The insurance number of an individual personal account does not change throughout a person's life. Although the main purpose of using SNILS is to identify a citizen in the pension system of the Russian Federation, it has also begun to be used by other official institutions.

In particular, this unique code is used to verify the identity of a person on the e-government portal. If there are problems with logging into the site, users can recover their password on "Gosuslug" through SNILS.

Rules

Anyone can have difficulty logging into a website. Resetting browser settings, losing the secret cipher, breaking the hard drive where the data was stored, often leads to blocking the personal interface. Most of the online resources provide the ability to restore access to your personal account. The procedure does not take much time. Often all she needs is a phone.

Important! There are several ways to restore your account on the Gosuslugi portal. The user can choose the most convenient, based on personal preferences and available tools.

Customer can enhance security personal account by setting additional barriers. However, the tightening of control sometimes adds problems to the owner, and not to the scammers. And the messages: “I can’t enter the “Gosuslugi”. What to do?" - periodically come to the technical support service. In this article we will try to reveal all the nuances of the procedure for restoring access to a pension number.

Process features:

  1. If you have forgotten the answer to your security question, you will not be able to recover your password online.
  2. When changing authorization data, you can do without a phone.
  3. Re-registration will not solve the problem.

You can resume using your personal account on the portal in a couple of minutes. But in some cases, a personal visit to the certification center is required.

Instructions on how to restore the secret code according to SNILS

The service for restoring access to the "State Services" is traditionally in the form of authorization. To go to it, you need to click on the "Login" button on home page. Another way is to click on the "My Account" link in the right upper corner window.

The e-government portal, like other sites, offers to change the old cipher if the password is lost. Restoring the code value will not work. Before changing information, you can try to remember already set password. The site does not limit the number of attempts. You can switch to changing your identification information at any time.

If all attempts are unsuccessful, then in the login form you should click on the "Forgot password" link.

The public services website will open a service to restore access.

The portal has two options for changing identification data:

  • by phone or email;
  • according to SNILS.

Note! By default, the portal "Gosuslugi" opens a window to restore access by phone or email. To go to the "according to SNILS" option, you need to click on the appropriate link at the bottom of the form.

In the window that opens, enter the insurance number of the owner's individual personal account.

After clicking on the "Continue" button, the service will prompt you to select a client verification method:

  • by phone;
  • by email.

If the mobile device is at hand, it is more convenient to choose the first option. Otherwise, the second one. Then move on to the next step. How to recover the login and password in the "Gosuslugi", depending on the option chosen, we will consider separately.

By mobile number

When choosing the “via phone” method, the service will send an SMS message with an access code to the number associated with the account.

In the next window, you need to enter the received numbers and come up with New Password. The verification code is valid for 5 minutes. After the specified time, you will need to request access again.

The new password is entered twice so that the user avoids mistakes at the input stage. The cipher must match the difficulty level set by the system.

After filling in the fields, click the "Create" button. The new data will be linked to the profile. With their help, you can log in immediately after changing the identification information. The site will automatically open an authorization form in which you need to enter your login and updated secret code. The login is SNILS or the user's phone number.

By email

The user does not always have the number associated with the account. Therefore, it is useful to know how to recover the password on "Gosuslug" if the phone has changed. In this case, after specifying SNILS, you need to choose the second option for gaining access - via e-mail.

The site will send a message to the address linked to the account with an attached link to change the authorization data.

By clicking on the highlighted line in the letter, the user will go to the password change service. Here you need to specify new code to enter account, then repeat it.

The service will instantly change the information. You can enter your personal account "Gosuslug" immediately after changing the secret code.

Other ways to change your login information

Change identification code possible without the use of SNILS. To do this, by clicking on the link "Forgot password", you should immediately proceed to filling in the field of the window that opens.

In it, you need to specify the phone number or E-mail associated with the account. Then, depending on the option chosen, change the password:

  • in a new window after entering the verification code sent to the specified mobile number;
  • after clicking on the link in the email sent to you.

The entrance to the personal profile will be available using the new secret code and the old login.

Password complexity requirements

In order to protect personal information, state portal tightened the rules for the use of identification information. Secret code to enter the site must contain:

  • uppercase and lowercase Latin letters;
  • Arabic numbers;
  • punctuation marks.

The minimum length of the cipher is 8 characters. If at least one of the conditions is not met, you will not be able to proceed to filling in the next form field.

Healthy! The service contains a built-in generator that will independently create a password of the required level of complexity. The user can use the program and not puzzle over the creation of a complex cipher. The resulting code must be copied and pasted into both fields. It should also be written down. Remembering an arbitrary set of letters, numbers and signs is very difficult.

Additional account protection

If the user's settings provide for additional control over the change of identification data, before proceeding to the access restoration service, the client must answer the security question set by the system. The question and answer are formulated by the owner of the account, and it is almost impossible for an outsider to solve the problem.

But, if the user is "too clever" and indicates information in which he himself can be mistaken, no one can help him. If the answer to the question is incorrect, the remote account access recovery service will not be available. Call hotline with the question: "Why can't I go to the "Gosuslugi?" - It's also useless.

Reference. You can change your profile settings only after visiting the certification center and verifying your identity. You need to come to the company's office with a passport to prove that you are the owner of the account. A telephone or SNILS may also be required.

After verifying the user's identity, the center's employees will remove the security question from the profile settings and help restore access to the "Public Services".

Users can contact the customer centers if other problems arise. For example, with the simultaneous lack of access to the phone and e-mail, technical problems on the site, unwillingness to independently deal with the difficulties that have arisen.

Conclusion

If necessary, you can easily change the password on the State Services. To do this, you need to specify old password and come up with a new one that meets a number of security requirements.

  1. Sign in to .
  2. Click on your last name. The button " Personal Area”, click on it.
  3. Go to the " My data and contacts».
  4. Select " Account settings". Click the button " Change password».
  5. Enter your old password. Come up with a new one (see). It must contain uppercase and lowercase Latin letters, punctuation marks and numbers. There must be at least 8 characters in total. When the password meets the security requirements, the green dots in the frame on the right light up.
  6. If you find it difficult to create strong password, you can use the button Generate password”, in which case the system will come up with it for you. Enter your new password again in the field below. Click on the button " Change».

Password changed! Use the new password next time you log in to the site.

How to come up with a password for public services: ready-made samples

The best solution is to come up with a password that you can remember. If such a password passes the portal's security requirements, it will be strong enough against hacking.

A sample password for public services might look like this:

You can use the given passwords as an example, but it's better to use your "logic" of composing a combination of characters and not repeat yourself.

Write down the password if you are not sure you will remember it. Do not keep the password in a conspicuous place, and do not make notes that make it clear that this is the password for the personal account of the State Services.

The user comes up with a password for the State Service portal on his own. However, if you do not use the resource for a long time or access the saved cache data, at some point you may encounter the problem of a forgotten password. In this case, there is no need to re-register on the portal. It is enough to recover the password in a convenient way.

To recover the password on the State Services, you must enter the authorization form, but instead of filling in the empty columns, click "Recover password".

They may be:

  • Email;
  • Mobile phone;
  • SNILS.


Email and mobile phone are an interchangeable login, since one common column is allocated for entering this data. When restoring, you must specify one of these details. It does not matter if the user accessed the portal by email or mobile phone in previous sessions.

After entering the login, you must click "Continue". If an additional security measure was specified in the settings in the form of a security question, a column for entering an answer will appear. In other cases, the user immediately proceeds to the next stage.

At the next stage, a code is sent to the specified mail or mobile phone. It must be entered in the empty column that appears, as a result of which a block will appear for entering information about the new password.

SNILS password recovery

Recovery according to SNILS largely repeats the actions of the previous recovery method. But after clicking on the link "Recover password", under the form you must select the item "By SNILS". Next, the SNILS number is indicated and the system independently generates verification code and opens a block for specifying new password data.

On the this moment network user has multiple profiles and accounts from social networks. Each is effectively and securely protected by owner-composed code. Such an abundance of information intended for entry causes loss of access. Portal public services is no exception. The following describes how to recover a password in public services, what difficulties there is a risk of encountering.

If the user has lost access to the resource, just click on the authorization button. For citizens of the Russian Federation, such an operation is provided in three versions. Each one is as simplistic as possible. After clicking on the form with access, several recovery options open to his attention:

  1. Through an email box.
  2. With the help of mobile.
  3. By SNILS number.

Everywhere access is supposed to be obtained, which, after activating the button, is generated by the system itself. After choosing the best option for obtaining a new combination, you will need to answer the established security question.

When using the first two options, the system will automatically send the combination to the mobile or mail specified during registration. The received numbers and letters must be entered on the resource. With correct recognition, the user will automatically be able to enter a new one.

How to recover in public services if you forgot your username and password?

The process of deciding how to recover a password for public services is simple. The operation will be handled by the user with different levels preparation. For full recovery a sequence of actions is performed:

  1. Go to the main page and click standard button entrance.
  2. On the page that opens, you need to click on the link.
  3. It is required to enter the mobile number or mail address associated with the profile on the public services resource.
  4. You can get access via SNILS, it is important to enter such information correctly.
  5. You must enter the document number and activate the Find button.
  6. The person will be prompted to select an operation by mobile or via Email if he changed his number.
  7. After choosing the best option, you need to click the continue button.

After completing the steps on how to recover the password for public services using SNILS, the user will receive a confirmation or a link to the number, depending on the method chosen. The data is received, and the user will be required to enter a new combination and login into the form. This is a combination of numbers, which is characterized as quite reliable and at the same time meeting the requirements of the portal. After developing a new one, it remains to click on the Create option. Everything is simple and clear, the difficulties associated with the problem, I can not solve the issue through the site, will not arise.

An access is considered created when the user receives a message that a new one is available. Authorization in the section can be carried out exclusively with it. After entering all the necessary data, you can log in to your personal section.

How to recover the password from public services if there is no phone number?

If there is no mobile number entered during registration, it is permissible to restore it without any difficulties. For this process you will need to use the form located on the recovery page. Get automatically after pressing the button of the same name.

In the form that opens, the system will prompt you to enter a mobile number or postal address on the portal. If desired, the password recovery method is selected through public services via SNILS. In the instructions presented to your attention, you can see that all the proposed methods are not alternative. If activation by mobile is not possible, you should choose the option based on a pension insurance document or by registered mail. The second option is more popular.

To create a new combination, the required line is entered specified during the creation of the profile mailbox. After entering the mail, you must enter the address that was specified when creating your personal account. The Find button is pressed. After that, the system will send an official letter with a link to the specified address. It is worth going through it in order to restore permission to enter. The link should be used to establish access to the personal section.

We recover the password in public services by phone number

This operation is entered similarly to the one described above, but instead of mail, a mobile one is entered. Next, click on the Find option. After the system asks to enter SNILS into the form. It is entered in the line below and the Find option is activated again.

If the entered information has been verified, for the indicated mobile system will send the combination. It is entered in the field for full receipt access. There is no need to close the page until the system sends a new combination to public services. It will be active for 5 minutes. Therefore, before making a request, how to recover a password through a personal account for public services, you should make sure that it will be possible to quickly check it and enter it into the form or not.

After the permission to enter issued by the system, each user will be able to replace it with a more convenient one for remembering. It is entered strictly twice and when compiling, follow the tooltips that will help create the most reliable and safe.

I can not recover the password for public services through SNILS

If the above options fail to new entrance, you can contact the support staff through the form or by calling the hotline. The first method is most commonly used. The portal has a section with background information for password recovery. It is important to do the following:

  1. Go to the page from the PC, where you can solve the problem.
  2. A subsection with suggestions and comments is selected.
  3. The essence of the problem is written in the form so that access changes.
  4. The written message is being sent.

In a few minutes, the organization's employees will send a response with a decision and information regarding how to quickly change the cipher from a personal section without a number.

Summing up

The user usually does not have problems with gaining access to the portal and deciding how to recover the password through public services. It is worth choosing one of the options, clearly follow the indicated instructions. If certain difficulties arise, if a person not only forgot the combination, but also the login, you can contact the organization's employees via the hotline.

To avoid such difficulties, you should carefully consider the storage of numerous digital combinations from public services. It is advisable to make sure that it is very simple, easy to obtain and not difficult to forget on the second day and not recover at all.

The State Services portal is actively used by residents of the Russian Federation to receive various services from government agencies. A separate account is created for each user. Logging on it is possible only if the password is successfully entered.

But if it is forgotten, then the person has a question: “How to recover the password on the State Services website?”. It's easy to do. In addition, there are several options for restoring access. It is recommended to know them all and use the most suitable one.

Recovery methods

Content

Public services - a single portal that combines services from various Russian government agencies. An account is created for each user upon registration. Through it, you enter the personal section of the site (“Personal Account”) and directly submit applications to the selected government agency. The user is prompted to log in with a username and password.

As a login on the portal of the State Service, a phone, email or SNILS is used. A password can be created by the user himself. Experts advise writing it down. But most rely on their memory. As a result, quite often on the network you can find messages from users “I can’t enter the personal account of the State Service, what should I do?”. In this case, you should not worry. You can always forgotten password reestablish.

In total, there are 3 main options for how to restore your personal account with a forgotten password:

  • according to the passport;
  • according to SNILS;
  • by TIN.

Additionally, you can restore access through the MFC. Sometimes this is the only possible option.

What do you need to recover your password?

You can restore your State Services account on your own with access to the phone or email linked to your personal account. Additionally, you will need to know the details of your passport, SNILS or TIN.

Important. If the profile was set Secret Question to restore access, you will also need to know the answer to it. Otherwise, you will not be able to create a new password on your own and you will have to contact the service center, which will take additional time.

If there is no access to the linked phone and email, the State Services will not allow you to recover the password on your own. In this case, the user will have to visit the service center in person. You must have a passport and SNILS with you. You will have to do the same if a secret question was set, the answer to which was forgotten.

Passport recovery

If you have a passport at hand, then you can use it to reset your password and get access to the State Services account again. To do this, open the login page on the portal and follow the link "I forgot my password". The system will prompt you to check that the request is not being fulfilled by the robot and then provide you with a choice possible options reset code.

After selecting the link “Passport of a citizen of the Russian Federation”, you will be asked to indicate the series and number of the main identity document. Using it, the system will automatically find the account and send a code to the linked phone. It must be entered in a special field on the screen. After that, you can immediately set a new password.

Recovery according to SNILS


If you have information on your pension insurance number or a green card with SNILS at hand, then you can restore access without any problems. On the service login page, click on the link "Forgot access data" and then select the "SNILS" item. The system will prompt you to specify the number of the pension personal account.

Using SNILS, the service will find the account and then send a unique SMS code to the phone. It must be entered on the screen and it will be possible to set new data for entering the portal.

Recovery by TIN


TIN is a taxpayer number. Almost all Russians have it and it is a unique prop. With the help of the TIN, you can also return access to the State Services portal. To do this, go to the password recovery page and select the "TIN" link. After that, you will need to enter the taxpayer number.

If the system finds an account by TIN, then an SMS code will be sent to the phone associated with it. After entering it, you will be able to create a new password.

When restoring by email, the code in SMS does not come. But an email arrives with a link to reset your password and create a new one.

Service Center Recovery


Practically in all cities and many small settlements centers for the provision of public services have been opened. They are called multifunctional centers. In addition to accepting documents and forwarding them to government agencies, the MFC also provides services for confirming profile data on the State Services portal. You can also contact them to reset your password.

When contacting the MFC, you must present the SNILS employee with a passport and, if necessary, provide a new phone number. After the user is identified, an SMS with a temporary password will be sent to his phone. It only works on 1 input and will need to be changed immediately.