Nothing characterizes the Asos online store brighter and more spectacular than facts and statistics. So here are just some of the metrics:

• The project started in its native UK in 2000, gradually opening new offices and adapting the site for users from all over the world. The Asos distribution center processes orders sent from 200 countries around the world. And in 2013, a Russified version of the site was launched.
• The hypermarket presents products of more than 850 brands, including clothes of Asos' own production.
• Asos has a virtual storefront of over 40,000 items, with collections being liquidated on a regular basis to make room for a thousand new items every week.
• More than 6 million visitors scroll through the Asos.com website each month, half of them are registered users, the majority of which are regular customers.
• The English online clothing store Asos is confidently one of the top three foreign online trading platforms according to residents of Russia and the CIS countries.
• Numerous awards for first-class service, shopping experience, competent website and high achievements in the fashion market.

The company follows the path of development, improves service, controls the adequacy of prices, monitors fashion trends, allowing every fashionista to get the best with maximum comfort!

Iconic Asos clothing: quality without compromise

The site is aimed at young, creative, successful women and men aged 18 to 35. The catalog contains things for all occasions: everyday sets, holiday dresses, clothes for work, sports, leisure, parties and going out.

Pregnant girls will find a lot of comfortable and stylish things here, and petite women can no longer deny themselves pleasure and wear what they like, and not just what fits, because the creators of the site took care of them and stocked up on sizes that are rare for ordinary stores shoes and clothes.

Additional bonuses for those who choose Asos.com: easy site navigation and a convenient filter (by category, brand, size, color, price).

You can see every item in detail not only in the photo, but also see the model you are interested in in dynamics by clicking on the link with the video and being a spectator of the fashion show.

The assortment of the online store is multifaceted, but the main focus is on well-known brands from the middle price range. The premium segment is represented mainly by "democratic" collections available to a wide range of customers. Such luminaries of the fashion world as CALVIN KLEIN, DIESEL, DKNY ACTIVE, DOLCE & GABBANA, ESPRIT, KAREN MILLEN, LEVI "S, NIKE, VERO MODA coexist on one trading platform.

Asos.com - profit in everything!

The online store values ​​its customers, and therefore sets fair prices, successfully withstanding competition, and at the same time does not forget to please with frequent promotions and generous sales. The Outlet section is a parade of trendy items with discounts up to 70%. During seasonal liquidations, recent releases are forfeited up to 90% of their original value.

Another option to save money is to use coupons, which are found both on third-party sites and on the official Asos.com. Promo codes are also sent to registered users along with newsletters, so subscribe to the newsletter and get ready for pleasant surprises!

Shopping begins!

Buying on Asos.com is a breeze. Go through the registration procedure, carefully and honestly indicating personal data, then place the selected products in the basket and go to your personal account to place an order. You can transfer payment using bank card or through PayPal. You have the right to choose standard delivery, absolutely free, regardless of the order value, but then you will have to tune in to all sorts of failures that the Russian Post is famous for. By accepting the terms of paid express delivery, you will have to spend money (if you are not lucky enough to get a special promotion), but the likelihood that you will receive your parcel on time, in proper condition, at a convenient time for you, increases a hundredfold!

Please only use Russian version ASOS website when placing an order and pay for orders in Russian rubles.

How to order on Asos

Successful purchases, satisfied customers, unique looks - this is what the everyday life of the Asos.com team is filled with, which works to transform us!

ASOS shoe sizes

The conversion of dimensions was carried out in accordance with GOST RF

ASOS women's shoe sizes

RUSSIAN THE SIZE	ENGLISH THE SIZE ASOS	EUROPEAN THE SIZE	AMERICAN THE SIZE	LENGTH FEET (MM)
34	2	35	4	212
34,5*	3	36	5	220
36	4	37	6	229
37	5	38	7	237
38,5*	6	39	8	246
40	7	40	9	254
40,5*	8	41	10	262
42	9	42	11	270

ASOS men's shoe sizes

RUSSIAN THE SIZE	ENGLISH THE SIZE ASOS	EUROPEAN THE SIZE	AMERICAN THE SIZE	LENGTH FEET (mm)
37	5	38	6	237
38	6	39,5	7	246
40	7	40,5	8	254
41	8	42	9	262
42	9	43	10	271
43,5*	10	44,5	11	279
44	11	45,5	12	288
46	12	47	13	296
47	13	48,5	14	305

Shipping and payment:

• Delivery: free standard (Russian Post), paid express delivery by courier service, free delivery in 6 days when ordering from 6000 rubles.
• Payment: Visa, Visa Electron, MasterCard, Maestro, American Express, PayPal

Contact Information:

Send questions via the form: http://asos-en.custhelp.com/app/ask

Any buyer using the services of virtual counters of online stores faced the issue of returning goods that did not fit in size, turned out to be defective, an order was mistakenly returned to the store.

Dear readers! The article talks about typical ways to solve legal issues, but each case is individual. If you want to know how solve exactly your problem- contact a consultant:

APPLICATIONS AND CALLS ARE ACCEPTED 24/7 and 7 days a week.

It's fast and IS FREE!

The issue has become relevant due to the number of stores, which are becoming more and more, the variety of goods offered, their availability and reasonable prices.

What is the point of sale?

Asos.com is a UK marketplace hosted on the Internet, in fact, a large online store. The trading platform was formed in June 2000. It attracts the attention of customers with a wide range of quality goods. Its main advantage was a unique opportunity that allows customers to select all the elements that make up different kind clothes. With the help of the products presented in the store, you can create your own unique image with an individual style.

The store sells branded goods worldwide. The offered products include:

• clothing for men, women,
• cosmetic products, including perfumes;
• bags for various purposes;
• various accessories from different materials.

It presents products that meet the latest fashion trends. The official website of the store Asos.com contains more than 40 thousand items of goods, which are created by modern famous and young designers, along with clothes from the collection of the ASOS brand.

The store gained popularity among customers by providing some services, for example, sending a promo code for a 10% discount to the buyer by e-mail addressing them by name.

The store informs the buyer about the date and time of delivery of the ordered goods, which, at the request of the client, he changes to another date. In addition, here you can view not only things individually, but also fashionable images - sets of individual items.

On the UK trading resource, you can order gifts for loved ones, children, friends. It gives every customer the opportunity to purchase exclusive clothes and accessories for him. Beneficial feature trading platform are the provision of discounts, additional bonuses. He makes exclusive offers to new buyers.

The store has a support service that can be contacted for advice on returning goods through:

• a special page posted on the official website, from where the answer comes immediately or within a day;
• social networks "in contact", "Facebook", on which the answer comes in the course of one hour.

Communication, written requests are carried out in Russian, so there is no need to know English.

Return of goods to Asos

The store provides the opportunity to return the goods if the buyer wants. It must be in its original form, with tags, in the package. Shoes should be put in a box from the store.

According to the rules set by Asos, residents Russian Federation have the right to return the goods, although there is a restriction on the exchange for them. But each returned product is subject to a thorough inspection, which is carried out during the day.

If the returned goods passed the test, then the money is returned to the bank account.

Otherwise, it is sent back to the buyer. To return an item, you must follow certain conditions operating in the online store.

These include:

• package integrity;
• safety of labels, tags;
• product integrity.

Moreover, it must have an impeccable presentation, that is, be clean, neatly folded, not worn. According to the rules, the store does not accept back the product, which has a sign (+) next to the name, but it is very rare. For example, underwear cannot be returned.

According to the rules, the buyer has the right to return the goods to the ASOS store within 28 days, counted from the next day after receiving it. The store offers its customers two ways to return goods via postal item or its SKYNET customer service, the choice of which is at the buyer's discretion.

Didn't fit

Many buyers are interested in the question: “how to return a product that for some reason turned out to be unnecessary, the item sent does not sit well on the figure, I didn’t like the color or shape.

If the product ordered in the ASOS store is not suitable for the buyer for any reason, then the return procedure is considered normal. The product is carefully packaged properly in the packaging in which it was sent.

If the packaging has become unusable, then you can put it in an ordinary plastic bag. The final decision on next steps the store accepts after checking the returned goods.

Marriage, defects, damage due to the fault of the seller

The procedure for returning defective goods back is carried out upon an appeal, which is drawn up in writing.

It must be sent to the store's support service by choosing the most convenient of the possible methods:

In the appeal, it is necessary to indicate the reason why the product is being returned to the store, the full name of the product, its article number, defects found, attach a photo that confirms the information.

After some time, a response should come from the store, in which instructions are written explaining further actions. Usually, with minor defects in the goods, the store asks to leave it with the client. If they are significant, then he is asked to return. The store sends a form by which it is sent back. As a rule, the return form indicates postage or to place a subsequent order, a personal discount code is entered into it.

After filling in the required documents, the customer sends the return form in Latin letters along with the returned goods. You can also scan the form, then send it and a postal receipt by email to the address of the store. The same should be done if, by mistake, the store sent the wrong product that was ordered.

Decor

When returning the goods back, a cover letter is not required, since according to the instructions of the store, only a consignment note is issued.

The documents

In the parcel with the goods, when the store sends it to the buyer, an “Invoice” document is placed, which is a consignment note. It must be filled out when returning the goods.

When filling out, you must adhere to the following rules:

• in the “Refund” column of the “invoice” invoice, a tick is put in the form of the letter “V”;
• in the “Reason Code” return column, the reason for returning the goods back to the store is indicated, for which a “number” is marked according to the reason. The invoice contains a number of reasons listed sequentially in numbers from 1 to 8;
• in case of loss of documents, you can use the official website of the store, where samples of documents are posted. after printing the necessary document, fill it in Latin letters, put down the date of the order "Order Date", the order number "Order Number".

Sending

The goods are sent through the postal service in the form of a parcel. It is allowed to invest several purchases in it, but each of them must be packed separately and an invoice attached. The parcel can be sent as a regular or registered mail with notification.

All papers are filled in Latin letters, including the address of the recipient.

If you put an order code on the parcel, then the processing process when it is received by the store is slightly accelerated.

Also issued on English language two copies of the customs declaration form CN-23, where it is necessary to fill in the fields "From" and "To". The declaration describes in detail the content of the parcel, the cost of the goods, its quantity, tick the category of departure in the item "Return of goods". At the bottom, in the right corner, put the date and signature.

As usual, it is delivered to its destination within three weeks. The official website of the store contains information with the address where the returned goods are delivered. The cost of postage depends on the weight of the parcel, its type and the presence of a notice.

Refund: terms, delivery compensation

If the store accepts the goods back, it sends a message to the buyer about the timing of receipt of the returned money to the bank. It guarantees the return of the money paid for the purchased goods in the course of 5-10 days, but in practice they arrive in a bank account within two weeks, depending on the bank. The online store "ASOS" returns the money for the purchased goods in full.

The transfer of money is usually notified by a message sent to the buyer's e-mail.

Perhaps one of the most attractive services of the ASOS trading platform is the free delivery of goods and its hassle-free return. The store informs about the conditions of return, its terms, about the payment of compensation in a letter that the buyer receives a few days later.

When returning the goods at the discretion of the buyer, the store does not reimburse the costs of sending it back. If a defective product is returned, the store assumes all costs. He also reimburses the cost of returning an item that was sent by mistake by the store. Payments of reimbursement of costs for delivery, dispatch by the store are made within 48 hours.

To receive compensation for expenses, you need to scan the receipt issued by mail for sending the parcel and send it to the store by e-mail. In this case, shipping costs will be refunded immediately. When sending a return form via mail, the money is transferred after it is received by the store, so the refund procedure is slightly delayed.

Nowadays, more and more people prefer shopping in online stores, as they have a lot of advantages. ASOS is one of the most popular sites in the world. That is why, in this article, we will How to track a parcel from ASOS in Russia.

ASOS Order Tracking

The territorial location of the purchase on ASOS is easy, which allows the client to know at what stage the processing or delivery is. Order tracking with ASOS - this is a fairly simple and quick procedure. In order to determine exactly where this moment your product, you need to go to the service and enter the 9-digit order number in the search box. Then a detailed information about the location of your purchase.

Where can I get the ASOS tracking code?

It greatly simplifies the search for the ability to check the location of the parcel both by the order code and by the unique track sent after sending. Data for the first number can always be viewed in personal account on the ASOS website. If you are interested in how track ASOS parcel in, our specialists have specially developed brief instructions by search:

Where do ASOS packages go?

The place of receipt of the parcel, as a rule, depends on what type of delivery of the goods was chosen by the client at the time of purchase: standard or express

If standard delivery has been selected, then the shipment is carried out by the Spanish Post to the country of receipt. Then the parcel is transferred to the management of the already local postal company- Russian Post or . ASOS tracking by order number find out the date of receipt of the parcel at the nearest branch to you.

In the event that you have chosen express delivery, the goods are sent from the UK by Skynet, which, in turn, transfers the parcel to Pony Express. Courier service delivers it to the address specified by the customer and issues the parcel in person.

How long does it take for a package from ASOS

Depending on which city it is registered in delivery order, it directly depends on how long the package will take from the sender to the recipient. Estimated shipping times to your country and city can be viewed at checkout on the ASOS website. The duration of delivery within the territory of Russia directly depends on the remoteness of the client's location from Moscow. Website provides information about standard delivery by ASOS to Russia - 22 days, subject to express delivery - 4-5 days.

So, for example, according to statistics, in March 2018, delivery to Moscow was carried out 10 days before the post office, while to Vladivostok - 21 days.

In order to better navigate the terms of shipment, it should be borne in mind that orders reach Moscow in 4-5 days, after which the import procedure is carried out, as well as customs within 1-2 days. After that, delivery times depend solely on the Russian Post.

Tracking ASOS parcels by order number will allow you to always know exactly where your order is at the moment, and understand the estimated delivery date.

Contact ASOS

ASOS clients are supported through social networks. Facebook networks and VKontakte, where you can ask any question you are interested in on the company's page. Answers to the most common of them can be found on the official website.

The hotline number is not listed on the ASOS website, since it is very difficult to quickly resolve issues with the purchase and delivery of goods over the phone, so all communication with customers is carried out online.

Our service will allow you to always have full information about the location of your orders at ASOS.!

ASOS- one of the largest online stores of clothing and accessories of almost all famous brands. It was founded in 2000 and quickly took a leading position among other online stores in Europe.

The range of goods is represented by a very large selection and is aimed at all age categories. The store offers customers not only clothes and shoes, but also perfumes, cosmetics, bags, jewelry, watches and other accessories. The assortment of goods is regularly replenished, various sales are conducted very often.

ASOS Benefits:

• Free shipping to Russia when placing an order over a certain amount;
• Seasonal discounts that can reach 70%;
• Huge selection of goods;
• Low cost of branded goods;
• Convenient and intuitive interface.

The guide below will help you answer your question on how to place an order with ASOS.

How to register on asos

In order to be able to make purchases in the online store, it is advisable to initially go through a simple registration process in order to open an individual account on the site through which you can place an order and further monitor its status. To register on the ASOS website, you must click on the corresponding button in the upper right corner of the page, after which a form will open to fill out.

You can go through a quick registration if you have an account in the relevant social network, or enter all the data manually. For individual registration, the user must enter the first and last name, indicate address Email , come up with a password and repeat its entry, then specify date of birth and select gender. If you would like to receive news, Special offers and various notifications from the ASOS service - check the boxes below the registration form.

Screenshot example:

How to place an order on asos

To start the process of buying at ASOS, you should select the section of interest. Initially, for the convenience of customers, the site offers to choose one of two sections: male or female, which, in turn, are divided into different categories.

A clothing catalog will open in front of you, where, if necessary, you can set additional search criteria, such as: color, price, size, and much more. Click on the item you like for a closer view.

On the specific product page, except additional information, photos and recommendations for similar purchases, there is also the possibility of choosing the desired color and size of clothing. Be sure to check the size chart, they may vary slightly depending on the brand. If all the criteria suit you, set the basic parameters and click on the "" button.

A message from your shopping cart will pop up on the screen with information about the added products and their total cost. You can continue your shopping or proceed to checkout.

Checkout presented in a very convenient form, where you must step by step fill in information about the address and method of delivery, as well as select a payment option.

All data is entered in Latin letters:

• Select the country of delivery (Russia), then fill in the Delivery address and click the confirmation button " Deliver to this address»;
• Choose a delivery method - standard or express (standard delivery is free for orders over 2,000 rubles, express for orders over 8,000 rubles, conditions may vary slightly);
• Choose the payment method, the most affordable - by plastic card (credit, debit).

In case of payment with a plastic card, it is necessary to enter its data, which are located on the front side of the card, CVV code - on the back side. After entering the data, click " Use this card».

All data on delivery and payment are entered, click the "" button to finalize the purchase.

Your card will be charged the corresponding amount, and the order will be processed by the ASOS team. Also for your mailbox a confirmation email will come.

In the case of standard delivery, the order will need to be picked up at the post office according to the notification that will be delivered to your mailbox. Express delivery is carried out directly to the door of your home by a courier who will contact you in advance to agree on the time.

The last thing I would like to mention about the ASOS store is the possibility of a free return of an item in case it does not suit you. Very few stores provide this service.

terrible store Purchase method: shipping

Problem solved

Advantages: Big choice things, and completely different and for every taste. That is why I originally attracted this service. Cons: Terrible support, customer service and ordering system. I really liked the jumpsuit, however, I missed the moment in October and it was sold out. For the next month and a half, I checked every day whether it was available through the application. And here it is a miracle, on Tuesday, 12/17/19, I found that this jumpsuit is available in the store and it is my size. Made an order, got things for free shipping , made the payment. Happiness knew no bounds, since it was also supposed to arrive on December 31: a gift for both NG and my next birthday. Everything was fine for a day and a half, I received notifications from ASOS and from Boxberry about the order, I filled out the form for Boxberry with passport data. However, on 12/19/19, a letter arrives in the mail stating that I received a refund for this jumpsuit, since it was out of stock, but the rest of the order was sent to me. I was frustrated beyond description. It was the overalls that I wanted, and the rest is just a nice addition. I wrote to the support service, online chat, asking for a discount on one of the overalls of the same plan (the one I ordered had a 40% discount, and it did not disappear all these month and a half, I asked for a 50% discount, taking into account all the inconveniences and the fact that, through the fault of the stores, they send me an incomplete set, two similar models would have approximately come out at the same cost then, slightly more expensive) or cancel the order. (continued below, did not fit) Comment: It turned out that I had to cancel the order myself and already through Boxberry, since they sent it to me, they do not interrupt the work of the warehouse and calmly send this incomplete set without even notifying the client. “We made you a refund”, “we have such rules” and many other answers that seem to be a bot. That was the whole dialogue. Do you have a set? Yes, who cares, we have already sent, and you will receive a refund and a letter about this in a day or more. These are two different situations, as they tried to explain to me. They offered a 10% discount coupon. Everything. All the words of specialist Christina were in this for the 3rd and 4th and 5th rounds. They didn't try to help me, they didn't try to understand me (you don't need the rest of the order without this item? Who cares!), there was no attempt to keep me as a customer. No and no: "I have nothing more to help you with." There is no product, do the cancellation yourself, so be it, we will give a 10% discount. Terrible experience. I'm not going to buy more (try) anything there. I add: Boxberry cannot cancel the order (however, on the second appeal, they at least accepted my application for the future and my intervention is no longer required), since ASOS did not provide them with information (the weight of the parcels differs, for example, in tracking for them and for the UK service delivery), the second "specialist" sent me carbon copy answers, some one to one, as the first, adding that they, in fact, have access and information the same as clients, according to her. And they can't do anything, read the rules. We can’t cancel, Boxberry can’t, so wait at customs, they can’t cancel the order at the UK support service and they can’t provide me with information or contacts for cancellation (the P2P website does not have a direct live chat connection to cancel the order), this useless service support is all ASOS customers can count on. As a result, the specialist herself finished the conversation, the time was up - this is the first time for me. Disgusting company.