• a large list of countries with the provision of numbers (including in the code 800 );
• toll-free numbers with extension dialing, if you do not want to connect your phone number for incoming calls;
• free calls between all Zadarma subscribers using a six-digit number;
• free full-featured virtual cloud PBX for 50 subscribers;
• free widgets to the site for calls from the browser or callback;

And that's not all. Yes, the service is hardly suitable for large companies, there are special and by no means cheap solutions for them. And for small companies, Zadarma is an excellent solution for organizing telephone communication. Now let's talk about all this in order.

Virtual SIP numbers and calls

One of Zadarma's main products is virtual numbers. You can choose one or more numbers from 70 countries around the world. After activating the number, the client receives a login and password for connecting via SIP and can use it using any device or software for working with telephony via SIP, including a virtual or hardware IP PBX. In addition, it is possible to forward all incoming calls to another number or to the IP address of your PBX. For most countries of the world, numbers are provided without a connection fee, but with a subscription fee.

Also you can buy number with code 800 for almost all countries in which it is possible to buy a regular number.

In addition, any Zadarma client can be called using the general dial-up number + the internal six-digit phone number corresponding to the SIP account. This service is available in 25 countries around the world.

Now about the cost of the calls themselves. I took one of the European VoIP operators Freecall for comparison, although of course it is better to compare identical products, and Freecall does not even have city numbers, not to mention a virtual PBX. And even despite this, Zadarma wins in the cost of calls.

$0 - a package of free minutes in a certain tariff plan.

Cloud PBX

Virtual cloud PBX from Zadarma is completely free, there is a small limit on the balance of money on the balance and on the number of internal numbers. All calls between virtual PBX subscribers are free and unlimited in number and duration.

First you need to link your SIP account to the PBX, to which several phone numbers. In addition, the virtual PBX has a very interesting feature - external line binding via SIP, it is called “Extra external line”. In this case, your PBX can act as a server or SIP client. The service is free for limited use, but it is possible to expand its capabilities for an additional fee.

In a virtual PBX, you can create up to 50 internal numbers. For each of them, it is possible to change the display name (Caller ID), set up Caller ID for calls to the outside world, set up call recording, forwarding and select the codecs used.

Incoming call settings offers you to select a voice greeting, waiting melody, business hours and behavior of the PBX during non-working hours, as well as set up a script for incoming calls. In general, the usual functionality of a virtual PBX. Here you can set up a small call center simply by adding internal numbers of call center employees to the “Start” scenario.

In the settings for outgoing calls, you can allow or deny access to the outside world for internal numbers, set exit codes for the country and abroad, and also define Caller ID depending on the city or country where the call is made.

And finally, the conference. One conference can be created free of charge within tariff plan.

For all calls of Zadarma virtual PBX subscribers, you can view statistics, as well as export it to csv file or contact the API to get this file.

Widgets for calling from the site

Zadarma offers its clients two widgets for placement on the site for free: call back widget and call me widget for a free call directly from the browser. This may be of interest to online stores, support services, etc.

Callback request widget is a round button with the image handset, when clicked, a form for entering the client's phone number opens.

Zadarma provides quite a lot of settings for this widget. On the “Basic settings” tab, it is possible to set the widget’s working time, outside of which the site visitor will be notified about this and he will be asked to call at the time he has chosen. In addition, you can create an event for Google Analytics to track widget usage statistics.

In the criteria settings, you can specify to the system after which user actions the widget will appear.

You can customize the color of the button, its position relative to the edges of the page, as well as the text and title of the widget.

The company began its existence in 2006 in Bulgaria, in the same year an office was opened in Ukraine. Then Zadarma provided dial-up Internet services. Together with the opening of an office in Russia in 2009, the company changed the direction of its activities. Priority was taken to Internet telephony. Cloud PBX was launched in 2012. The principle of the company's work is very capaciously and succinctly reflected in its name, many services are really provided free of charge, customers are offered to pay mainly for communication.

At the moment, Zadarma telephony is represented in many countries of Eastern and Western Europe, as well as in Russia.

Tariff features

Virtual PBX Zadarma is provided as one of the services. It's shareware. Subject to regular replenishment of the account (at least once every 3 months for any amount, or from 1800 rubles once every six months, or from 3600 rubles once a year), otherwise a fixed payment is charged - 180 rubles. per month (if no replenishment was made).

A subscriber (legal or natural person) can be connected to one of following tariffs connections:

• Economy. Assumes own grid on minute by minute billing of calls in different directions, as well as the use of routes with high quality of communication. There are no subscription fee and package of included minutes.
• Standard. It's already per second billing and starter pack from 100 minutes to landlines in 7 countries (including Russia, after 30 days unused minutes expire and are no longer provided). Subscription fee - no
• Free. Together with minute by minute By charging you get a starter package of 30 and 400 minutes for landline phones in 40 countries (the first package is provided for 1 month immediately, the second of 400 minutes is given for 2 months, but only after replenishing the account). There is no subscription fee. There are restrictions on using the service with free minutes - no more than 24 unique numbers per day, at the same time no more than 1 connection.
• Unlimited. For 790 rubles per month you get 2000 minutes for calls to landlines in 80 countries and 500 minutes to mobiles in Russia. There are the same restrictions as in the "Free" tariff. Billing - per second.
• Corporation. The tariff was created specifically for the needs of small businesses and therefore it does not contain the restrictions described above. Up to 20 simultaneous connections are allowed. At per second billing for 3200 rubles. per month you get a total of 5000 minutes for outgoing calls (1500 minutes for Cell phones in Russia and 6 other countries, 2000 minutes for landlines to Russia and 6 more countries, as well as 1500 minutes for outgoing calls to other 40 countries). On a separate request, the volume of all calls can be doubled (payment will also increase).

Regardless of the tariff, communication between Zadarma subscribers is always free.

Customers with significant communication costs may be offered individual tariffs.

Terms of Service

Zadarma telephony is available to both individuals and legal entities.

Immediately after registration, the service credits 20 rubles to the personal account balance, which can only be used to pay for Zadarma services.

With individuals, the contract is concluded in the format of an offer (although legal entities are also mentioned in it). The conditions are accepted at the time of registration in the service. At the same time, to connect individual services, for example, for a virtual number, client identification is required. For individuals a special solution has been introduced that operates on the basis of data received from the ESIA system (Gosuslugi portal, the user must have a confirmed registration there).

Legal entities sign a classic paper contract and exchange copies by mail (meaning Russian Post). All other documents (reconciliation acts, invoices) are also sent by mail.

Minimum payment to the account upon account activation legal entity- 1800 r.

Multi-level technical support is available around the clock through all means of communication (chat, phone, online application).

Integration

At the moment Zadarma telephony for business can exchange data with the following CRMs:

For everyone else, API integration is provided (there are ready-made classes for PHP languages and Python).

8-800 and other multichannel numbers

Like most other telecom operators, the vast majority of Zadarma virtual numbers have a monthly fee and a fixed connection fee.

However, for federal numbers 8-800 an exception is made - subscription fee missing. It has been replaced by a minimum monthly payment that is used to pay for incoming calls.

Another popular direction of calls - Moscow numbers 495, are also provided free of charge (the offer is valid for the volume of incoming calls from 700 minutes per month, otherwise 290 rubles will be charged if the volume of calls does not exceed 400 minutes, and 160 rubles for the range 400 -700 minutes per month).

If the subscription fee for 495 numbers does not suit you, you can choose a number from the 499 pool, then the monthly payment will be fixed - 120 rubles. per month. Activation of a virtual number in both cases - 0 rub.

The subscription fee includes support for 10 simultaneous connections.

You can choose and beautiful rooms. For example, a phone from the Silver category in the 8-800 pool will cost 1600 rubles. (for connection, the subscription fee for all numbers from the pool is the same). And "Platinum" in Moscow - 4800 rubles. for connection and 900 r. Monthly payment.

Other features

The functionality of the Zadarma PBX almost fully implements the capabilities of a mini PBX for the office:

• multichannel numbers with the possibility of intercepting and redirecting a call;
• call queue;
• recording and storage of conversations (the service is free for 3 numbers, each subsequent one - 40 rubles per month, data is stored for 180 days, the volume of a free cloud disk is 200 MB, it can be sent to e-mail);
• voice menu (IVR);
• black list;
• connection of equipment for IP-telephony (SIP-phones);
• voicemail and fax;
• auto attendant (redirect by incoming number);
• call statistics;
• sending notifications about missed calls to messengers;
• CallBack- and Callme-widgets (provided free of charge);
• sending and receiving SMS (separate service with its own billing);
• applications for the most popular platforms (Windows, iOS, Android).

Stock

Provider offers affiliate program, according to which partners can receive from 10% from all deposits of invited participants (withdrawal of funds using electronic means for amounts from 2500 rubles, cooperation in the format of providing referral links or a dealer account). The larger the customer base, the higher the percentage can be.

Permanent promotions include accrual of 20 rubles. to the subscriber's account after his registration. You can spend them only on communication.

Significant discounts are periodically offered for certain services (for example, for registration of numbers from priority destinations, etc.).

Website Widget

promo video

IP telephony is a service that combines the possibilities of telephone communication and the Internet. This technology applicable in cases where:

• It is necessary to contact the contractor or customer located anywhere on Earth;
• The required person or family is abroad, and it is important to find an economical way of talking;
• International or long distance calls are a significant part of the cost of doing business and there is a desire to reduce this.

We start the review of the zadarma ip-telephony service with services and functionality:

1. Calls

Calls from a computer
It is comfortable to make calls without looking up from the activities at the computer and without holding the device inconveniently. Using IP-telephony and a PC, it is possible to call a subscriber anywhere in the world on a cellular or office / home phone. The person "on the other end of the connection" may not know that the conversation is taking place using a computer.

Two ways to call from PC:

• dialing from the site, which helps to instantly make communication operations;
• installation of a program on a computer (in private use it is especially convenient).

Calls from a tablet or smartphone.
Using IP-telephony through these gadgets is possible if you have high-quality Internet.

1. PBX and IP phone

To use Zadarma's functionality, conventional VoIP equipment (with SIP protocol) is sufficient: an IP device that looks like a regular or IP gateway with connection ports standard phones, or pass office automatic telephone exchange.

SIP devices operate exclusively from the network. They make it easy to communicate at budget rates with the right city planets.

1. Back call

In the absence of a network, outgoing calls are made using the CallBack service.

1. Phone numbers

Forwarding makes it possible to receive calls in the absence of the Internet.

1. Virtual PBX

A telephone exchange created for the office based on the latest relevant technologies. It is hosted on servers. No need to spend money on special equipment for cloud PBX and add telephone lines and wiring to the office space. The virtual station operates from the network and simply creates an office and work area anywhere.

1. Widgets for websites

callback widget

By enabling the free CallBack widget from Zadarma on the page, the process of turning visitors of your own site into leads starts.

Call me widget

All guests with speakers and a communicator (for example, a microphone) without additional Efforts with one click are contacted by representatives of the site on which this option is installed. Moreover, the conversation is free for both visitors and the company.

1. SMS from Zadarma:

Contacts via SMS to any cell numbers carried out at the lowest possible rates. Receive messages from a dozen countries. The system allows you to send SMS from the site, PC or cell.

Application. How to use in life, work, business or project

All you need to do is register to use the service! It is very easy to work.

AT personal account system (available after registration) contains all instructions for use. It is possible to call through the Zadarma website or use your own equipment. To test the system and the quality of communication after registration, the client receives 20 rubles. to a personal account.

What is the redirect for?

When on a direct number or another is on this service, his incoming calls are sent to a specially designated phone number.

For example, a person in Chelyabinsk, from the means of communication has a mobile phone, but it is necessary to talk with customers / partners from the capital and Beijing. A competent solution is by connecting forwarding to a mobile Chelyabinsk. Then, people call local callers and calls come to the specified cell.

Using Zadarma virtual PBX gives you:

• free telephonization of the office in a couple of minutes;
• general telephony for offices located anywhere;
• budget call center (receiving calls)
• multichannel number in any city of the planet;
• forwarding within the office or outside the office (to a cell phone);
• free callback widget;
• integration of virtual PBX with Bitrix24, Planfix and API interface for other systems;
• access to the use of physical individuals and companies.

CallBack widget:

– increases page conversion;
- increases the number of sales;
- helps visitors understand the features of the product;
– reduces the percentage of exits from the site.

By connecting the widget, the customer has:

• a convenient way to communicate with visitors to your own Internet pages;
• increase in conversion due to the increase in the number of contacts from the pages;
• those. support available around the clock;
• the simplest and fastest communication tool that does not require a page transition.

Request a call back via WAP

To save traffic, you can get a direct link on the site to call the callback and save it in your phone bookmarks. Because there is no outgoing connection, the call becomes completely FREE.

Overview of zadarma IP-telephony service based on customer reviews

After connecting the vehicle, the “PBX Settings Wizard” starts working in your personal account, which helps you easily configure the system functions.

Zadarma pluses:

• the cost is quite favorable;
• good communication (high quality of communication at any chosen tariff!);
• those. 24/7 support, unlike the service. This helps to quickly resolve emerging issues and activate options of interest;
• security and confidentiality of communication;
• free calls within the network, and to more than a hundred countries and major cities of the Russian Federation - the Zadarma widget is free, only calls to the client are paid for at the most budgetary prices;
• free access to a personal number from anywhere.

Also big number those. IP telephony capabilities (SIP trunk support, CallBack, CallerID transmission, etc. are noted by system users).

Service cons

After getting acquainted with Zadarmai and analyzing reviews, it is noted that it is somewhat difficult to connect about 25-35 numbers to one passport. Several customers will be required, and the verification time will be extended accordingly. An impressive number of numbers are recommended to be issued to individual entrepreneurs or LLCs.

Slow and unfriendly support.

Some are not satisfied with the confusing setup instructions and the “wretched interface” - the outdated look of the site and personal account.

The undeniable advantages of IP-telephony from Zadarma include: free calls and per-second billing for paid calls, unlimited tariffs. In addition, users may have a fixed number, which will be determined by the subscriber when calling.

Zadarma- one of the leaders in the IP-telephony market. The service is primarily designed for making calls and related this species communication Additional services. If Skype or Viber are oriented towards messaging and chats, then Zadarma is first of all voice communication. In addition to the landline phone number that the user can get, other purely “telephone” functions are also available: cloud PBX, voice menu, fax, answering machine, standby mode, and much, much more. In addition, you can use the service directly from the site. As you can see, there are enough differences from competitors, and they are fundamental. In my opinion, the audience of services will be different.

The Zadarma app exists for both iOS and Android. We'll talk about the iPhone version. To start using it, you need to go through a simple registration procedure on the service website. After that, your data (SIP and password) can be entered in the application.

The interface is quite simple: everything you need for communication is collected here. The main tab is represented by the dialer. You can call a mobile or landline phone number anywhere in the world. You can also call another Zadarma user using his personal SIP. In this case, video communication will be available to you, and not just voice transmission. During a call, sometimes available useful feature records. If you missed something in the conversation, you can always go back and listen to the entire dialogue again.

Other tabs housed the standard recent calls and contacts, although they are also available when dialing a number. Messages deserve special mention. By analogy with calls, you can send a message to the recipient on any mobile number in any country. Please note that Zadarma is not a messenger, but rather provides the ability to send short text messages forgotten in our time.

The last tab is dedicated to the application settings. Notice how much is offered audio and video settings. It is possible to achieve acceptable voice quality for any network quality. Sometimes this is critical.

By itself, the Zadarma service allows much more than you expect from it at first. For example, cloud PBX. This solution will allow in a matter of minutes to create a single telephone network for your office, whose employees may be at the same time in different cities or even countries. Another interesting feature offered by the service is virtual number . The user can choose a fixed landline number in one of 70 countries of the world, including Russia, the USA, Great Britain and many other countries.

Doubts in the advantages of Zadarma it just doesn't stay. The service offers free features for which competitors will not fail to charge you a large bill or not be able to provide at all. In general, you will have to pay only for communication and messages, and at very favorable rates for IP telephony. Paid services for the most part are unique, and the decision to connect them depends solely on user needs. The Zadarma service application is quite convenient and, most importantly, easy to use. The only drawbacks are the lack of optimization for the iPhone 6 and iPhone 6 Plus, as well as the insufficiently transparent registration and authorization process.

Stay connected in modern world- an absolute necessity. With the help of Zadarma, you can easily and profitably call anywhere in the world, organize communication in offices using cloud PBX, as well as get a virtual number that will allow you to stay in touch wherever you have Internet access. If “communication” is a significant expense for you, then Zadarma will help you save money and get through to those who do not use Viber, Skype and other similar programs.

Excellent telephony at reasonable prices

Boris Lyadischev

When competitors announced an amount of 6k monthly for integration with RetailCRM, we first argued for a long time, and then we realized that we were overpaying all the time without knowing why. Adequate telephony for free, with great functionality (at least we have enough of absolutely everything) plus free integration with all CRMs, even a call recording is sent to the mail for free and we don’t pay for anything. Thank you service.

The service surprised me

Vladimir Martynov

I have read a lot on the Internet. But this is the first time I meet such a difference between reviews and reality. And my age is solid. Retirement soon. I have only been working with Zadarma for a few hours, but still I got enough impressions for a review: 1) They write that they need to take a picture with a passport and that they find fault with the quality of the photo - There was nothing like that. I just indicated a cell phone, passed the check that this cell phone was "in my hands", paid with a used card and that's it. No more gestures 2) In the morning I involuntarily checked the quality of communication with Latvia - good (I was going to check the quality of communication with Estonia, not Latvia, but it just happened). However, there are no complaints about the quality of communication in the reviews. 3) Support works super-fast. I communicate with RUWEB - I constantly buy hosting from them and sometimes I have questions for them. They have excellent tech support. But still the reaction time is noticeably more than 1 minute. 4) And finally, in my case, the cost of all these services is close to zero!! - with their help I get on my cell phone in Tallinn and from Estonia they can call me on it. I have not analyzed other options for their services and will not respond. 5) Some said that Zadarma did not return the money to them. They IMMEDIATELY returned it to me, and I did not ask them about it.

Good PBX with excellent functionality

Masha Marozava

We have been using PBXs for more than a year in a travel agency with three branches in different cities, plus a bundle with Bitrix 24. The quality has never failed, the functionality is sufficient, plus a huge selection of numbers, up to UFA golden numbers (which we use). The only thing that may be missing is a multi-level voice menu to switch not just with the numbers 1,2,3, but also continue to lead customers, dividing one number into branches and then into employees.

BE CAREFUL!!!

BE CAREFUL WHEN WORKING WITH ZADARMA!!! BLOCK THE ACCOUNT AND PREVIOUSLY PAID SERVICES WITHOUT EXPLANATION OF REASONS!!! I have been using the services of IP Telecom Bulgaria LTD (project zadarma.com), in total, since 2010 to receive calls from relatives from Ukraine. Moreover, I brought at least 6 clients to the company, who still use their services. On 10/31/16, I registered an account 565223 to work in Ukraine and Russia. I provided my passport details and registered phone numbers. No illegal activity was carried out on these phones, however, on December 23, 2018, my account was blocked without explanation and since then I cannot use the previously paid services: 1. I cannot call the purchased numbers; 2. I can't call from my account - because I can't top up my account; 3. One of these days one of my numbers will be removed from the list - I cannot renew it. Communication with the support service for 5 days did not bring any results. Be careful with this organization!!!