Any subscriber of Tricolor TV is interested in comfortable use of services satellite television. This is facilitated by the functionality of the official website of the operator. One of the current features personal account Tricolor TV is a possibility online checks balance.

Balance Information

To find out information about the balance of funds through your Tricolor TV personal account, you must perform a number of simple steps:

1. open the official website of Tricolor TV;
2. find the category "Subscriber";
3. go to the tab "";
4. in the column "User" enter the login;
5. enter the password in the corresponding field;
6. to complete the authorization, you must click on the "Login" button;
7. in the "Services" tab, go to the "Balance per l / s" item.

Checking the availability of funds by ID or contract number

The algorithm of this check practically does not differ from that described above, with the exception of paragraph 2. In this case, instead of a login, a 12 or 14-digit ID number or a 12-digit contract number is entered.

In addition, using the ID, you can find out the status of the current account, the due date of the next payment, without entering the user's page, and using the "Check connected services" option.

The contract number can be found directly on the subscription agreement concluded during the installation and connection of the equipment.

ID can be found in several ways:

• remove the card from the equipment and find the number on it;
• take the remote control from the receiver, press the ID button (“Status”, “Tricolor” or “No ID”, depending on the model) and read the information from the TV screen.

The second option is preferred because it is undesirable to pull the card out of the slot.

Obtaining a password to enter your personal account

To carry out this procedure, you can use several methods. When registering, you can request a password for the TV. To do this, during registration, the menu item of the same name is selected. With this request, a prerequisite is that both the receiver and the television receiver are in the working state.

You can also receive an access code by text message to your phone, you just need to select this method from the list of options. One condition - SMS will come only to the phone number specified in the contract.

The password can also be obtained from email, which is specified by the user in the contract. If this clause in the contract has not been completed, then this method automatically disappears.

After the request, the password usually arrives within 2-10 minutes. If after the specified time the password has not been received, a second request should be made. In the same way, you can recover a lost password.

The procedure for making a payment through the LC

There are three ways to pay for Tricolor TV satellite television services through your personal account.

Instant payment through your personal account Tricolor

This method includes the transfer of funds from bank card any bank (VISA and MASTERCARD), as well as from a mobile account.

At the bottom of the personal account page, you need to find the "Pay" section and go to it, or click on the button with horizontal stripes in the upper section of the screen, select the item "Payment for services" in the list.

Next, you need to select the payment method "Instant payment", click on the "Payment" button, indicate in the window the data about the ID or No. subscriber. contracts, then fill empty fields required information and confirm the transfer.

Instant transfer through online services of banks, mobile operators

For the convenience of their customers, many banks and operators mobile communications in their online resources in the "Payment for services" menu, Tricolor TV is singled out as a separate item. This service allows you to transfer money to Tricolor TV through your personal bank account.

To transfer funds, go to the "Payment for services" tab, select "Payment for Internet and TV" and find the desired operator among the list of providers. Next, the required fields are filled in (you need to know the ID, contract number, TV channel package) and the calculation is made.

You can also transfer funds at self-payment points.

Payment from a personal account Tricolor TV

If there are funds in the account in personal account, sufficient for full payment (partial is unacceptable), you can calculate as follows:

1. find the "Manage funds" section;
2. select the item "Unallocated balance";
3. click the "Distribute" button;
4. select the required item from the presented list and enter the required amount;
5. click "Reserve".

In case of successful completion of the operation, a message appears about the transfer of the amount and the transferred funds will be displayed opposite the paid service.

Suspension of services using a personal account

If you have access to the personal account, you can remotely solve many issues: connect, disconnect services, make settings. However, suspension of Tricolor TV services in your personal account is not possible.

To suspend the provision of services, a written application by the subscriber is required. You can write it directly at the dealer or fill out a questionnaire technical support provided on the official website of Tricolor TV. It is necessary to add to the questionnaire a scan or photocopy of an application written by hand and signed by the subscriber for the suspension of the operator's services, scan 2, 3, 5 pages of the user's passport. Send the electronic version of these documents to the e-mail of the TV company, and the documents themselves - by Russian post to the address of the company.

Important! The period of suspension of services cannot exceed 6 months, after which the connection is resumed.

The service of the satellite television provider Tricolor TV is constantly being improved and simplified for more comfortable use, which, of course, is positive moment for subscribers.

The most important condition for obtaining any services is the conclusion of an appropriate agreement, which will specify all the rights and obligations of the parties, as well as important terms and conditions governing relations between the parties. There is a similar agreement when connecting satellite television, but not all subscribers know this. But this document can be extremely important, so users should find out the Tricolor TV contract number in advance. Moreover, it is advisable to download it if it was concluded through the official website, or write down the number so that it always remains at hand.

Features of concluding an agreement with Tricolor TV

There are 3 various ways conclusion of a Tricolor TV subscription agreement:

• through the official website;
• from official dealers;
• by calling the contact center at 88005000123.

It is important to emphasize that it is preferable to use the services of dealers, since in such a situation they will do almost everything on their own, and subscribers will only have to provide information about themselves.

It is more difficult to self-register through the official website. The main difficulty that customers who choose this approach will face is the need to send one copy of the contract to the main office of the provider. This is due to the fact that the satellite company is required to have a document with the user's personal signature. At the same time, if it does not have a form signed by the client, the company reserves the right to terminate the agreement unilaterally.

Tricolor TV agreement - form: sample

Registration on the official website is used when purchasing equipment for the provision of television services in chain stores and supermarkets. In this case, a sample filling is not required, since it will be enough for the user to fill out the registration form. It will have to include:

• ID (12 or 14 digits located on the smart card or sticker on the receiver);
• receiver model (indicated on the front panel of the device);
• serial number of the set-top box (23 digits located on the sticker on the receiver);
• individual code (on a smart card or scratch card);
• surname, name, patronymic and date of birth;
• passport data;
• address of installation of equipment and residence of the user;
• home and mobile phone;
• email address;
• confirmation code that will be sent to the previously specified mobile after sending the corresponding request.

Additionally, you will need to check the box confirming your agreement with the rules (it is advisable to read them) and click the "register" button. After that, it remains to download the Tricolor TV contract form by clicking on its number.

Conditions for changing the contract for the provision of Tricolor TV services

If any registration data is changed, users are required to make the appropriate amendments to the questionnaire filled out during registration. To make changes to the subscription agreement, you will need to go to the help section and open the registration page. In it, you should switch to the tab that offers to change the information and click the appropriate button.

The next step is to fill out a questionnaire, which you then need to print. The next step is to scan the printed application and several pages of the passport (allowing you to identify the client by last name and with registration). Scanned copies must be attached to the previously completed application, after which it remains only to send it. Additionally, the provider requires sending the original application and a copy of the passport pages mentioned above to the legal address of the company.

How to terminate the contract with Tricolor TV and return the money

The easiest way to terminate the contract with Tricolor TV is to stop using the company's services. Additionally, you can write a statement with a request to terminate the agreement.

You can return the money remaining on your personal account through your personal account or by calling the contact center and informing the consultants about your desire. It will not be possible to return money for previously purchased equipment.

Connecting satellite television is impossible without concluding an agreement with Tricolor TV, since it is the agreement signed by the subscriber that secures the right to receive telecommunication services for him. But for this you need to learn how to properly formalize your own relationship with the provider. In addition, it is important to figure out in advance what a correctly completed document looks like in order to prevent ridiculous errors and inaccuracies.

The possible consequences of misprints or the absence of papers signed by both parties deserve special attention. The operator directly says that he cannot provide own services and guarantee quality service without properly executed documents. At the same time, he requires that all the necessary papers be in his head office, which is extremely difficult to call convenient. In a word, even the most insignificant nuances require detailed study.

Conclusion of an agreement with Tricolor TV

• contact an authorized dealer;
• buy equipment from an authorized dealer (in this case, he will do everything on his own at the time of purchase of the dish, receiver and smart card);
• send a letter to the legal address of the telecommunications company.

It is important to emphasize that filling out the required form via the Internet will not work, since the provider does not recognize virtual agreements. At the same time, registration on the official website, during which you need to provide information from your passport and contact details, remains mandatory, and sending a printed paper agreement is the last part of the connection.

It is important to emphasize that users are required to provide papers with a personal signature within 60 days from the date of initial activation of the television.

Download contract form

The easiest way to print a contract with Tricolor TV is to download the required form from our website using a special link. After that, it remains to fill in all the items in it (being careful and not making mistakes) and send it to the address 197022, St. Petersburg, PO Box 170 of the National Satellite Company.

If you cannot print the agreement, you should carefully consider the papers attached to the equipment. They often include a self-copying template that can be completed and mailed to the address above.

How to fill out a Tricolor TV subscription agreement - sample

The most important part of the Tricolor TV subscription agreement is its header, which contains basic information about its filler. Subscribers will need to write down:

• surname, name and patronymic (in full, abbreviations and initials are not allowed);
• the exact address of registration (coinciding with the information in the passport);
• the exact address of the equipment installation;
• contact phone (home and mobile);
• email;
• series and number of the passport;
• the branch that issued the passport and the date it was received.

In the main part of the form, you will need to re-enter the last name, write down the ID or subscription number and tick the appropriate action (registration or suspension of service).

The final touch will be the date and signature.

How to find out the subscriber agreement number

There are several ways to find out the exact agreement number:

• by looking at the form filled in by the dealer (if the equipment was purchased from official distributors);
• visit the official website and go to your personal account;
• find out the Tricolor TV contract number by last name by visiting the nearest office of the company or dealer from which the equipment was purchased.

In the most difficult situations, you can try to contact company representatives by calling the contact center 88005000123. They will explain what to do and tell you how to recover the loss. But it is worth preparing for the fact that they will need the subscriber's passport data in order to identify his identity and avoid confidential data falling into the hands of strangers.

How to terminate the contract with Tricolor TV and return the money to yourself

The easiest way to terminate the contract is to simply stop paying for services. But, if such an approach turns out to be inconvenient, you should send an application to the provider to terminate the subscription agreement. The cap for it should be taken from the sample described above, and the main part is indicated in free form. Here you should also indicate the exact date of termination and ask to recalculate and return the money, indicating the exact details for receiving them.

It is worth adding that when changing personal data, it is worth sending a new Tricolor TV contract form to the provider.

As a rule, Tricolor TV subscribers use their personal account to check the balance and validity of subscriptions. Only a few people know that this service has several more convenient and useful options.

Check personal account balance

The interface of the personal page is designed in such a way that after authorization in the service, the client immediately goes to the “My Services” page. This is the most informative section of the account.

In its first window, the status of the subscriber's general account is displayed - these are the funds transferred to the operator, which have not yet been used to pay for packages. Nearby is the ID of the receiver to which subscriptions are made, the number of the subscription agreement and valid on this moment tariff plan.

A priori, the balance cannot be negative - the operator does not serve subscribers on credit, but positive - in two cases:

• the transfer was intended to extend the validity of the package, the subscription to which is still valid;
• at the time of payment, the purpose of the payment was not indicated, and the money “fell” into a non-target account.

Important: in your personal account, each subscriber of Tricolor TV can either simply check the status of payment, or dispose of unallocated funds (information below).

How to manage your own account?

On the same page, at the very bottom, is the "Account Management" window. Here it is described in detail exactly where the “free” funds are located and it is possible to transfer them to pay for a particular package.

After you managed to find out the balance of your personal account in your Tricolor TV personal account, it’s a good idea to learn how to manage it. This is done simply:

• select a line with a plus indicator;
• in the "Transfer to" column, click on the arrow and select the desired package in the drop-down list;
• indicate the amount to be transferred;
• click the "Transfer" button.

We advise you to learn about where you can watch new movies for Tricolor subscribers.

Read: how to official portal operator.

Managing user services in a personal account

If you scroll up a little, a list of connected (as well as available for activation) packages and additional ones becomes available. paid services. It indicates (active or inactive at the moment) and other useful information:

• the rest of the days during which it will be valid;
• its expiration date;
• the tariff at which it was connected (extended).

The window is called "Service Management", and this implies not only obtaining information, but also certain functionality. Here, in fact, there is a “necessary” column with the option of self-change tariff plan. Against each of the available packages (their list may differ from those in the picture) there is a window with an arrow. Using the drop-down list, you can select the option of renewal or connection, and then click the "Select" button.

Suspension of Tricolor TV services

The concept of “service management” in most cases implies not only their activation, but also shutdown or suspension. And the subscribers of the company have such an opportunity. They do not need to pay for TV viewing during long absences - if they wish, they can deactivate connected packages (all at the same time) for a period of 1 to 6 months.

Unfortunately, the “Suspension of services” function is not yet provided in the personal account of Tricolor TV. The subscription agreement states that this is done only at the written request of the subscriber. You can do this in two ways:

• write an application on your own and send it along with copies of your passport and to the NSC address by regular mail;
• contact the office of the dealer company (only the passport of a registered user is needed), where to fill out an application form.

Other sections of the Tricolor TV personal account

The “Services” section in the list of tabs in your personal account is followed by a number of others, no less informative and functional.

Internet

Here you can manage the corresponding service, provided that there is connected equipment for accessing the worldwide network and an agreement has been concluded with the operator.

Special offers

The operator informs about special offers available to the subscriber.

Payments

In this section, you can not only learn how to pay for Tricolor TV packages through your personal account, but also activate a pin code or scratch card, as well as make a payment without commission using a bank card. It also stores information about all transactions - the receipt of funds and write-offs in favor of certain services.

Data confirmation

By opening the tab, the recipient of the operator's services can confirm the data about himself and the receiving equipment specified during registration.

Appeals

The section provides access to the history of calls to the operator's technical support, and here you can also find a special form for creating a new request.

Navigation menu

The items in this part of the Tricolor TV personal account, written in small print on a blue background at the top of the page, also have a functional load. With their help, you can:

• apply for a change of registration data;
• read technical messages sent by the operator;
• see answers to frequently asked questions (in particular, how to transfer money from account to account in your Tricolor TV personal account);
• change the initial password and login to other combinations of characters.

Brief summary

Most subscribers satellite operator recognize that it is convenient to use the Tricolor TV personal account in a modern way. It allows you to remotely receive necessary information, extend and connect packages - there is no need to contact dealers or the company's office again.

Tricolor TV is constantly improving the self-service service - improving and simplifying its navigation, adding new functionality. At the same time, you do not need to pay extra for its use, and this cannot but rejoice.