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Hello, question? Did you have a drawing in contact where the prize was an iPhone? Here the lady alone writes that we won it and we can get it by sending 772 r and the phone number speaks with confirmation, since you have a difference of one digit. True Is it we, of course, do not believe in a miracle and do not send anything. First, chairs, then money.

Hello!! I want to ask, they told me that I won an iPhone in the drawing, and so that I pay for the delivery to this number +79022627300, they don’t fool me?

Alexpndr

Hello, I would like to buy motherboard how much for iphone 6 64gb? I am in Vladivostok

Alexander

Hello, do you unlink iPhones from iCloud?

Hello, my relative died, left an iPhone with a box and a receipt, but I don’t know the password. How to unlock it, ?? There is a death certificate.

I ask you to answer the question, we have two IPHONE 5 and 6. In IPONE 5 model FF352RU / A, you can take pictures silently, and in IPHONE 6 model MG4J2KH / A, silent photography is impossible, we tried using additional programs it doesn’t work. Isn’t this a marriage? Or is it really connected with the adoption of Japanese law. Could you tell us in which iPhone models Silent shooting has been preserved and what is planned in future IPHONE models to keep silent shooting or not?

Vladimir

Hello.
Help me deal with the situation.: Fraudsters cracked the ID password and blocked my phone, they require me to enter some code. How to unlock it?

Alexander

The phone is blocked, I do not remember any data.
How can you unlock it?

Good afternoon! I am denied warranty repair for reasons not very clear to me. I believe that the company Apple is outrageous!!! To make a beautiful gesture towards a guarantee in the form of replacing the phone with a new one, and then in every possible way to deny it, at least looks like a SCAM! , but for a company of this format, this is not solid!

Thank you in advance! Please contact me and solve my problem.

Good morning! 09/26/2017 8 rubles were deducted from my phone account for SMS, which I did not send to number 7786205094. Why do you make such technical errors? Return the money to the account and stop cheating.

Hello! Tell me, they removed the funds from the card, it's not clear why only the itunes / bill link came. I go out to the Apple, it’s not clear how the card information got there, and for what money was withdrawn?

Hello. Stopped working front-camera and fingerprint. Can I get a replacement iphone 6 plus?

Hello!
Can you replace the battery with your 5s model?
Sincerely, Olga.

Radionov Denis Sergeevich

Hello.
On 02/08/2018, I sent a claim to your address (107031, Moscow, Petrovka st., 5) regarding the quality of the purchased goods along with the iphone 5S phone.
On 03/01/2018, in response to my claim, I received a telegram (see photo), in which it was said that "... the verification report and the smartphone were sent to your address by mail. For all questions, you can contact the representative of Apple Rus LLC Alexey Novopolttsev Ivanovich by phone 89297795773".
On the this moment, I never received the phone, the phone number indicated in the telegram is not serviced.
Please provide me with valid contacts to find out the location of my phone.

Sincerely, Radionov Denis Sergeevich.

HEY
My name is Firuz Mukhsinov
I bought IPHONE 5S 16GB SILVER
IMEI 359140075611401
Purchase Date 11.02.2017
OOO EPPL RUS Address: 107031, Moscow, Petrovka, 5

After the reset, the phone will be LOCKED ACTIVATION
I forgot Apple ID and PASSWORD

Please need a copy of the sales receipt

Oleg Igorevich

Hello!!! 03/24/2018, in Stupino, st. Timiryazevo in the ISHOP store bought iPhone phone 8+ 256GB for 71990 rubles. On March 25, 2018, the phone stopped catching the network, it was constantly in search, the reboot did not help, they put another SIM card, the same thing, in the search. On March 30, 2018, we went to a store in Stupino to replace the phone, as this one is of poor quality. The seller, ignoring law No. 18 on consumer protection, refused to replace me, recommended updating the IOC, saying that this happens with the old one or contacting the official service. After the update, the iTunes icon and the charging wire appeared on the screen, when the apple and more phone does not show anything and do not do anything with it. Left a claim at the store. Please look into this situation, because the phone is not of proper quality. And law No. 18 on consumer protection states: within 15 days from the date of purchase, a phone of any brand and any manufacturer is subject to exchange or return if the phone is not of proper quality. I'm not asking you to change it because I don't like something in it, it doesn't work. Otherwise, I will be forced to go to court, where I am sure they will recognize me as right, with all the ensuing consequences.

Good afternoon! We bought X phone as a gift in the MTS online store on 06/22/2018 and after a few hours a green bar appeared on the screen. Terrible! Birthday ruined. Such a brand and marriage. There are ways to exchange a phone for a new one without examination.

Svetlana

Hello! July 2, 2015 in the city of Volgodonsk, Rostov region at the address st. Marine home 64 was purchased by a smartphone Apple iPhone 4S 8 Gb IMEI 013590006462480 in the amount of 17990 rubles. In June of this year, the phone activation was blocked and Apple Support asked for a sales receipt to solve the problem. Because the cash receipt was not preserved, I turned to the seller's store and the sales receipt was restored to me. However, Apple's technical department refused to help, stating the following:

Application number: 100583837726
Product: iPhone
Serial/IMEI number: DX3P98R2FMLD / 013590006462480

Hello Svetlana!

We have reviewed the information you provided, but we have to inform you that we cannot fulfill your request, as this information did not match our data.

In order to proceed with the verification of the request, contact the seller to obtain a document confirming the purchase of this device. If other documents are not provided, we will not be able to continue processing your request.

An operator at Apple Support reported that the only reason for the refusal was incorrect information on the sales receipt, that this was a store error. I re-applied to the seller's store, they checked it again and said that they could not give other information than what was in my sales receipt. On the hotline"Svyaznoy" confirmed this information and said that they did not know why Apple did not accept my sales receipt. Then I wrote to email address for work with clients [email protected], sending a sales receipt and they answered me the following:

Svetlana, good afternoon!
We have checked that the information indicated in the sales receipt is up-to-date and the only one that we have regarding your smartphone and the purchase in general.
The form of the sales receipt has a standard sample.
Previously, such requests from customers have not been received.
Unfortunately, we are unable to issue other documents.
Hope for understanding.
Sincerely, Connected.

Everything! Vicious circle! How to be?
If there are business partners between Svyaznoy and Apple, then why do they have different data and should a conscientious buyer suffer? They kick me like a ball, nodding at each other. Where to look for the truth?

Apple has provided its users with a convenient and prompt support service. Having any product of the company, you can dial a support service from an iPhone and ask a variety of questions: from the order of operation of certain keys and buttons to the order of settings for certain functions. You can also learn about the new properties of the company's products. In addition, you can register a product, have your device repaired, or complain about bad service. The company is interested in ensuring that its customers always have convenient and high-quality equipment that can compete with other flagships, and therefore pays the lion's share to customer service issues.

To contact a representative of the company, you can go to https://support.apple.com and directly contact a specialist via online chat. If it is convenient for you, you can leave your phone and the operator will call you back at the appointed time. If you have several questions, the expert will readily answer all of them and offer available solutions. The service is available to its customers at any time of the day in different countries.

Also, if you are in Russia, you can call at any time on a single free number hot apple lines in the Russian Federation: phone number 8 800 555 6734.

If you are a resident of Moscow or the Moscow Region, then it is possible for you to quickly get through to the multi-channel support telephone number: 8 495 580 95 57 at the rate applicable to your telephone operator.

Why do you need a hotline service?

By the way, if your Apple device broken, you can leave a request for repair of your iPhone, iPad or Mac computer in the support service. An expert will contact you the shortest time to resolve your issue and help you contact an Apple Authorized Service Center near you. After all, one of the main principles of the company's work is trust in it and user support.

If you are interested in information about Apple products and the details of its purchase, as well as operating warranties, the Apple Online Store is at your service, where you can order and receive at any time software, interesting accessories, necessary equipment. To purchase, please call 8-800-333-51-73 available from 9:00 to 21:00 on weekdays.

Apple has a wide network service centers around the world and on all continents. So, going to any company's technical support site, you will find an interactive map of countries with addresses and phone numbers, chats for communication in the place where you are now. Support is provided by company specialists who will be able to communicate with you in a language you understand.

If you decide to call for a broken device, support will be faster if you first find the serial number of your device, as this will help to optimally connect you with the right specialist of those support.

If the need arises, there is also a convenient online support request, after which an expert will contact you.

What else can you find in the support service?

In the support service from specialists, you can find out about ways to additional service, as well as find out if your iPhone or tablet is still under warranty by first entering the serial number of the device. The AppleCare Protection Plan provides telephone technical support and allows you to additional service Apple Service.

The main feature of the AppleCare Protection Plan program is that it provides additional rights for all users: additional service maintenance, universal support, maintenance of the software product. The AppleCare Protection Plan provides up to a 3-year hardware warranty, which in turn is cheaper than the cost of spare parts and work performed by experts authorized by Apple around the globe.

Products covered under the AppleCare Protection Plan include MAC computers, modules random access memory, accessories, accumulators, disk drives, AirPort4 devices.

Often customers call the service because they need help - they forgot iphone passcode, iPad or iPod touch, and even worse when the device is locked.

If you have a problem, for example, you lost your iPhone, it was stolen from you, or you found someone else's iPhone, in addition to contacting the police, you can report this to the service and technical support will help you block your data based on the serial number of the iPhone ID or find the owner of the smartphone. There you will also be told about the capabilities of the Find My iPhone function for Apple devices.

Office for iOS is a unique software package for tablets and other mobile devices developed by Microsoft. The emergence of a huge variety of programs and useful additions to them today no one is surprised. But even before
Recently, the very idea that with the help of a tablet it would be possible to create content, write a text, prepare a presentation or create a spreadsheet with calculations, seemed impossible.

Thanks to the package Office programs for iOS, each user can quickly prepare a lengthy text for their blog, edit term paper right on the subway, or make adjustments to a quarterly report right on their iPad. Such programs greatly simplify the life of gadget users.

It should be noted that there is great amount office suites for iOS. Therefore, the question is quite reasonable: what office is best suited for the iPad? Let's say right away that one of the best office for iOS is Microsoft Office. Therefore, it is necessary to consider in detail its features.

Features of Microsoft Office for iOS

Ms Office for iOS has a number of qualities that make this office suite for iPad one of the best of its kind. Among the main features of Word on iOS, the following should be highlighted:

  1. Convenient menu– the office suite of applications for iPad is distinguished by its convenient and simple menu. If an iOS user has seen a similar menu at least once in a similar program for Windows, then it will not be any problem for him to figure out all the features of ms Office for iPad.
  2. Huge functionality– office for mobile devices allows you to view, edit and create files various formats right on your iPad. If you urgently need to edit a table, write a text or read a presentation, then you will have the opportunity to do this, having an iPad with this software installed at hand. With the help of all programs in the package, you can create, view and edit text files, tables, and presentations. Note that presentations can only be viewed. Unfortunately, the developers have not yet created the ability for users to fully work with presentations. We can only hope that in the near future it will be possible not only to view, but also to create presentations.
  3. Editing and storing data in the cloud- each user can upload their created files to OneDrive cloud storage. In addition, you can view and edit your files that you have uploaded to the storage from other devices. This is very convenient, because now all text documents, spreadsheets and presentations will be stored in one place.
  4. Intuitive interface- the office suite of applications has a beautiful and simple interface, which allows even an unprepared user to quickly understand all the features of all programs.
  5. Ease of usedistinctive feature office Microsoft Word is its maximum simplicity. The process of viewing, editing and creating various documents on the iPad is very simplified, which will allow you to quickly and easily create the necessary file.
  6. Convenient transfer of documents between the gadget and PC- thanks to cloud storage, the user can easily transfer any documents between a mobile device and a personal computer.

Microsoft Word for iOS: All Docs Apps

Office for iOS has a suite of essential apps that help you create, view, and edit files various types. Among the programs office suite for a gadget, the following should be highlighted:

Word

Word is one of the most popular office programs not only for iOS, but also for Windows. The process of viewing, editing or creating text documents on the iPad will be as comfortable as possible for every Apple tablet user. The interface of the Word program is quite familiar and familiar to almost everyone who has ever used a computer, which allows you to quickly deal with the editor on the iPad. In addition, the program has a convenient touch control.

Considering all the features of Word, one cannot fail to mention the convenience of formatting texts and graphic elements:

  • The user can quickly and easily format not only text, but also insert pictures.
  • Another feature of Word is that files can be viewed and edited directly in OneDrive cloud storage.
  • The appearance of the created text document is identical to that on a personal computer.
  • While editing or formatting a document, you can close the application without fear of losing data. The program will remember everything last changes and at the next start everything will remain “in its place”.

In addition, you can not ignore the convenient editing and creation of text documents:

  • Using Word, you can easily implement your most creative ideas. Whether you're a writer, a blogger, a journalist, or just scribbling a few lines on an airplane or subway, you'll be able to take advantage of all the features of the program to help you bring your idea to life and splash it on the iPad screen.
  • Several users can edit text documents at the same time, thanks to which the whole team will perform its functions and generate a report on the work done in real time.
  • Directly from the Word program, you can send the created document to the mail.
  • During the process of editing or creating a text document, Word automatically saves changes to the document, which will save your data if you did not close the application yourself and did not save the document.

excel

Excel is useful and effective program to create graphs, charts and tables. It has a huge number of built-in functions that will allow you to perform any calculations. The user can easily customize the appearance in accordance with their wishes. The program is very convenient to work through sensors. In Excel, it is necessary to highlight the convenience of working in tables:

  • The appearance of tables, graphs and charts is the same as in a similar program on a personal computer.
  • You can work with files for Excel in real time if they are located in the data warehouse cloud. This enables multiple users to simultaneously edit and create graphs and even perform complex multi-step calculations.
  • The program independently saves the file during the user's work. Now you should not worry that some data will be lost, because the application itself will save the changed data.

Creating and editing documents in Excel has its own characteristics:

  • Using pre-prepared data to create a table or charts, you can transform ordinary numerical values ​​into real informational data, which is the basis for preparing analytics.
  • You can send the created or edited file to your mail from the program yourself.
  • Excel has a very convenient data entry form using sensors. This is very convenient and significantly increases the speed of the application.

PowerPoint

PowerPoint is a useful program that will help you display, create and edit a presentation. Powerpoint for iOS is completely similar to PowerPoint for Windows, which will allow you to quickly understand the main functionality of the program. This software has a number of distinctive qualities:

The Microsoft Office application package for iOS, which can be downloaded from the official website of the developer, is rightfully considered one of the best. For this reason, it is logical to ask if this software package can be used for free.

Download free office for iOS

At the moment, Microsoft's iOS office is free for owners of a subscription to a package of applications installed on a personal computer. This is not the first time Microsoft has made attempts to transfer its users to a subscription. If you are not able to pay for a subscription, then you can download office for ios with limited functionality completely free of charge.

After a long wait, Microsoft finally released the . However, great alternatives to Office have been around for a long time, and Microsoft's product may now have to compete with its lesser-known rivals for space on the iPad.

With this in mind, we offer you an overview of the most popular iPad office suites that currently exist, highlighting the strengths and weaknesses, as well as the key features of each of them.

Which one is better? Does not exist ideal solution for working with office documents on the iPad, but there are options that will meet, and in some cases even exceed, the needs of a wide range of users. It is up to the user to decide which offer is most suitable for solving the tasks facing him. So…

Analogues of Microsoft Office (Word, Excel) for iPad and iPhone

hopTo

Application hopTo is one of the newest alternatives Microsoft Office for iPad that supports working with Word files, Excel and PowerPoint. To access documents hopTo provides support cloud storage Box, Dropbox, Google Drive, Microsoft OneDrive and direct connections to personal computers.

hopTo provides a unique interface specifically designed for iPad touch, rather than a customized PC interface.

Some of the key features of the package are the ability to cut and paste parts from one Office document to another, the ability to search across all connected cloud services, compatibility with Microsoft Office 2010, password protection for document access, one-click document sharing and document change tracking. .

With all its bells and whistles and a beautiful interface, can hopTo used to edit documents desktop computer or laptop? Yes, but unfortunately hopTo not suitable for working with documents offline, as it requires an Internet connection to access documents and save edits.

This can be a problem for those who plan to edit documents without a Wi-Fi connection or while traveling by air. However, when connected to the network, hopTo is a great alternative to the iPad office suite.

pros:
1 . Is free.
2 . Supports all major cloud storage services except iCloud.
3 . Full support for Office 2010 and earlier.
4 . Support for tracking changes and comments.
5 . File protection features.

Minuses:
1 . Internet connection required.
2 . Change tracking is disabled by default.

Quickoffice

Application Quickoffice is one of the oldest alternatives to Office and has been developed since the early days of the iPad. This application has gained popularity and has collected many positive feedback calling him best package for working with documents mobile devices Apple.

However, a lot has changed since Google acquired the company in 2012.

After purchase, all cloud compatibility features Quickoffice were limited to support only Google Drive. Before Quickoffice provided access to documents in all major storage services, including Dropbox, Box, Google Drive and Evernote.

Quickoffice previously also gave Evernote access as a folder to store, save, and edit documents without having to add an attachment, which was very useful feature. In addition to the loss of support for cloud services, the development of Quickoffice, so Google released one small update released in January 2014.

Quickoffice still has enough functionality to create and edit documents on the iPad and allows you to perform most actions on Word documents. Also Quickoffice provides support for most of the tools you need to work with spreadsheets.

However, the process of inserting a function requires you to manually enter data into the cell instead of selecting the required value from a range of functions and adding the desired formula to the required cell. Powerpoint support provides the ability to upload pictures and shapes.

pros:
1 . The presence of most of the necessary functions to work with text documents, spreadsheets and presentations.
2 . Google Support drive.
3 . Support for tracking changes to documents, including the ability to approve or reject edits.
4 . Is free.

Minuses:
1 . Lack of support for other cloud services.
2 . Lack of support for files with security features enabled.

Documents to Go

Like QuickOffice, Documents to Go has been in existence for many years.

The application provides support for most cloud services, including iCloud and, but, unfortunately, does not work with Microsoft OneDrive.

Documents to Go has no problems opening and editing large Microsoft documents Word with complex formatting and images. The program provides most of the usual formatting tools found in Word, Excel, and Powerpoint, as well as allowing you to open and view PDF files.

Documents to Go is a great application for quickly making changes to existing files, although it lacks some features such as inserting hyperlinks, tables of contents, and working with figures and tables in Word.

There is also no ability to track changes and comments.

Table support offers the basic functionality of adding and editing formulas, but lacks the ability to multiple-select columns for more effective creation formulas and calculations.

pros:
1 . Support for most of the most popular cloud services.
2 . Confident support for working with Office 2010 files, no problems opening large and complex documents and spreadsheets.
3 . Fast work even on iPad 2.
4 . Great design with updated interface.

Minuses:
1 . There is no way to add and manage hyperlinks.
2 . Basic features for working with spreadsheets.
3 . Lack of feature tracking changes and comments.
4 . High price.

Office2 HD (Citrix ShareFile QuickEdit)

Office2 HD(new name Citrix ShareFile QuickEdit) is another app that has been on the market since the very beginning - it appeared in June 2010, just a few months after the iPad was launched.

Office2 HD has the same features as Docs to Go, plus support for change tracking and document security features. The application also offers automatic correction, document search, support for sections, footnotes and endnotes. When working with tables Office2 supports cell formatting, cell merging, and auto-ranging.

Like all the above programs, Office2 HD offers most of the features you need to edit documents. The application works with large and complex documents without any problems.

However, the application is unable to open password-protected files that have been modified and commented. This issue aside, the app works reasonably well on the iPad 2, allowing you to make the necessary edits while seamlessly saving the document to Dropbox with no extra steps.

All in all, this is a very functional app that should meet the needs of the average user.

pros:
1 . Reasonable price for the necessary set of functions.
2 . Support for most cloud services.
3 . Change tracking support.
4 . Availability of functions for working with spreadsheets, such as merging and automatic selection of the measurement range.
5 . Support for file-level security.

Minuses:
1 . Problems opening protected documents with corrections and comments.

cloudon

cloudon is one of the latest options office suites in this list. The app is more like appearance and features on hopTo than on Docs to Go and Office2. cloudon uses a distinct app architecture based on the full "streaming" version of the Microsoft suite on the iPad.

This means that the application provides access to an extended set of functionality within Office, but allows you to edit documents in the cloud rather than directly on the iPad.

When working on new iPad models and fast connection, this does not cause problems, but on the iPad 2 and slow connection the editing lag is noticeable.

Advantage cloudon is that it can be tested for free to determine how well the application performs on specific device in certain conditions. If the service is fast enough, the user can purchase a license for the full version for 99 rubles per month. The full version offers access to additional features, including change tracking, spelling and grammar checking, inserting tables, filtering data in Excel, and even working with pivot tables.

Application cloudon was the winner of the Tabby Awards in 2013 ( full version applications, costing 979 rubles per year). For new iPad versions at enough fast connection cloudon is an excellent choice given its access to a much more complete feature set.

pros:
1 . Access to basic functions Office on iPad, including pivot tables and charts.
2 . A unique interface designed exclusively for the touch interface.

Minuses:
1 . High price for full set functions.
2 . Editing lag on slow connections and early iPads.
3 . The need for internet access.

iWork (Pages, Numbers and Keynote) by Apple

This is a great solution for non-Microsoft Office users at work or at home.

It can be argued that iWork is the easiest to use and most beautiful of all alternatives for working with documents on the iPad. And this is obvious, given that it was developed by Apple for their device.

However, can iWork completely replace Microsoft Office on iPad?

It all depends on how big the need to exchange documents between PC and iPad is, since this process is quite complicated and requires several additional steps from the user.

To access your files, you need to open icloud.com, drag and drop iCloud files, wait for them to sync with your iPad, and only then finally open a document on your tablet.

After you finish working with the document, to save the changes, you must send the document to e-mail to the user's address to re-import the file into working environment. Pretty difficult, isn't it?

True, getting used to these inconveniences, users get access to three applications iWork- Pages, Numbers and Keynote, which have enviable functionality, especially Numbers.

One of the interesting features of Numbers is the availability of 30 templates on various topics, including business and personal finance. These templates can be helpful and well thought out.
Generally, iWork this is a great set for those who prefer to work on the iPad, rather than on computers under Windows control. Besides, iWork is an office killer for Mac users who prefer iCloud.

pros:
1 . Great interface.
2 . Easy to use.
3 . A fully functional application that contains most of the features, including change and comment tracking, support for file security features, etc.
4 . Compatible with all tablets, from iPad 2 and up.
5 . Great templates in all three apps.

Minuses:
1 . Support exclusively for iCloud.
2 . Complex procedure for exchanging documents with iCloud.

Conclusion

There are plenty of options for accessing and, more importantly, editing documents on the iPad. The average office worker should have no problem finding the right app that will enable them to be productive without having to carry their laptop everywhere.

However, choosing the right application is a matter of trade-offs. As mentioned above, each application has strengths and weaknesses, some differ in support for working with various cloud storage services, such as Office2 HD, while others, for example, cloudon provide wide functionality of the office suite, but for a fee.