Statuses in Aliexpress are information about the stage at which your order or package is. It is necessary to distinguish between statuses order(waiting for payment, checking payment, processing order) and statuses parcels(the parcel arrived at the sorting point, left the customs, export, import). The order status is assigned to the order by the site itself and information about it can be seen in the order information. The status of the parcel is assigned at the post office and customs and tracked on specialized sites.

We will look at both types of statuses and figure out what they mean.

Aliexpress order statuses

This status is assigned to the order immediately after pressing the Place Order button - until the moment of payment. The time given to the buyer to pay for the order is indicated below in the form of a countdown timer. If the order is not paid within this time, it will automatically close and change to the Closed status.

Your payment is being verified– Aliexpress checks your payment.

Immediately after paying for the order, the payment is sent for verification by the site, and the status of the order changes to Your payment is being verified. Verification of payment usually takes 24 hours, after which it is time for the seller to send the order

– The seller is processing your order

Order status changes to The supplier is processing your order. The time for sending the order is set personally by the seller and is indicated on the product description page. In the order, the time allotted for sending is indicated in the form of a countdown timer. If the order is not shipped within the specified time, Aliexpress will cancel the order. If the seller does not have time to send the order at the specified time, you can extend the processing time by clicking on the " Extend processing time" (Extend order processing time) below the timer. If for some reason you change your mind about placing an order, click " Request order cancellation" (Request to cancel the order), located there. You can read more detailed information about canceling an order in our article “How to cancel an order for Aliexpress”.

The seller has shipped your order - the seller has shipped your order.

The order receives this status after the order is sent and the track number is entered into the system to track it. A new countdown timer appears in the order, indicating how much time is left until the end of the Buyer Protection program on Aliexpress. Button Request to extend Purchase Protection allows you to extend the duration of the Program if, after 40 days, the order has not been delivered. Button Open Dispute allows you to open a dispute (dispute) if the arrived goods are of inadequate quality, or do not arrive at all

Very often, people on the site ask what this or that status of the package means. And if they ask, then you need to understand.

Postal status and order status for Aliexpress are two different things!

This article will talk about about mail statuses , also we have an article . These are different things. Order status is tracked in your . And reflects the parcel information within trading platform Aliexpress. And the status of the parcel is tracked in mail services(Russian Post, China Post, etc.). Do not confuse.

Not all orders can be tracked

Please note that not every package can be tracked while moving from the seller to you. This is only possible if she has a tracked track. But how do you find out before ordering?

In the case of Aliexpress - open, then click on the item Shipping

And after clicking, you will see a menu with information about delivery methods. The last column will display information about the availability of the track (Delivery Information).

If this field indicates Not available, then your order will not have a track when choosing this delivery, the parcel will not be tracked and you will not be able to find out the current postal status of the parcel.

How to track a parcel with Aliexpress

If this is your first time tracking a package and your package from Aliexpress, then read our article. If your parcel is not tracked at all, then read.

Please note that the article describes the most common statuses. In fact, there are many more of them, but other parcel statuses are much less common. And yet, for some private courier companies, especially in China, the same statuses can be indicated by different words. If you have some kind of status that is not described in this article - ask in the comments, we will try to figure it out. Be sure to indicate where you saw this status!

Parcel statuses in the country of departure (for example, in China)

While the parcel is in the country of departure, it can have the following statuses:

• Reception (Collection, Acceptance) - The parcel was handed over to the post office. It should be borne in mind that the parcel does not immediately begin to be tracked by the track number that the seller gave you. It takes some time to process the parcel entering the database. Usually the track begins to be tracked within 10 days.
• Opening (The parcel has arrived at the transit point) . Usually, next to this status, the postal code of the transit point is also written. There can be many such statuses. And the order is not always correct. Probably the operators of transit points do not fill in the data immediately. Therefore, one should not be surprised at the status of Opening after the Export.
• Arrival at MMPO (Dispatching, Processing) . In this status, the package is being prepared for export and shipment to the country of destination. For some transport companies in China, this is the last status that is tracked.
• Export (Departure from outward office of exchange, Total Export) - means that the parcel has passed all the necessary procedures and sent to the country of destination.

After the last status, it may take quite a long time until the parcel starts to be tracked in the country of destination. If the parcel was sent without an international track, then it may stop being tracked at all.

Parcel statuses in the country of destination (for example, the Russian Federation)

• Import (import) - the parcel has arrived in the country of destination. It is processed for transfer to customs.
• Reception at customs – transfer to customs for clearance.
• Customs clearance. Customs Release - the parcel went through everything necessary customs clearance and is preparing for release with MMPO
• Left the place of international exchange MMPO - the parcel left customs and was handed over to the post office for further dispatch.
• left sorting center - the parcel is sorted and sent to its destination.
• Came to the place of delivery - the parcel arrived at the post office. In principle, you can already get it. Or wait for notification.
• Delivery to the addressee (Product Delivered) - the package has ALREADY been delivered to the recipient.

Please note that in the parcel tracking interface at the Russian Post, on import, the addressee's index is indicated. Sometimes, in case of an error or a fake track, it can be seen that the package is coming not to your post office. If the package has changed several statuses, and the index is still not correct, then you should start worrying.

Unpleasant package statuses

The package statuses described above are pretty standard. They mean that the package is on its way. Sometimes the package can get stuck on statuses, sometimes skip some, but, in most cases, everything is fine. However, there are statuses that clearly indicate problems:

• Return. Other circumstances - means that something is wrong with your package. And it is returned to the sender. What is wrong needs to be clarified. Best to start with hotline mail of Russia 8-800-2005-888. After finding out the reasons and finding the guilty, you can think about what to do next.
• Return. return customs - similar to the previous paragraph. Usually means that the address is not legible.
• Unsuccessful attempt of delivery - usually accompanied by a clarification about the reasons for the failure. Inaccurate address, Incomplete address, Recipient dropped out, etc. In this situation, the main thing is to have time to run to the post office until the parcel storage time has expired - this is 30 days. Also check if the parcel arrived at the post office at all. Well, sometimes in the mail such statuses are put in general from a lantern. But it's worth it to control.
• Return. Shelf life expired - obviously, you forgot to receive the package on time and returned it.
• Sending Sending - the parcel arrived at the wrong post office and was redirected. That is, the parcel goes further. That is, this is not a problem, but you need to control the situation.

What do the letters at the end of the status mean (PEK, CAN, etc.)

These letters are often visible when tracking the status of a parcel to China Air Post. They mean the IATA designations of the airports in which the parcel was registered. Their designations can be seen on any service for purchasing air tickets (SkyScanner for example;)).

What does NULL status mean (NULL, PEK)

This status is visible when tracking the status of a parcel in China Post. These are just China Post internal statuses that they didn't translate into English. Therefore, where there should be a translation, it is not there, but NULL instead. If you still can’t bear to find out what kind of status it is, switch to the Chinese version of the service, copy the status in hieroglyphs and translate it with Google translator. True, this method does not always work. Sometimes in the Chinese version, some statuses simply do not exist.

NULL, PEK means that the parcel was at the Beijing airport. What she did there can be found in the Chinese version of China Air Post.

What does item arrived at OE in tne destination country mean

OE - office of exchange - MMPO, Place of International Postal Exchange. This is a normal status, which means that the package has arrived at customs and is undergoing customs clearance.

The track (package status) has stopped changing, the package is not tracked

Very often, restless buyers begin to worry when the status of a package suddenly stops changing. This often happens after export. It seems that quite recently a parcel was moving briskly across China, changing statuses almost every day, and suddenly, after some Export of international mail, Arrived to destination country and the like, the package stops moving ..

If you recognize your situation, then we analyzed this situation in detail in the article. In short, there are two options:

• If your track is international and is successfully tracked on the official website of your state mail(Russian Post, UkrPoshta, Belpochta) and from the moment latest update status has passed more than 2-3 weeks, then well - your fears are not without foundation.
• If your track has never been tracked on the mail site. The status of the parcel you filmed in personal account Aliexpress or some specialized site for checking the track, or the track format in general is clearly different from the international one (the correct international one is something like this RR123456789CN). Then such a track often changes during export if the parcel is transferred to your state post office. That is, in your country, such a package travels under a different track (which you do not know, and, as a rule, you cannot find out). Well, the old track remains in the latest status. That is, there is nothing to worry about at all. This situation is the norm.

But be that as it may. Whether your package is tracked with Aliexpress or not, the main thing you should do is control the protection period and extend it if necessary or open a dispute.

Checking the seller on Aliexpress

Most problems with orders for Aliexpress can be avoided by carefully choosing a seller on Aliexpress BEFORE buying. There is nothing complicated in this and you can figure it out. But if time is precious and there is no time to understand, then use our service.

Finally

I have repeatedly written a personal opinion that when ordering goods from China, you need to be patient. No need to worry if the package does not change its status for three days, a week, two. This is a common occurrence. And on holidays, which are quite a few in China, everything stops in general. When ordering goods on Aliexpress, your parcels are protected. It is much more important for a successful purchase to spend more time choosing a lot and then control only the expiration date of protection. Than 20 times a day to monitor the movement of the parcel.

And use services and programs to control the movement of parcels. There aren't many different ones now.

P.S. from February 2018:

In the comments, you often ask what this or that status of the package means. Most often, the ambiguity of the meaning of the status is associated with a crooked translation of the status issued by the Chinese carrier. Often the current status depends on the previous movement of the parcel and it is possible to understand what your non-standard status means now only by understanding how the parcel moved earlier. Therefore, if you want to ask something about your package:

Write the track number of your parcel.

And we will ignore or delete comments like “What does the status of XXX mean?” Forgive me, but I'm tired of copy-pasting "Write a track, we'll see" into the void.

Cainiao is a popular Chinese logistics company that is part of the Alibaba Group. Previously, the organization was engaged in postal transportation within the country, but now it is the leader in economy class shipments to any corner of the world. Cainiao is a method of delivering practically untraceable postal items, with an exception - to the border of China or to the customs of Yekaterinburg, where a new number unknown to anyone is assigned. The basic delivery time is 30-70 days. Parcels sometimes arrive at mailbox. When you see the name in Aliexpress transport company AliExpress Saver Shipping or Aliexpress Standard Shipping then tracking is through Cainiao service. They can also notify you of receipt by phone from the local post office.

The advantage of this parcel supplier is obvious - the low cost of sending, which allows us to receive goods ordered in online stores with free shipping. The disadvantages are the uncertainty of their location and the low speed of forwarding. Don't forget to track warranty periods protect the goods and open a dispute in time if you did not wait for a small package in the allotted time. Take advantage of our free automatic tracking service for any domestic and international postal parcels and correspondence.

Tracking global.cainiao.com in English

We have translated all possible package statuses when tracking on global.cainiao.com so that you can find out where your package is and what's wrong with it.

With the Parcels app, in a few seconds you can find out the exact location of your parcel or postal item delivered by Cainiao.