…Do you want to return something? No problem, for the goods you send back, you will be issued a refund. If you would like this item in a different color or size, you will need to place a new order. We need to know which order your returned items belong to, so be sure to fill out and include a return form with your package.

To return anything for free via Boxberry, follow these steps:

. When you go to the site, follow the instructions on the screen.

. You will need your return form to fill in the required information about returns.

. Also enter the cost of the returned goods.

. Once you have processed your return via Boxberry, you will be sent a confirmation email that will also include your return label and tracking number.

. You can either print the return label yourself and stick it on the parcel, or take it to the branch Boxberryalong with a tracking number where the label will be printed for you.

. Remember to bring your passport to verify your identity.

. After you take the parcel to the branch of your choice BoxberryYou can follow her progress on the site. https:// asos. intelligent returns. net/ main/ landingwith your tracking number.

. The return label is valid for one package only. Boxberrywill not be able to accept additional packages without additional labels.

If you still wish to return your package by another method, please use the return address below. In this case, you will have to pay the return shipping cost yourself. Return address:

ASOS
BARLBY ROAD
SELBY
YO8 5BL
UK

Return shipping to our warehouse may take up to 21 business days. As soon as we receive your package, we will refund the funds to the original payment method and notify you by e-mail.

It may take up to 10 business days for funds to appear in your account, depending on your bank or card issuer. If you have returned multiple orders, it may take up to 24 additional hours for the return to be processed.

You try very hard to accept all returns and they do not have to be in the original packaging. In the unlikely event that an item is returned in a defective condition, we may need to return it to you.

You placed an order through ASOS Marketplace? In this case, please contact the seller directly to obtain return address and return instructions.

Disclaimer: Our website contains links to websites owned by third parties; they are presented solely for your convenience. ASOSdoes not control these sites and is not responsible for their content or access to them.

Shopping in online stores can be called shopping of a new generation. Many trading platforms offer, without leaving their native walls or office cabinet, and sometimes right on the road, to buy new clothes for the wardrobe, household appliances, gadgets and other goods. And if earlier, at the time of the formation and development of such a business, it was still dangerous to order something, now it is difficult to imagine life without it. But sometimes purchases even from trusted stores like the Asos international site have to be returned - the wrong size came or the style didn’t fit, and it happens that a defect was found on the product. In this case, it is possible to return the item received and receive a full refund of its value.

What items are eligible for return

The Asos online store provides returns for almost any category of products presented in the catalog. And it doesn’t matter the reason why the buyer decided to return the purchased item - according to the legislation of the Russian Federation and the policy of the trading platform, this may be a requirement for the exchange of defective clothes or accessories, as well as the rejection of the ones you don’t like. Since the client, before making a payment for the order, cannot either try it on or see it with his own eyes, the seller treats the return with understanding, but sets some rules for this.

Thus, it will not be possible to return goods that are general directory marked with a plus sign (+). There are few of them and, in particular, underwear products that cannot be returned to ordinary stores belong to such categories. This is determined by the relevant list established in addition to the consumer protection law.

Asos return policy

To return goods from Asos, you will need to keep the tags that were attached to the purchase. They should not just be attached to the parcel, but in their original form attached to the product. If you have torn the packaging so that it is not possible to restore it, this is not so significant, because the most important thing is not to have time to cut off the tags, but they are attached to absolutely every product, and subsequently representatives of the trading platform will identify their product by them.

The online store allows 28 working days for the buyer to send back the purchased product. The first day is considered the next after receipt, which must be confirmed on the site. After this period, it will no longer be possible to exchange the purchase for a similar item of a different color or size, or to make claims about a poor-quality package.

The policy of the online store implies the exchange of the item returned back only in one case - if it came to the buyer defective, and he wants to receive the same, but of high quality. In other situations, the exchange or return must be discussed with the support service, but, most likely, the representatives of the site will agree to pay the full cost of the goods.

The following circumstance should also be taken into account. The Asos store often holds discounts and promotions, which can then affect the amount of returned funds. So, if several items were purchased, the total cost of which implies a discount, then when one of the items is returned, it will already go at its full price. And at the same time, as stated in the return rules, the entire amount of the discount will be deducted from this figure, and as a result, the amount of the long-awaited monetary compensation may turn out to be much less than expected.

Since the main office of the marketplace is in the UK, when returning through the post office, the buyer will have to pay a considerable shipping cost. The exact amount will depend on the size and weight of the package or box. If an item is returned that did not fit for subjective, personal reasons, then the cost of postage falls on the shoulders of the buyer. In the event of a forced rejection of the product due to its poor quality or marriage, Asos promises to reimburse not only its cost, but also the cost of shipping - for this, feedback you will need to send a photo of the check, its scanned or electronic version.

Today, there are two ways to return the goods received from the Asos online store. The first is postage, which is regarded as a regular postal item to the recipient in another state, but with some differences in the form of special declarations. And the second - through boxberry, which are specialized points for returning goods back to online stores. Such offices throughout Russian Federation more than a thousand, and they all work daily, seven days a week, and you will need to find out about holidays in each case.

The first step before you directly send the wrong or defective little thing, you will need to contact the support service and notify them of your intentions. The buyer should indicate the reason for the return, and if necessary, attach a photograph of the product, which shows the existing defect. Next, wait for a reaction from the representatives of Asos, in which they agree to reimburse the cost of the goods and their shipment (the latter, as mentioned above, only if there is a marriage).

While waiting for a response, it will not be superfluous to familiarize yourself with the return policy in detail, since they may change over time due to a change in the policy of the online store. It also defines the conditions for the delivery of each category of goods.

After the answer is received, you need to fill out a return form. Asos puts such a form in each box with the parcel, but in case of loss or damage, it can be easily downloaded on the official website of the online store and filled out electronically or manually.

Now it remains only to pack the purchase and go to the post office. Once again, you should check the safety of all store tags, without which the administration may refuse to return. All parcels there are very carefully checked by a special commission, which determines not only whether the goods belong to their store, but also as a result of which a marriage appeared, and, accordingly, whether the buyer's requirements are subject to satisfaction.

In any city, it is preferable to contact the central post office. There is more likely to find competent employees who may have already encountered similar situations. They will provide the necessary forms to fill out and advise on how best to send the package. As the experience of other buyers testifies, the most successful option is a ground parcel, which has its own track number and will not be lost either on the territory of Russia or abroad. To send it, you will need to fill out a form on the package itself, indicating English language personal data and information about the addressee, as well as two copies of customs declarations. These declarations can also be found on the website of the Russian Post under the number CN 23, they are designed specifically for returning purchases to foreign online stores.

Declarations are made as follows:

• First, indicate the addressee to whom the parcel will be delivered, and the addressee who sends it. This is done only in English.
• In the fields below, you must enter information about the parcel - what exactly is being sent, in what quantity and at what total cost.
• The tenth column only requires a tick or a cross next to the option "Return of goods" or "Exchange".
• At the very end, you have to sign and date the declaration.

In order not to make a mistake with the address, you should rewrite it from the return form of the trading platform - it is indicated there in English, and the buyer only needs to carefully transfer it to both copies of the declaration and to the form that will be attached to the parcel package. In addition, on the parcel it is necessary to indicate in Russian the country of the recipient - Great Britain.

This completes the sequence of actions for those who simply did not like the purchase. To the same consumers who have encountered a marriage, for reimbursement postage I have to send receipts to the store. To do this, you need to take a high-quality photo, which clearly shows what the payment was made for and the final cost, or scan it. Usually, representatives respond very quickly and promise to send a money transfer the next day. True, it can take up to 10 days to reach the bank account of a Russian citizen.

Then you just have to wait and track your parcel. As soon as it is received, a notification will be sent to your personal account on the site. And soon another message - that the store sent the money to be refunded, or a replacement item, if the buyer had specified this option. The money will go to bank card in a few days.

Return of online purchases through boxberry

You can return the purchased thing completely free of charge - such a service is provided by return points for boxberry goods purchased online.

The return process in this case will take place on the corresponding page of the Asos website. You need to log in and go to the tab that offers to refuse the received purchase. There will be instructions to follow.

First of all, fill out the return form - your data, as in the case of the postal declaration, must be entered in English. However, it is advisable to immediately fill in personal information in Latin during registration, because this is what the store requires for sending out orders. And to return, just copy the required fields.

Also, the form will need to indicate the things to be sent - information about them (description, number and cost) can be copied from the letter that came to email after order payment. This is a kind of invoice, which it is desirable to keep not only until the parcel is received from the store, but also until it is fully checked. Only when the buyer is convinced that the product meets his wishes and has no flaws, he can delete the letter.

As the next step, Asos offers to choose which of the boxberry points closest to the client's location will be convenient for him to deliver the returned order. The selected office must be ticked, as well as confirm the desire to send the parcel for free. Here again, you will have to duplicate the return form, but in Russian letters, including the name of the trading platform. After sending the request, you will receive a message that will indicate personal number parcels, it must be kept.

With this number and a scan of your passport, you will have to contact the point of acceptance of online purchases. When returning, the thing should be packed in a plastic bag, not a box - you can buy it at the post office, which will be cheaper, or give the order to the boxberry staff so that they pack it for an additional fee.

There will be no declarations to fill out, since the office workers themselves will download and print everything from the submitted request. And with subsequent requests to return purchases to Asos, everything will go even faster, since the buyer's data will be stored in their database.

After that, again, you need to wait. Usually the process of sending and receiving takes about two weeks, after which the store received a notification that he received the package and sent money or a replacement item. Money will be credited in the same way that the order was paid - to a virtual wallet in the most short time or to a bank account within another 10 days.

One of the largest multi-brand online stores worldwide is ASOS. This store sells cosmetics, clothes, shoes and accessories from the UK. But, as it happens with every online store, the purchase may not fit in size, or will not fit at all in appearance.

Many people ask the question: how, in this case, is the product returned from the specified store? Will there be a fee for returning items back to the supplier?

One of the features of shopping through an online store is that the buyer cannot try on, for example, clothes and see if the purchase really suits him.

The legislator provided in this case the rights of the buyer, as a consumer, where, according to the Rules of Trade, any purchase made remotely can be returned within seven days.

It's important to know! This period begins to run from the moment the goods are received from the store. The receipt will be considered a signature on the documents of the parcel or in the papers sent by the courier service .

The ASOS store is no exception in this case, and the obligation to refund the funds on the return of purchases also applies if the buyer turned to the online store.

However, the policy of the Internet company allows you to return the product within 28 days from the date of purchase.

The requirements for returning products are as follows:

1. Sent in the form in which it arrived to the buyer.
2. Labels on it should not be cut.

Please be aware that products returned to the UK are carefully inspected upon arrival.

In addition, the store does not return products with a "+" sign. When making purchases, be careful that the product you purchase does not have such a mark. Otherwise, you will not receive a refund from the purchase.

The company is loyal to the packaging of goods. If the packaging is damaged, they turn a blind eye to this, and the money is returned to the purchaser of the item that they did not like.

Purchase return options

There are currently only two options for international returns to the ASOS online store:

• by mail;
• by making a free transfer through Boxberry.

Delivery of goods by mail

The advantage of this option is that there is a post office in each locality, and those who like to make purchases on the specified site can safely return them by contacting their post office.

For postal items it is necessary to understand the order of actions of the purchaser of a thing in an online store.

The procedure is as follows:

• Training.

So, let's imagine that the citizen did not like the product or it is of poor quality. First of all, you need to read the return policy of the specified online store on the ASOS website.

For example, if a product is of poor quality, a fee is deducted from its cost, which can cost a pretty penny for some citizens.

With property sent, the store will usually attach a return form. If it is not preserved, then it can be printed on the store's website. The specified form must be filled out in a certain sequence. There are no difficulties in filling it out - it is absolutely simple.

• Go to the post office.

After filling out the return form, contact the post office, where you need to purchase packaging for sending parcels and take two CN23 customs declarations.

It's important to know! Declarations are filled in English!

It is best to send the parcel by ground parcel post. When sending, a postal identifier will be provided, by which it will be possible to establish whether the parcel has reached the seller or not.

But when sending a parcel, you will need to spend money that the seller will not return to you. Why you will receive additional costs when sending the goods.

The customs declaration of the specified form can also be printed in advance on the website of the Russian Post. The fields "From" and "To" are mandatory.

Advice! It is better to find the declaration on the post office website and print it out in advance, since the post offices do not always have such documents, and you will either have to look for other branches where there is a corresponding declaration, or go home and download the form from the post office website, then print it out. The second option would be more correct, since it is not a fact that the next post office will need a declaration form.

• Waiting for a refund.

After you have checked by identifier that the shipment has reached the seller, he considers your application and sends an email to the email address that you specified when registering on the site.

An e-mail will be sent with information that the ASOS confirms the return of the goods, and the funds will be credited to the account within 5-10 days, excluding weekends and holidays.

Do not be surprised that the amount indicated in the letter will not be equal to the one for which you purchased the item.

There is a nuance when, when returning a product, the entire discount set for products is calculated from it.

For example, a citizen purchased several goods for which there was a 20% discount, with the condition that the total cost of production was 8,000 rubles. When returning one item, the total cost has become less than the amount indicated above. Thus, the seller, when returning the money, will deduct the discount that he made to the buyer.

Return via Boxberry

This option has recently been introduced by the retailer and boxberry return points have opened in every country.

In order to transfer a purchase through these points, the following is required:

• Registration on the seller's website.

We go to the Asos page and find the item on the website page "Returns". We click on the indicated item and in it we look for the link “to issue a free return”.

After filling out the form of the document for the return of the purchase. It indicates the last name and first name, the address from which it is necessary to transfer the purchase, and all the goods that you decide to return are entered.

Advice! For the most correct and competent filling out of the form, you will need to go to your mail and open a letter from the seller, where the company informed you that the goods will arrive at your address in the near future. The letter contains all the items with the brand and model of the product - they can be copied into the return form. Such actions are convenient, and will reduce the time for registration of the necessary act.

After that, the site proceeds to the points of return of the Boxberry goods, then the point of the company that is convenient for you is selected with a tick. But Boxberry is only found in the main cities of the region. If the distance to the nearest reception point is far, you still have to spend a little money on the road to it.

Then, after the completion of the return, the site will indicate the registration number. This number will need to be rewritten or photographed.

• Hike in Boxberry.

Before going to the point, you will need to purchase a postal plastic bag and pack the goods in it. The return point does not accept boxes and any other packages, so be sure to follow this rule.

A postal package can also be purchased at Boxberry, but department employees will also require money for the package and packaging of products properly. Therefore, the definition of "free" return of goods, of course, is not very suitable for this option. We can say that this option is less expensive for sending things than postal. But sometimes citizens have no other way than to send things by mail, since part of our population lives in the outback, where there are simply no Boxberry points.

By the way, packages at the post office are cheaper than at the reception point.

When transferring the purchase, employees will require a scan of the passport from the buyer, a photocopy is not accepted. The scan can be done by them.

Important! When returning property through Boxberry, be sure to bring your passport with you.

In addition, you will be asked for the registration number that you copied or photographed. It must be handed over to the employees, and they will issue a return and send the property on their own to the address of the seller.

The process of filling out all documents is approximately 20 minutes. Therefore, as such, there will be no difficulties with registration.

This option is great for those who do not want to spend money on shipping and do not want to bother filling out all the necessary documents. You just need to fill out a form on the Asos website.

After the employees have completed all the documents, you should receive a response by e-mail stating that the application has been accepted and the return has been received.

When making purchases by bank transfer or using electronic money All funds will be credited to the account from which the purchase was made.

For example, a citizen made a purchase using a Paypal account, then decided to give the property to an online store - in this case, the money will be returned to him to this account, and not to any other.

You can return the goods to the point only within fourteen days from the date of receipt. If more time has passed since then, then at the point the goods will not be accepted by the employees, and you will have to leave it to gather dust on the shelf. Be careful: if you find any shortcomings on things, then do not hesitate to return them - take a little time and you are guaranteed to get your money back.

Advice! When you receive your purchased item from an Asos store, inspect it in its entirety for deficiencies in order to avoid wasting time on international returns. And then try it on - if it does not suit you in size and color, do not forget that, in this case, the return of property to Asos will also be possible.

Conclusion

If you enjoy buying from Asos, if the situation arises when you need to return an item, don't hesitate to do so, and for the least cost of sending it back to the seller, use the Boxberry point, since this option is the fastest, and you can be sure that The parcel will reach the Asos store.

When sending by mail, the parcel may be lost, which will be searched for years, and the process of receiving funds from the store may be delayed or become impossible.

Have a good shopping!

For a very long time I was looking for an outfit for the wedding of my friends in ordinary stores, I could not choose anything, and literally 2 weeks before the date of the event, I decided to order something via the Internet. Therefore, I definitely needed to get things as quickly as possible, there was already very little time left for delivery, I could not wait for things to arrive by regular delivery. I decided to do this: order several different outfits to choose from (3 skirts, 3 tops and a dress) so that the total amount of goods exceeds 8000 rubles. and express delivery turned out to be free (otherwise it would cost 1500 rubles). Here is my order:

The order was made on August 19 (Saturday), August 28 (Monday) I received it. Delivery took approximately 5 business days.

After receiving the order, it turned out that 2 skirts and a top were too big for me, but I didn’t really like the color of the dress. The rest came up. What did not fit, I sent back using the free return service through boxberry. Let me tell you more about the return process. It is necessary to fill out the Rebound return form on the site. Fill out the form in Russian letters. I took the description of the goods from the site from the "My Orders" section, where the purchased goods are displayed. The article is written on the bags in which the things were. There are several tabs, fill in everything, and at the very end a number will be displayed, which will need to be presented to the boxberry employee. Next, fill out the form that was enclosed in the parcel. The names of the goods in it are already affixed, you need to indicate the reason for the return by putting down the appropriate numbers. I put the returned items in the same bags in which they lay. Next, we carry these things and the form to the boxberry point. Everything related to the packaging of the parcel will be done for you by boxberry employees. You can put the returned product in the inside out package asos, I read that someone was allowed to send in the same package. But personally, a boxberry employee told me that I need to buy new package, it cost no more than 50r. The employee gave me a piece of paper confirming that they had accepted my things and warned me not to throw it away until the money was received. The parcel is assigned a track number, you can track it on the asos website. 3 weeks have passed since the dispatch (August 29), and on September 18 the goods were delivered back, and I received the money to my paypal account (I paid for the order through it). It turns out that only a month has passed from the date of placing the order to the date of the refund.

An important and pleasant moment: the shipping cost was not deducted from the refund amount, i.e. it remained free, despite the fact that the actual amount of the order became less than 8000 rubles after the return. I was refunded exactly as much as the cost of things.

I was satisfied with both the quality of the items and the terms of delivery / return. Everything works clearly and conveniently.

The necklace was in a branded box.Asos and I got it. On the same day, it was decided to return the dress.

On March 12, on Saturday, I sent the dress back at the Russian Post office.
It was neatly folded and packaged in the package it came in. Form nestedAsos, was filled in: in the reason for the return, I indicated the number 6 "does not suit me."

Than the form sentAsos, differs from the one on the Internet - everything is already filled in the original: order number, articles, name. You only need to enter a return reason code.

Also on the original Form is the return address ( Asos, Barlby Road etc.) is made in the form of a sticker that can be peeled off and attached to the packaging in which you will send things back. Next to the sticker with the address on the form there is a sticker with a barcode and order number, I also stuck it on the Russian Post package in which the dress went to the UK. The form was nested in the same package.
At the Russian Post office, it was necessary to fill out a customs declaration in two copies in English. It is very simple, there are examples on the Internet.

Sending a "small package" cost me 438 rubles. Since the goods were not defective, this costAsos did not return to me.

The tracking number was on the check, I looked at all the movements on the Russian Post website.

March 24 in the morning, fromAsosI received a letter that they received the goods back and are ready to return the money for it - 6160.47 rubles within 5-10 business days.

Special thanks to Evgenia.