In the Republic of Kazakhstan, the national postal operator is JSC "Kazpost" - a company that provides the population and organizations with services for the delivery of domestic and international postal items, the issuance and maintenance of debit plastic cards, as well as money transfers.

Since 1992, the Republic of Kazakhstan has been a member of the Universal Postal Union (UPU) and is subject to its uniform rules and requirements. In addition, JSC "Kazpost" is a member of the EMS corporation and provides express delivery of incoming EMS items in the country.

Rules for receiving mail

When sending parcels or small packages by Kazpost, customers must take into account a number of restrictions on the weight, dimensions and contents of the postal item.

Weight restrictions

For small packages up to 2 kg, for parcels - up to 20 kg, for EMS shipments - up to 30 kg.

Size restrictions

For small packages: the minimum length-to-width ratio is 90x140 mm, no more than 100 mm in the largest dimension; the maximum sum of length, height and width must not exceed 900 mm, the length of the largest dimension must not exceed 600 mm.

For rolls: the minimum sum of the length and double the diameter is 170 mm, the maximum is 1040 mm (with the largest dimension not exceeding 900 mm).

For parcels: minimum - 90x140 mm, maximum - the sum of the length and the largest diameter should not exceed 2000 mm, the length of any measurement should not exceed 1050 mm.

For EMS shipments - no more than 1.5 m in the maximum dimension, no more than 3 m in the sum of the length and the largest diameter.

Content restrictions

Kazpost JSC does not accept for shipment international postal items containing weapons of all types, dangerous and poisonous substances, narcotic drugs, currency, bank notes and securities, live animals, as well as biological materials and valuable substances from animals and plants listed in the Red Book of Kazakhstan. In addition, it is forbidden to send printed and other information prohibited for distribution; perishable foodstuffs; precious metals, precious stones and jewelry; other items and goods prohibited for import into the country of destination of the postal item. WITH complete list goods and items restricted and prohibited for shipment can be found on the official website of Kazpost JSC.

Shipment tracking

To track registered mail items, they are assigned a unique track number in the standard format of the Universal Postal Union. The number consists of 13 characters, where the Latin letter comes first R(for small packages), C(for parcels) or E(for EMS shipments). The second character is an arbitrary letter of the Latin alphabet to increase the uniqueness of the number, then a 9-digit numeric code, and finally a two-digit designation of the sender's country according to the S 10 UPU standard. Postal items from Kazakhstan have a track number ending with the letters KZ.

Information about the country of the recipient in the structure of the track number is not encrypted.

The mail tracking function is available on the official website of the company. To activate it, you must enter all 13 characters of the track number in the appropriate field, then click on the final action button. For incoming shipments, it is better to track them before crossing the border of Kazakhstan on the website of the postal operator of the country from which the parcel was sent.

Search for shipments

If the addressee does not receive the postal item within the expected period, claims are accepted in writing within 6 calendar months after the day the postal item was received by the postal operator. To the claim statement, which indicates full information about the item being searched, an identity document, a receipt or copies of the receipt of the shipment are attached. The application can be submitted both in person and remotely by registering on the website of Kazpost JSC.

Kazakhstan Post is a modern national postal operator, a service that delivers postal items both within the country and abroad. For connoisseurs of online shopping, the company provides a number of services for the transportation and tracking of goods from online stores in different countries. A huge network of branches, which includes 3,200 branches, allows you to quickly and efficiently deliver parcels to all corners of the country - from large cities to villages. The company is constantly developing, using the latest developments in the field of transport, logistics and financial services in its work. Anyone can now track a parcel from Kazakhstan, thanks to a convenient tracking system through track numbers.

Kazakhstan Post: parcel tracking

To track a parcel of Kazakhstan mail, you need to know the identification number of the postal item and have Internet access. When buying goods in online stores, each shipment is assigned a track number, you can get it from the seller or see it on the store's website in the "My Orders" section. Also, tracking numbers are indicated on receipts and receipts. Kazakhstan Post tracks postal items on the official website, where the track code is entered in a special window and after a few seconds the user receives information about the location of the parcel. Used to develop the site Newest technologies, so tracking is fast and results are always accurate. Also, in addition to tracking parcels of Kazakhstan Post, the site provides a number of additional free services for registered users. Among them, the ability to track multiple tracks at the same time and set up automatic notifications about changes in order status. Relevant messages come to email or by SMS. The registration procedure is very simple and will only take a few minutes. You can also synchronize your account with your profile in one of social networks. Kazakhstan Post provides tracking for any mail, and for the convenience of users, it has been created mobile version site. Now Kazakhstan post tracking is available at any time not only from personal computer but also from smartphones and tablets. Kazakhstan mail tracking makes it as convenient as possible for everyone - simple and clear interface The site will help even an insecure PC user to find all the necessary information. Also on the site you can get acquainted with all the services that Kazakhstan Post can offer, tracking shipments is only a small part of the company's activities.

Online shopping is now safer and easier

Every year more and more people are interested in online shopping. In order for the buyer to be sure that the parcel will not be lost on the way and will arrive safe and sound, each shipment is assigned a track number. As a rule, it does not change from the moment the order is placed until confirmation of receipt. But practice shows that there are cases when, getting into another country during transportation, the parcel receives a new identification number. If, for example, you ordered goods from China and the transport route passes through Kazakhstan, then the parcel may be assigned a new track number, which you will be notified about. In this case, now tracking will need to be done not through Chinese services, but on the website of the Kazakhstan Post.

Through the website of the post of Kazakhstan, track the parcel by identification number It is possible at any time, at any stage of delivery, which greatly simplifies the life of a modern person.

Want to know what your package is doing right now? Then all you need is Internet access and a code that identifies the package. After all, now tracking mail is a popular service that every self-respecting postal company provides.

Parcel Tracking Popularity

The idea of ​​allowing senders to track where their package is and calculate its likely arrival time is not new. But we went even further - anyone who has information about it can track the package.

As soon as postal companies began to provide their customers with the opportunity to receive information about the status of their shipments in real time, this service instantly gained popularity.

After all, no one is immune from accidents, and the delivery time of the shipment is only approximate information. And tracking of shipments allows you to accurately calculate the moment of arrival of the parcel, which means that you plan your time correctly. This is especially important for recipients of parcels.

Everyone who has ever sent a letter or parcel by mail knows from their own experience that parcel tracking is a convenient service that allows you to check the status of your shipment at any time through the postal service website. Moreover, both the sender and the recipient of the shipment will be able to use the parcel tracker to check where they are.

In order to check at what stage the delivery of the shipment is, all you need to know is the special invoice number, which can be found immediately below the barcode on the right upper corner document. The invoice ID consists of 9 characters. You enter the number in a special box, press Enter, and study the result.

You no longer need to go to the post office every time to find out where the package is. You can go to the website of the postal company at any time of the day, where you will receive all the information you are interested in.

Tracking shipments from Blitzpost

Blitzpost, as the holder of two international certificates that testify to the quality and safety of the services provided, strives to improve its technical capabilities. And, of course, the leading postal company of Almaty, Astana, and all of Kazakhstan, has included tracking of shipments in the list of its services. Now it has become much easier and more convenient to keep track of your shipments.

To track your package, you need to follow a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movement between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arriving at Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, you can read more by clicking on the link:.

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, different ways, can wait for sending by plane 1 day, or maybe a week.

If the package is out of sorting center, there are no customs, an intermediate point and new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)