iTunes is a proprietary program from Apple, which allows you to synchronize the device with a PC, transfer data to it and save information on a computer. If iTunes doesn't recognize your iPhone, you won't be able to save your contact book or copy new music to your phone. We will analyze in detail what are the causes of the problem, and how to connect an iPhone to iTunes.

Let's start with the simplest reasons, due to which a data exchange error often occurs. How to connect iPhone to iTunes:

  1. The phone or tablet must be turned on at the time of joining.
  2. When connecting a mobile device to a PC, the system message "Trust this computer" appears on the gadget's screen - click on "Trust". If you accidentally selected "Do not trust", disconnect your smartphone from the PC, in the menu click on Settings-> General-> Reset-> Reset geo settings. The next time you connect, you will be asked to trust again before syncing your iPhone.
  3. Check the USB port of the computer and wires. Connect the cable to a different port after disconnecting other USB accessories first. Check the connection with another suitable cable.
  4. Restart your PC and mobile device.

If after all the steps, iPhone still won't connect to iTunes, move on to troubleshooting more serious causes of the problem.

iTunes app version

If your Apple phone won't sync with a Windows 10 or Mac OS X PC, check out the iTunes version. If you have not updated it for a long time, it could become outdated and no longer correspond iOS versions mobile device.

What to do if iTunes does not see the iPhone 5s and above due to version differences:

  1. Launch iTunes. From the Help menu, click on Check for Updates.
  2. The application will check the version, if there is a newer one, you will be prompted to download it.

To install the latest version of iTunes on your computer, you need Windows 7 or higher, and you need 400 MB of free hard disk space. Therefore, on a computer with Windows 10, you can easily install new program, but on Windows XP it will not work.

After installing iTunes, check the connection of the device again. If the iPad and iPhone do not connect, or you already have the most fresh version program, so you were not offered to update it - check for other causes of the error.

You can also not update the program, but completely remove it and reinstall it on your computer. In the control panel, click on iTunes and click "Delete". Make sure that all its components are removed - Apple services Update and Device Support, Bonjour. Manually delete the iPod and Bonjour directories from the Program Files directory. Then go to the Apple website and download the app again.

Device Driver

Connecting to the iTunes application may not work due to incorrect drivers on the mobile device. To fix the problem, you need to update them. How to connect to iTunes in this case:

  1. On the PC desktop, click on the properties of the "My Computer" shortcut, go to "Device Manager".
  2. Find an Apple gadget in the list of equipment. Click on it right click mouse, click on the sub-item "Update driver".
  3. Go to search for drivers on your computer. Note that you must select a file from the list of previously installed utilities.
  4. Choose that you want to download files from disk. Click "Browse".
  5. Open the Program Files/Common Files/Apple/Mobile Device Support/Drivers directory, select the file that has "usbaapl" in its name.
  6. Click "Next" to download the driver.

Try syncing your iPad or iPhone.

Apple service

One of the reasons why iTunes does not see the iPhone is the incorrect operation of the Apple Mobile Device Service. To restart it:

  1. Launch the "Control Panel", go to the "Administration" subsection, then "Services".
  2. Click on the name of the utility you are looking for. Stop it and then restart it.

Connect the machine to the PC and start connecting again.

Alternative method

If you can't figure out how to sync iPhone with iTunes, try an alternative file manager iTools. The program has a Russian interface, it implements all basic functions proprietary application, as well as added additional features management installed programs, photo stream, sms.

In iTools you can see all contacts and media files, make backup iPad, iPhone 6 or other model.

Conclusion

We figured out why iTunes and Apple gadgets sometimes do not sync. There are not many reasons, so you can easily fix the problem. If you have checked all the methods, but the error remains, contact the service center to fix it.

Apple designs are created as one system and best adapted to each other. The concept of the company assumes that the user will only buy gadgets with an apple logo - phones, laptops, even headphones and watches. Devices are not always good "friends" with other manufacturers, but they "understand" each other perfectly. The situation when the Mac does not see the iPhone, however, is quite common, but if there is no physical damage, you can fix it yourself.

Why Macbook Can't See iPhone

First of all, you need to make a reservation that “normally” a branded laptop from Apple does not even need special settings to communicate with a phone of the same brand. Programmers and engineers have developed the AirDrop system. It has existed since 2008 and since the seventh version of iOS. The technology uses Bluetooth communication, but connects on its own, does not require active user intervention, ideally it configures itself. Then why does the Mac not see the iPhone, what to do and how to get rid of the unpleasant “glitch”?

The main reason why the Mac does not see the iPhone through Airdrop is that the devices are not "attached" and do not "recognize" each other. This happens if either the laptop or phone is new, at the “first meeting”, and also if the system was reinstalled on the Mac or phone. Therefore, you will need to re-introduce gadgets. It is done like this:

  1. On a Macbook, go to system settings, at the same time turn on Bluetooth on the phone.
  2. The Mac, in theory, should already "notice" the existence of a device requesting connection access, but the security policy does not allow it to pair with it.
  3. Click on the corresponding icon. A couple is created.
  4. Messages about the desire to connect will appear on the screen of the phone and computer, you need to agree. Usually, after this, the problem of the MacBook does not see the iPhone is solved, since then the gadgets “recognize” each other.

Sometimes the algorithm fails. This may be due to some kind of bug that prevents the devices from connecting to each other. It is recommended to remove the phone from the Mac's memory, similarly to "forget" the computer with the iPhone, repeat the entire algorithm again.

However, AirDrop is only one part of the problem. It is much more annoying if the owner tries to connect the iPhone to the Mac via cable, but nothing happens. In this case, it is recommended to check a few points:

  • the cable itself - for breaks and hidden damage;
  • just try another cable;
  • the charging socket should be examined separately - maybe there is damage in it, but then the phone will not charge;
  • it helps a lot from the situation when the Mac does not see the iPhone reset all settings on the smartphone;
  • You can even "reset all settings".

General reset is located in the section: Settings - General - Reset. The deeper the “cleaning” is carried out, the higher the chance that everything will work again. Some experts also recommend completely removing iTunes from the MacBook's memory, as well as removing applications from the smartphone that may interfere with a normal connection.

If all this does not help, with a high probability we are talking about a failure in one of the two gadgets. In the vast majority of cases, problems of this kind are of a software nature - that is, these are not physical breakdowns, you just need to reinstall or “reflash” the system. But if the question also arises why the iPhone is not charging from the MacBook, there is a high probability that there is a contact defect. At best, only wires, they break quite often. At worst, in a socket or on the board of one of the devices.

Reading time: 7 minutes

Let's now talk about the reasons why iTunes does not see your iPhone on a computer / laptop under Windows 10 or Mac OS.

This article is for everyone iPhone models Xs/Xr/X/8/7/6/5 and Plus on iOS 12. Older versions may have different or missing menu items and hardware support mentioned in the article.

iTunes does not recognize iPhone

If you connect your iPhone to your computer when USB help iTunes cable this device does not recognize, you can use the tips below. When an error with the code 0xE appears, we execute following instruction, after each of the methods trying to connect the device:

  • We check that the iOS gadget is unlocked, and the Home screen is shown on it.
  • Verify that you are using the latest version of iTunes that is compatible with your computer.
  • On the Windows computer and Mac must be installed a new version software.
  • The device must be turned on.
  • If the warning "Trust this computer" appears, then you should unlock the gadget and click on "Trust".
  • We disconnect all USB accessories from the computer, except for the iPhone. Trying to connect the gadget to others USB ports. We use another USB cable from Apple.
  • We restart the computer and gadget.
  • Connect iPhone to another computer. If there is an identical problem, then you should contact Apple technical support.

iTunes on Mac doesn't recognize iPhone

  • We connect the gadget and check that it is unlocked, it shows the Home screen.
  • On a Mac, hold down the Option button. At the same time, click on the Apple menu, then select the "System Report" or "System Information" section.
  • Select USB from the list on the left.
  • If the iPhone is shown in the tree USB devices, then you need to remove third-party programs that are designed to provide security. If they are not, then contact technical support Apple.

Ask your question to a specialist

Do not know how to solve a problem in the operation of your gadget and need expert advice?

iTunes on Windows 10 does not recognize iPhone

In Windows 10, after the update, a special Microsoft driver is installed, which is designed for Apple products. Because of this driver, many applications in Windows 10 do not see connected gadgets. To remedy this situation, it is necessary to manual installation correct driver.

Instruction:

When the reboot is done, the iPhone will become visible to iTunes in Windows 10.

If iTunes is downloaded from the Apple website

To reinstall the driver, follow these steps:


As an iOS user, you probably already know why the Apple Mobile Device USB Driver is important for your iPhone/iPad/iPod. When you connect your iOS device to your computer, Windows automatically installs given driver to the system so that you can easily connect and transfer files and data in the future.

However, sometimes things can go wrong and you will have problems with it. For example, some users who installed the Apple Mobile Device USB Driver into the system still cannot connect their iPhone/iPad/iPod to the computer. However, iTunes cannot recognize the connected device, and a message appears in the system indicating that the Apple Mobile Device USB Driver needs to be updated.

Let's look at the methods by which you can fix problems with this driver from Apple.

Troubleshooting Apple Mobile Device USB Driver

Find Apple Mobile Device USB Driver

If iTunes cannot recognize iPhone/iPad/iPod after you connect it to your computer, then you need to make sure that you have the latest version of this program installed on your system and your device is turned on. Then you need to find the Apple Mobile Device USB Driver on your computer. How to do it? Now we will consider this for all versions operating systems Windows.

Windows 10

Click on the Search bar in the lower left corner of your screen, and then type "Device Manager" and press Enter. Open the drop-down item "USB Controllers", in which the Apple Mobile Device USB Driver will be located.

Windows 8

Right click on Start and select Device Manager. As in the previous paragraph, open the "USB Controllers" list and find the desired driver in there.

Windows 7

Navigate through "Start→Control Panel→System and Security→Device Manager". As in the previous two paragraphs, you will find the driver from Apple in the "USB Controllers" list.

Attention: you will only be able to detect the Apple Mobile Device USB Driver if an Apple device is connected to the computer.

Apple Mobile Device USB Driver Update

Considering that you should already be in the Device Manager, then do the following:

Restart Apple Mobile Device Service to activate Apple Mobile Device USB Driver

After updating the Apple Mobile Device USB Driver, try connecting your iPhone/iPad/iPod to your computer and see if iTunes can detect it. If the situation remains unresolved and you still could not connect Apple equipment to the system, then let's try to restart the Apple Mobile Device Service. Restarting this service may fix the driver not working issue.

  • Click Windows+R.
  • Enter services.msc and press Enter.
  • Click on Apple Mobile Device Service twice.
  • Click the startup type drop-down menu and select Automatic.
  • Then click on the "Stop" button and then click on the "Start" button.
  • Close the window and restart your computer.

Try connecting your Apple device to your computer again and see if iTunes can detect your iPhone/iPad/iPod.

The note: Before you enter Services, make sure you close iTunes and disconnect your Apple device from your computer. Also don't forget to update your iTunes to the latest version.

Found a typo? Select the text and press Ctrl + Enter

Sometimes a situation happens when, after updating a mobile device or computer software, iTunes does not see the iPhone 5S when it is connected to a computer. This problem is quite common, and it is solved quite easily. If you are not sure that you can fix this problem yourself, then you can entrust its solution to the specialists of our service center engaged in non-warranty and post-warranty repair of the iPhone 5S and all Apple equipment.

This problem is not with iTunes, but with the mobile device. It was formed due to an error in syncing iTunes with a mobile gadget.

You can fix this error in the following way:

  • turn off iPhone 5S and update iTunes to the latest version;
  • install any other file manager on your computer;
  • with help established manager files, copy the /var/mobile/Media folder from the iPhone to the computer;
  • delete the /var/mobile/Media folder from the iPhone 5S and restart the device;
  • connect the device to the computer.

After the last step is completed, iTunes should see the iPhone 5S and offer to sync. When using Windows OS you can do the same operation like this:

  • in the "Control Panel" open the item "Programs and Features";
  • in the window that opens, select iTunes and click "delete";
  • follow the delete dialog;
  • download and install the latest iTunes version for Windows OS;
  • do a computer restart.

Usually the first option is effective, and the problem can be fixed. And if for some reason iTunes still does not see the iPhone 5S, then you can always try the second method.