Beeline has been a leader in the market for many years mobile operators. The company offers services cellular communication, home internet, television. The work of the organization is well established, but still not perfect. According to the law "On Communications" No. 126, the operator is obliged to provide quality services that are competitive tariff plans, transparent pricing policy. If any of the points is violated, a complaint is filed against Beeline.
In what situations is a complaint filed?
Important! It should be borne in mind that:
- Each case is unique and individual.
- Careful study of the issue does not always guarantee a positive outcome of the case. It depends on many factors.
To get the most detailed advice on your issue, you just need to choose any of the proposed options:
You can write a complaint about communication, quality of service and other offenses when:
- poor signal passability, poor interactive communication speed;
- incorrect debiting of money from the account;
- unexpected disconnection of the number;
- sending SMS with spam;
- violation of the mode of operation of outlets;
- rudeness, rudeness of sales assistants of the store, employees of the technical and customer support service;
- refusal to terminate the contract;
- connecting services without the consent of the subscriber;
- disclosure of the secrecy of correspondence and conversations (if this is not done by decision of law enforcement agencies);
- transfer of personal data of the user to third parties;
- sale of defective goods and other clear violations of rights.
Writing rules
The claim is written in any form, but subject to certain rules:
- in official business style;
- without insults, swearing, mat;
- in legible handwriting or in print;
- without stylistic, spelling, punctuation errors;
- presenting only reliable information;
- with the obligatory indication of personal and contact data.
If these requirements are not taken into account, the complaint will not be considered.
The claim is drawn up according to the plan, the heading of the sheet indicates:
- full name of the organization or authorized person where (to whom) the letter is sent;
- FULL NAME. the applicant;
- sender's contact information.
In the text of the appeal:
- in the middle of the sheet is the name of the document: complaint, claim, statement;
- the essence of what happened;
- references to violated laws;
- requirements, proposals for resolving the issue;
- date, signature;
- a list of attached materials proving the infringement of rights (details, contract for the provision of communication services, etc.).
You can download a sample of a well-written complaint at.
If you are not familiar with legislative framework It is better to hire a qualified lawyer, he will help to competently draw up a claim.
Where to complain
It is necessary to try to settle the issue peacefully and file a complaint with the management of the company. Usually it goes to a meeting and satisfies the requirements of the client. There are several ways to express dissatisfaction, as described below. If the claim does not bring results, you need to complain to higher organizations.
Personal office visit
The addresses of sales offices in your region are on the official Internet resource at the link. Each store has a place for the “Book of Complaints and Suggestions” or it must be provided upon request (any excuse that it was given to the management for consideration is a violation of the Federal Law “On Protection of Consumer Rights”). The claim can be written in it indicating personal contacts for feedback. The director must familiarize himself with what was written and resolve the issue within 3 days, give an answer to the applicant no later than 5 days.
A complaint addressed to the management can also be submitted through one of the salon employees. The claim must be written in 2 copies: give one, and on the other ask to put a mark of acceptance and keep it for yourself.
By email and in person
Apply online through Personal Area on the official site. To express dissatisfaction, you need to register. On the site, they not only write a complaint about the service, scammers and other offenses, but also find out the current tariff, available services, for which money is written off.
System telephone connection sometimes fails, which the client may regard as the provision of low-quality services. In such cases, and if there are other grounds, a citizen can file a complaint about the quality of Beeline communication.
Grounds for appeal
You can file a complaint against a provider for the following reasons:
Dear readers! The article talks about typical ways to solve legal issues, but each case is individual. If you want to know how solve exactly your problem- contact a consultant:
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- account blocking without any reason;
- poor-quality service was provided in the representative office of the company;
- the quality of the support service does not satisfy the client;
- annoying messages from the operator;
- the legal rights of a citizen are violated;
- low quality of communication, interactive communication;
- claim against the operator hotline rude, rude, obscenely expressed;
- the operator refused to terminate the existing service agreement;
- the expenditure of funds deposited on the account by the subscriber is unlawful.
Other reasons may also be identified. The main thing when applying is to provide sufficient reasons and supplement them with misconduct or incorrect attitude towards the client.
How to write
- The written statement should be written concisely, without unnecessary information.
- The text should convey only essential data that will help to accurately describe the problem at hand, and the body in question will be able to make a faster decision to resolve the dispute.
- If the claim is made against an employee, then the location of the department where he worked must be indicated.
- If the contacting client has evidence in documentary or other form, then they must be attached to the claim.
The complaint must include the following mandatory items:
- where is the claim sent?
- data of the applicant, which will allow correctly assigning the addressee when sending a response to the complaint;
- body text describing the gist of the complaint;
- for what purposes the application (requirements) was drawn up and sent;
- if the application is sent to the operator, then it is necessary to indicate what consequences await if the claim is ignored, for example, or.
The main text of the appeal should include:
- the nature of the problem or violation;
- date and time of the incident;
- data of employees who took part in the conflict or themselves became its provocateurs;
- what exactly was violated (clauses of the contract with the operator, legislative norms).
Sample 2020
