If you still don't know who Platon Schukin and how it relates to Yandex:

Platon Shchukin is a fictional character on whose behalf Yandex technical support employees conduct correspondence.

Many beginners, as well as seasoned webmasters, sometimes ask themselves questions: “ How to write to Yandex technical support?". Probably each of us, at least once, asked a question to Plato on his website.

Why did this question even arise?

The thing is that Yandex technical support receives daily great amount questions, and many of them are simply about nothing. It is clear that it is very difficult to cope with such a blockage, because Yandex's resources are severely limited, at least by the number of technical support employees. Therefore, Yandex has found a solution on how to filter out most of the requests.

How filtered?

It's simple, they stuffed the feedback form into the J itself. That's why questions arise on the forums, they say, how to write to Yandex.

So how to write to technical support?

If you still decide to write to Yandex technical support (webmaster), and did not find the answer to your question elsewhere, follow the instructions below.

Step 1. We go to Yandex Webmaster and select the site on which we want to ask a question:

Step 2 At the very bottom (to the right) you will find the link " Feedback »:

Step 3 Again we are faced with the so-called screening of users. Instead of a request form, you are offered to familiarize yourself with ready-made answers. From the list select " Site indexing»:

then " The site is not indexed well", Further " The site has completely disappeared from the search" and finally the final click, select " The reasons for exclusion of the site from the search are unknown»:

After all these perversions, a long-awaited feedback form with Yandex technical support appears (or rather, a link, at first):

Sometimes it's necessary write a letter to the support any search engine. When exactly does such a need arise to contact Google, Yandex, Yahoo, MSN, etc.? Usually when your site has been banned or a filter has been applied so that for all or a large and necessary number of requests it is not in the search results and you want to write to support to explain the reasons for the ban or send a request to review the site.

Below is the contact information for these search engines.

Write a letter to Google

If you have technical problems, legal issues, privacy issues, or you find inappropriate or illegal content, then you can contact the Google support from this page:
www.google.ru/support/websearch/bin/request.py?contact_type=contact_policy

Also in the webmaster panel, you can find in the right column information on how to contact Google about your site (report spam in the index, about paid links, request a review):
www.google.com/webmasters/tools/dashboard?pli=1

Yahoo!

You can check the status of the site in Yahoo (write them an email) at the following address:
help.yahoo.com/l/us/yahoo/search/urlstatus.html

Re-sending a request to re-check the site to Yahoo (for example, due to inconsistency with its agreements and rules) should be done through the form: add.yahoo.com/fast/help/us/ysearch/cgi_rereview

Please be patient, the request may take several weeks to process.

Write a letter to Yandex (Platon)

Yandex.Search feedback form:
feedback.yandex.ru/?from=search

You can also ask a question about the site to the support service by clicking on the appropriate link in the right column in the webmaster panel.

Practice shows that the most common response from Yandex (Platon) is “improve your resource…”, therefore, before sending questions in letters to Platon about your sites, look for similar problems from other webmasters on forums or blogs.

Contact MSN Support

Everything is more complicated with live.com than with other search engines. To contact MSN, you can first search necessary information in their help center (they do not give contacts):
help.live.com/help.aspx?mkt=en-us&project=wl_webmasters

Or you can submit a question via the contact form on the MSDN blog:
blogs.msdn.com/livesearch/contact.aspx

If you just want to find out if your site is indexed (Yahoo, Google, Live.com or Yandex), then use the search page and enter a few unique phrases from your site in quotation marks into the search form. If you have it in a search engine, the site will appear in your search results.

If the site is not in search results, then it could be for several reasons:

- the site does not meet quality requirements, violates the terms of the search engine and may have been deleted. In this case, it is necessary to modify the site and write a letter with a request to recheck the site;
— the robot has not yet visited your site and/or does not know about its existence. You can through a special form;
- the pages in the index have not been updated, you just have to wait until the robot, based on its schedule, goes to desired pages;
— pages are prohibited from being indexed by the robots.txt file or the firewall. Make sure the hoster does not block search bots;
— the site is temporarily removed from the index due to non-unique content or for other reasons.

Do not write letters to Yandex, Google or other search engines for nothing. Each search engine has its own webmaster support sites, answers to frequently asked questions, and so on. As a last resort, look for information on SEO forums.

You can write to the VKontakte support service both if you have access to your personal page, or if you don’t have it. I bring to your attention the most full review existing ways:

How to write a support letter if you have access to your personal page?

Log in to the site with your username and password. In the right upper corner point and click on your name. Select the item " Help».

The search page for the VKontakte directory opens. Enter "How to ask a question in support?". We see the text. The third paragraph says:

Unfortunately, we were overwhelmed with an avalanche of questions, so the usual "write to us" button is temporarily unavailable. If you have questions that cannot be solved with the help of articles, use the link

Click on the link and we will be able to enter your question.

An alternative way to contact VK support

After you go to Help, the search page for the VKontakte directory opens. We open the first available section of the help.

Then click on the button "This does not solve my problem", then click on the link "I still have questions."

In the pop-up window, click "Ask a Question".

A support form appears. We fill. We send.

How to contact VKontakte support via email?

You can also contact VK.com support directly using regular mail. All you need is to send an email to the box [email protected]. It takes about 3-4 days to respond to such emails, so please be patient.

Extended page access recovery form

A letter in support of VK.com through the extended access recovery form is a very common way to contact support. Used when it is not possible in the usual way regain access to the social network. step by step instructions.

As new ways of contacting VK support appear, I will update this manual. Just in case, I advise you to bookmark this page. If you have any questions for me - ask them in the comments.

Working with Yandex services is mostly intuitive for the user. However, in case of questions and failures in the operation of the service that cannot be resolved on their own, the client contacts the technical support staff.

Technical support or "Yandex help" (Yandex.Support) varies depending on the type of service. The main access is carried out from the service page through the "Feedback" link. You can contact the experts two ways:

• by calling the "hot line";
• by sending an email request.

The Yandex support service notifies you that on holidays and weekends, the response to a request is processed more slowly than on weekdays and is sent later. Usually speed reaction on the application is impressive - less than 3 hours pass before the completion of the analysis of the letter. Operators send an analysis of the problem that has arisen and recommendations for solving it.

Contacting Yandex.Mail support

Access to the technical support of the mailer is carried out from the main page. In the upper right corner, go to the "Mail" tab. Then select the link "Help and feedback" at the bottom.

In the window that opens, "" presents a list of articles with instructions for troubleshooting various problems.

If you could not solve the problem yourself, you can use the "Feedback" button inside the thematic articles.

Step by step filling in the fields, answering questions, the user gradually provides technical support specialists detailed description question of interest. The response to the request comes to the e-mail that the client indicates at the end of each request.

Technical support Yandex.Webmaster

To communicate with technical support specialists, go to the service page. For this with home page yandex.ru you need to click on the "More" tab, then the menu item " all services”, then scroll down to “Webmaster”.

For assistance, please click on the "Contact Us" link at the bottom of the page.

After redirecting to the technical support page, the topic on which the question arose is selected, which is subsequently detailed with clarifying requests. Before contacting support, it is useful to click on the link " Help", located next to the " Feedback»and study the material presented in the form of short articles covering one or another aspect of working with the service and the way to troubleshoot.

To contact support, select the menu item " Question about the Yandex.Webmaster service” and then in the window on the right “Another question about Yandex.Webmaster”

In the form that appears, select a topic from the drop-down list and tick"The answer could not be found, write to the support service."

Yandex.Money support

It is possible to go to Yandex.Money technical support from the money.yandex.ru service page, in the upper right corner, after identification. The link is marked with number 2:

From the menu above the search bar, go to the “More” tab, then the “ Money". In the figure above, this block is indicated by the number . Realize wallet entry not necessary. It is enough to scroll the window down to the end. Phone number in gray box hotline+7 495 974 3586. If the issue that needs to be resolved is not urgent, or the user prefers correspondence to conversation, you must click on the link " Help» below the phone number.

The menu that opens contains a description of the solution to the main problems that poison users face most often. If the mini-articles do not provide comprehensive information, go to the menu item "". On the right main part of the screen there are links to the most common troubles encountered by Yandex.Money users. Links are duplicated on the left.

If none of the proposed topics is suitable, select last paragraph menu " I have another topic”, which entails a redirect to a page with phone numbers:

• for Moscow
• other Russian cities
• users from other countries.

If the correspondence is more convenient, there is a fill field on the page request forms. From the drop-down list, a topic is selected, from the items that appear - the most appropriate to the question. After checking the box, fields appear where you need to enter personal data (sometimes optional), a comment (required), which describes the problem in detail, the address Email where the answer will come.

How to call support

Yandex support specialists in Moscow are available by phone +7 495 974-35-86. If the user lives in Russia, but not in the capital, the number 8 800 250-66-99 is used for communication. Foreigners are provided with a separate line +7 495 974-35-86.

We have released a new book "Content Marketing in in social networks: How to get into the head of subscribers and fall in love with your brand.

There are situations when some difficulties arise when promoting a site and, as practice shows, they are not always associated with the fact that you are doing your job poorly. For example, you can do everything right royally and the site will rank well in one search engine. But the other one will reject him as a beggar: he will throw a little traffic or positions and that's it. The Council seems to have calmed down. And okay.

In this regard, a reasonable question arises: “What, in fact, is wrong with my site and where did I go wrong?!”.

Authoritative search engines for such cases and questions related precisely to misunderstanding on the part of users about how this or that service works - there are services that suggest and direct you on the right path.

In this article, we will talk about when you needwrite or call the serviceand how to communicate with Platon Shchukin himself.

Yandex technical support

PS Yandex was announced in 1997, years passed and the resource developed, along the way giving life to new algorithms designed to clear the issue of low-quality content and second-rate sites. Working methods changed, the network grew and many questions began to arise related to how it all works in general and how not to become a secondary product in the millstones of this system.

A service has been created that contains the most frequent and possible questions from users. Instructions and manuals for various services and applications of the resource. Unfortunately, as practice shows, the answers may not contain all the questions, what to do then? The answer is simple - you needwrite to Yandex supportabout the problem.

Much, stubbornly and as detailed as possible reporting the following:

• We tell you which browser we use and its version (you can see it here http://yandex.ru/internet/).
• The URL of the page with the problem.
• We say what they did and at what stage of the work the error occurred, while reporting what they wanted to achieve with their manipulation.
• If in case of an error we receive a text that explains it, but we do not understand what it means, then we attach this explanation to the letter, ideally also with a screenshot. (Help "How to take a screenshot").

How to write to Yandex Mail technical support

Based on my own experience, I can say that if you go to the Yandex Mail support section with specific purpose find - you just rabid.

This link will drive you in circles and you will not see forms for communicating with support until you shovel half of the information in the section. Actually inthe help section for this service contains all possible answers to the most FAQ users and most likely the answer is contained in the section. You just need not to be lazy and search, plus you can use the convenient search.

After 20 minutes of brutal running around the service with one question to ok already write a letter to Yandex Mail?! I did find it at the very bottom of one of the pages. Here's what it looks like:

There are fields for specifying your data:

• name;
• email addresses for feedback;
• and a list of issues you may be experiencing.

Fill in the fields and send the parcel. As the Yandex service itself says for the Mail service, the time for their response and response to a letter is about 3 hours, so the answer will not be long in coming.

Yandex Webmaster support service: how to call or write

Another popular service is also not deprived of a feedback form, which is simply impossible to find without a certain supply of nerve cells.

In what cases may there be a needwrite to Yandex technical support for help, main reasons:

1. problems with site indexing;
2. site mirror change;
3. something with ranking;
4. regionality suffers;
5. incorrect display of the site in the issue;
6. PS filters;
7. resource quality.

To get to it, do the following:

And here everything depends only on you: try to convey as clearly as possible all your feelings about your site:

1. Don't hide anything from tech support.
2. Describe the problem in as much detail as possible.
3. Ask for a decision and stand your ground to the last (of course, if you are sure that you are right).
4. Attach all kinds of screenshots that will help Yandex support solve your problem.
5. And fill them with letters only if you really tried all the options. After all, they are also developing and provide answers to frequently asked questions from users. Perhaps you just need to look hard.

How to call Yandex support?

If you are not a fan of filling out the proposed forms and are used to giving out information only orally, there is also a solution.

You can just call Yandex Webmaster support serviceand tell the Platonists everything as it is. Here's everything you think and want - for this you need to call free number for clients from regions: 8 800 234-24-80.

As you can see write a letter to Yandex support(and even more so - to call her) is not so difficult. Rather, it is simple if you know what to indicate in the feedback forms and where to look for them. We hope you will not have a need for this, but if you suddenly need to, you will be ready for this.

In what cases is it worthwrite to Yandex support

The most important reasons why you might want to write to support are:

Let's look at a few options from this list.

Website indexing issues

If you notice that the site has become poorly indexed, then do not rush to immediately write to support. First of all, at least a minimal technical audit should be carried out: check robots file. txt, page loading speed, size of photos and videos posted on the site (because this is also weight and it can slow down the loading speed of your resource). If the check did not show obvious shortcomings, it is worth writing to support with pleas and requests to help figure it out.

In the letter, we indicate what they did and how they tried to deal with the problem themselves, how and under what circumstances they noticed the incorrect operation of the resource.

We ask a question:

We get the answer:

Getting under sanctions

If the site was covered by filters and here (of course) you need to at least find out why the resource was awarded such an honor, and checking on your own did not show obvious vulnerabilities. We're going to write to Yandex support with a request to explain what's the matter.

We provide the Platonists with the necessary information and formulate the question:

After a while we get the answer:

Website address change

There are situations when it is necessary to carry out a "painless move" from the old address to the new one. And since you don’t want to lose positions / traffic, it’s better to work together with Yandex so that everything goes well.

An example of such a correspondence:

Do not be afraid to communicate with Platon Shchukin, because this character was created in order to help optimizers and people who are anxious about their resource. Especially since you already knowhow to write in technical support Yandex. The main thing to remember is that in order to achieve the most understandable answer, try to provide all the information that can help the support service solve the problem that has arisen.