the moderator.
To quickly report inappropriate user behavior - sending spam, posting erotic photos, insults - or conflict groups, go to the main page of the offender. In the menu under the main photo, click "More actions" and "Report":
In the pop-up window, indicate the reason for the complaint in the list and send a message to the administration.
The page in Odnoklassniki does not open? Do not know why paid features are not connected? You can not ? It is impossible to understand all the intricacies that are in social resources, this is precisely what technical services exist for, the purpose of which is to help you make the best use of all the opportunities offered. If you have an urgent question, or you are sure that another person has appropriated your profile, it is best to find out Odnoklassniki support phone number and call there. However, is there such a number on this service?
Odnoklassniki support phone
We are used to seeing contacts of an organization that has its own website in the right corner of the header. With social networks, as a rule, phone numbers and emails where you can ask a question are located below all the data about your profile. Odnoklassniki do not make exceptions in this matter, however, you can not search in this area support phone OK, because it just doesn't exist.
Every day the resource is visited by a huge number of people who are faced with different problems someone don't know how , to someone they can’t and some don't know . If everyone starts calling for any reason, then the company simply does not have enough resources to qualitatively solve all the accumulated questions and problems. Therefore, you can submit your request in writing. For a quick jump to the help area, pay attention to the right area of the resource. There you will find a link called "Help". After navigating through it:
- First, try to describe your question as accurately as possible. Type it into the box above.
- If you haven't found a suitable answer, look at the tabs on the left. Among them, point by point, each of the areas with which difficulty may arise on the resource is described in great detail. Most often, users forget their password, if you also encountered this problem, just tap the two helper words under the search field. Classmates will tell you what to do.
- To write a question, completely clear the search field. Scroll down the page. On the left you will see the inscription "How to contact support?"
In the window that will be in front of you, you will see a small instruction and a link for writing an appeal. When you click on it, a form will appear. Here you can describe your question. To get a response as soon as possible, indicate the topic that bothers you. Correctly compose the title of the appeal. It is also important to enter an existing email address. mail. That is where the answer will come to you. If your problem can be attributed to a technical one, for example, you perform the same action that does not bring results, it is best to take screenshots. So it will be easier for your assistant to figure out what you are doing wrong, respectively, the response speed will increase.
Hotline Odnoklassniki support service phone number.
Any user wants his problem associated with the use of social. resource, solved in a couple of minutes. When we put a question in writing, we all understand that there will be no instant answer. The more you wait, the more you want to know support hotline number in OD and call right away. The company also does not provide such a number.
You can ask all your questions only through the form described above. If your question is not related to the solution of any problem, you want, for example, to get a job in the OD, or to offer the company a new idea to improve the design or any applications, to do this, move down the old man and tap the "Vacancies" link. Here in the "contacts" section you can write to the HR or marketing department in the organization.
In this short note, I will tell you about how you can contact the support service of the Odnoklassniki social network.
1. You are logged in with your username and password on Odnoklassniki.
Everything is simple here. To contact support, you just need to go to the official group of the Odnoklassniki website (called " Classmates. All OK!" (direct link https://ok.ru/ok)) and click on the link " Write!» (see screenshot).
After that, you will only have to fill in the required fields and click on the button " send a message».
Advice: In order for the response from Odnoklassniki to come faster, select the item corresponding to your problem from the drop-down list located opposite the line “Purpose of the request” (see screenshot above)
2. You cannot log in with your username and password to the Odnoklassniki website.
Option 1. Opening a permanent help section https://ok.ru/help/80/400 open the list How to contact support and click on the link here» (see picture below)
Option 2. Open site http://ok.ru/help. A list of frequently asked questions and a search box will appear. Enter any letter or number in this box and click "search"
After that, the heading “Didn’t find the answer you needed?” and under it is an orange link " Contact Support". Clicking on it will open a form. feedback through which you can ask any question.
3. Send a direct letter to the technical department of Odnoklassniki
Below I present a few mailboxes, to which you can write the most common e-mail. Approximately in 72 you will definitely be answered!
Main Support:
[email protected]
Developer Support:
[email protected]
Support service for competition issues held in the official ok group:
[email protected](This support only considers questions regarding contests held in the ok.ru/ok group (questions regarding contests held in other groups not considered). You can write here, for example, in cases where you won a competition in the official group, but you still haven’t received an award)
Advanced Support for Developers:
[email protected](in addition to questions on the API, it considers the application’s compliance with OK.ru rules, commercial issues, individual terms of cooperation. When contacting it, I advise you to indicate in a letter that you were sent from another support. The thing is that this is already a mail of a small management and officially almost her do not shine (it is only briefly mentioned in the API in one place))
What to do if there is no answer?
I often receive letters like this:
I did everything as you said, but a WHOLE 12 hours have passed, and there is no answer!
According to the regulations, the support response time to your request is 72 hours. In addition, if you contacted them on the weekend, you can safely add another day. If you need to get an answer faster, then write to the Official group in the comments to any topic. The admins on duty sit in it, they answer any questions. However, in half of the cases they refer to the main support. So be patient.
Video. 3 ways to contact Odnoklassniki support.
I hope that now you have no questions left and you can easily write to Odnoklassniki support. If any difficulties still remain, write to me, for example, through the official group (links are at the top of each page of this site).