- Method 1. Click on the portrait of the sender in the line of the letter.
- Method 2. Press and hold the line with the letter.
Select other letters by clicking the lines with these letters.
Select the first desired letter in one of the following ways:
How to log out of an account?
You can log out of your account using Android system settings.
If you want to stop the work of one of the mailboxes without deleting the account from the system, disable this mailbox in the application settings.
How to disable downloading emails and notifications?
You can set up push notifications and synchronization for each folder separately:
-
Loading letters
Doesn't load anything
Pull out the screen on the left.
In step Notify about new emails
Not receiving notifications for incoming emails
This may happen for the following reasons:
Disabled notifications in app settings
Turn on notifications:
Notifies of emails and downloads them- the contents of the folder will be loaded in the background with notifications of new letters.
Loading letters- the contents of the folder will be downloaded in the background without notification of new letters.
Doesn't load anything- the contents of the folder will be loaded only if you open it.
Attention. Downloading emails is disabled along with notifications. You cannot turn off the download of letters and turn on notifications of new letters.
Pull out the screen on the left.
Click the Settings button (under the list of folders and labels).
Select the account for which you want to set up notifications and selective folder sync.
In step Notify about new emails for each folder select an option:
If the ability to work in the background is disabled in the phone settings for the Yandex.Mail application, then notifications will not be received. Open your phone settings and make sure the feature is enabled or turn it on.
The application does not start automatically when the phone is switched on If autorun is disabled in the phone settings for the Yandex.Mail application, then notifications will not be received. Open your phone settings and make sure autoplay is enabled or turn it on. Power saving mode enabled
Power saving mode usually blocks notifications. Open your phone settings and make sure this mode is turned off or turn it off.
It's also possible that the power-saving mode on your phone turns on automatically when the battery is low.
Installed an application to save battery or speed up the phone
Notifications can be affected by apps that help save battery or speed up your phone. For example, the CM Locker application - using the setting Cleaning up notifications it restricts all notifications on the phone. Make sure you don't have such apps installed on your phone, or uninstall them.
Where is the address book in the application?
There is no separate address book in the application yet. When writing a letter, start typing the name or address of the contact in the To field - the application will prompt you with suitable options.
Why is there no app icon in the notification center?
A new version application receives information about letters without a permanent connection to the server - this saves battery life. Therefore, the connection icon in the action center is not displayed.
No connection to server
Check if you have access to the Internet (the Yandex.Mail application will not open without an Internet connection):
Are you connected to mobile network?
Is there money in your account? mobile phone?
Can you use another internet connection such as Wi-Fi?
How to change the password?
I forgot password. What to do?
I forgot my login. What to do?
If you have forgotten your login, try using the hint on the access recovery page. The hint may work if you have recently logged into your account on Yandex from the same phone.
Also try to contact those with whom you corresponded - your recipients can remind you from which address your letters came from.
Missing letters
If you accidentally deleted emails or your emails are missing, try looking for them in the Deleted Items folder (the emails in this folder are available for 30 days after being deleted). To recover emails:
If there are no missing messages in the Deleted Items folder, then, unfortunately, they cannot be restored.
If you haven't deleted emails, follow these steps:
In the Yandex.Mail web interface, go to the visit log and view information on the actions in the mailbox for the last week.
Check if you are using programs that delete emails. If you have a POP3 program installed on your phone, specify in its settings that when downloading letters, you need to save copies on the server.
Not receiving a notification from a social network or forum
Attention. If you have registered with Yandex after registering with social network or on the forum, you will not receive a confirmation email. You will need to request a letter from the site again.
Check if you have entered the correct email address.
Make sure that there is no rule in the message processing rules that deletes such messages. (You can disable and delete a rule only in the Yandex.Mail web interface.)
Check if the email address of this social network or forum is blacklisted. (You can remove a website address from the blacklist only in the Yandex.Mail web interface.)
If you are sure that the settings mailbox are correct and the address is correct, try requesting a letter from the site again. If after a few hours the letter does not arrive, contact the site administration.
If the expected letter does not arrive at the mailbox, then the corresponding question arises, what is the reason for this and how to deal with the problem. That is what we will do in this article.
If the email address is entered correctly, there may be several reasons why the message did not reach the addressee. Every possible situation should be considered.
Reason 1: Network problems
by the most simple option Problems occurring are problems accessing the internet. To solve it, it will be enough to restart the router or reconnect.
Reason 2: Spam
Quite often the letter can go to the spam folder automatically. This happens because the service considered the content of the message undesirable. To check if this is the case, do the following:
Reason 3: Wrong filter settings
In the Yandex mail settings, it is possible to completely prohibit the delivery of any messages to the user. To make sure that the message will definitely reach and not fall under such sorting, you need to do the following:
Reason 4: Overcrowding
It may also happen that the mail is simply full. The service has a limit on the number of documents and, although it is quite large, such a problem is not excluded. It is easy to notice that this is the problem, because any letter, even the usual daily mailings, will not be delivered. To deal with this, it is enough to select unnecessary letters and delete them.
There are several factors due to which the letter does not reach the addressee. Some of them you can solve on your own, sometimes you just need to wait. However, you should make sure that the address for sending mail was entered correctly.
Check if you have access to the Internet (the Yandex.Mail site will not open without an Internet connection):
Are you connected to a mobile network?
Do you have money in your mobile phone account?
Can you use another internet connection such as Wi-Fi?
Also check for errors and typos in the site address.
How to change the password?
To change your password, follow these steps:
On the page that opens, enter the old and New Password, as well as symbols from the picture.
I forgot password. What to do?
I forgot my login. What to do?
If you forgot your login, try using the hint on . The hint may work if you have recently logged into your Yandex account from the same phone.
Also try to contact those with whom you corresponded - your recipients can remind you from which address your letters came from.
Missing letters
If you accidentally deleted emails or your emails are gone, try looking for them in the Deleted Items folder (the emails in this folder are available for 7 days after being deleted). To recover emails, follow these steps:
Go to the Deleted folder.
Mark the letters you want.
Click the button more → Move to folder.
Select the folder where you want to move these emails from the list.
Click the Run button.
If the missing letters are not in the Deleted Items folder, then, unfortunately, they cannot be restored.
If you haven't deleted emails, follow these steps:
Look at the visit log. In the full version of Yandex.Mail, you can view information on actions in the mailbox for the last week in.
Check if you are using programs that delete emails. If your phone has a program that works using the POP3 protocol, specify in its settings that when downloading letters, copies should be saved on the server.
Not receiving a notification from a social network or forum
Check if you entered the correct e-mail address;
Make sure that a rule that deletes messages is not configured in the message processing rules, and that the email address of this social network or forum is not in the black list (you can disable and delete the rule, as well as remove the site address from the black list only in the full version of Yandex.Mail).
Note. To switch to full version Yandex.Mail, click the full link in the lower left corner of the page. To return to mobile Yandex.Mail, click the link Easy version at the bottom of the page.
If you are sure that your mailbox settings are correct and that the address specified on the site is correct, try requesting a letter from the site again. If after a few hours the letter does not arrive, contact the site administration.
Attention. If you registered on a social network or forum earlier than on Yandex, you won't receive a confirmation email. You will need to request a letter from the site again.
How to set up a mail program?
You can work with your mailbox not only through the web interface. Download and install on your smartphone. If you want to use another application that supports the IMAP or POP protocols, set it up using the instructions for setting up email programs.
If you configure the mail program using the POP3 protocol, then all letters from the mailbox in the web interface will be downloaded to your phone. Use the "save a copy of the letter on the server" option if it is provided in your mail program. This option cannot be enabled in the Yandex.Mail web interface settings.
Setting up an IMAP mail program
Incoming mail
mail server address - imap.yandex.ua;
connection protection - SSL;
port - 993 .
- .
How to set a portrait in the mail?
You can change your portrait in the full version of Yandex.Mail by following the instructions on the Yandex.Mail Help page.
Note. To switch to the full version of Yandex.Mail, click the full link in the bottom left corner of the page. To return to mobile Yandex.Mail, click the Light version link at the bottom of the page.
How to change the first name, last name, gender and year of birth?
There were problems with the site (not Yandex)
Unfortunately, Yandex support will not be able to answer some questions that are not related to the work of Yandex itself. To solve problems that have arisen while working with other sites, please contact the administration of these sites.
If your problem is related to the operation of any social network or forum, contact the support service of this network or forum.
« Yandex » has recently become so popular, especially among users from Russia, that questions related to it are increasingly appearing on the Internet. Someone cannot download a browser, someone cannot register an account, and there are those who have problems setting up mail on Android. Yandex » in this case - just a find. It allows you to quickly set up, register and install everything.
About company
But first, let's take a brief look at the Yandex company itself. It was founded in 2000. It has a transnational status. Apart from search engine owns internet portals and services in a couple of other countries. The most developed is considered in Russia, Belarus, Turkey and Kazakhstan. Until May 2017, it was also popular in Ukraine.
The search engine is also not far behind. Noticeably inferior to Google, but still remains the fourth in the world in terms of user activity.
In addition to search, Yandex has a lot of services and add-ons. The following remain popular: "Market", "Traffic", "Maps". The largest services are: "Mail", "Money" and "News". How is the registration "Yandex. Mail, using this service, and what configuration errors look like, we will consider further.
This service is absolutely free. It was launched with the company back in 2000. It quickly copes with spam on its own and can check messages through the Dr.Web anti-virus filter. Translation of foreign letters is available in the system.
According to the company's calculations, 130 million letters pass through the service per day. 27 million people use mail every month. On the this moment the user sees the seventh version of the interface. There is also a smartphone app that can help users stay connected. We will talk about it a little later.
The interface of the service is nice and customizable. Everyone can choose from a dozen different themes and colors.
Registration
Best of all, if the registration of "Yandex. Mail" will be held on the PC. This is much more convenient, and there is no fear that you will make a mistake when entering data, since you are using a large display. To register for this service, you need:
- Go to the Yandex website.
- In the right upper corner you will notice a small window where those who have already opened a mailbox usually enter their username and password.
- Above text fields to enter personal data there will be a button "Create a box". Click on it and a new window will open. You can also use a direct link to the service, or register through social networks.
So, before you start setting up Yandex. Mail" on Android, you need to create an account:
- After clicking on the “start a box” button, a small questionnaire will appear in front of you, where you need to enter personal data. Here you enter your first and last name and password. For safety, write down mobile number. So you can easily recover forgotten data.
- You will also have the opportunity to answer a security question. If suddenly you forgot your password or login, or your mail was blocked for security reasons, you will need to answer it. Security question you choose from the list. It can be the name of a pet, the name of the first teacher, the mother's maiden name, etc.
- After all the data has been entered, you will confirm that you are not a bot and enter the characters indicated on the captcha.
Now you can start using your email.
Setting
To set up Yandex. Mail" on "Android" was a little easier, it's better to adjust the mailbox for yourself right away. The system will prompt you to set a set of labels for letters. You can add special tags for business messages, friendly messages, and so on. Add a name and color to these labels.
Next, you will be asked to add personal data. Here you can specify your full name, signature at the end of the letter and profile picture. Then choose a theme. This can always be done in the account settings. Usually, the fifth step is to add a mobile phone for those who did not do this during registration.
Simplicity
To make the box work on a smartphone, you can search for the Yandex. Mail". The Android smartphone has a "Play Market", which now has all kinds of applications for the phone. Just type in search the right software and you will definitely find something similar.
This store also has official app"Yandex Mail". It will be easy enough to install. You will only have to enter the login and password that you have already registered and use the software. At the moment, this is the most convenient and easiest way to use this particular service.
Embedded software
If for some reason you do not want or cannot use the Play Market, you can turn to the built-in programs. It should be noted right away that not all smartphones have built-in email software. But if you find such an application, you can try the Yandex. Mail" on "Android":
- Let's go to this software. You will be offered two configuration protocols. POP3 will send emails to your smartphone, but these will only be copies. You can only view them, and edits will be displayed only on the phone. IMAP is a useful protocol that will allow you to not only view but also edit messages directly from your device.
- Therefore, it is better to click on IMAP.
- Enter your username and password above.
- Since we are setting up Yandex. Mail”, then enter imap.yandex.ru in the server line. Often this information is already there.
- Next, you need to select the SSL / TLS security type, after which the value in the port line will change from 143 to 993.
- Then click "Next". And in the new window, change the security to SSL / TLS again, after which the port from 587 will become 465.
Everyone, consider that the setup is complete.
If for some reason your Android device does not receive notifications from Yandex. Mail", go to the program settings. Most likely, there you have one of the modes installed that blocks notifications. Also check the application itself in the settings of your device. Maybe you have disabled notifications for all software. This is usually done to conserve battery power.
Email clients
And finally, if Yandex. Mail, try using mail clients. There are more than a dozen of them in the Play Market. There are high-quality and easy-to-use applications. They are usually installed if you need to collect letters from several addresses at once. Among the popular ones are myMail, OMail, ProfiMail Go and AquaMail.
Hi all! I'm in touch again, Alexey. Have you ever been waiting for a letter to your email address but it still doesn't come? And you are sure that the letter has already been sent to you from some person. But there is still no letter. What to do and how to fix? Why aren't emails coming to Yandex.Mail? You will find the answers to these questions in this short article, which I wrote in haste.
Why are letters not coming?
The reasons can actually be completely different. I will consider each of the possibilities. Ranging from the banal to quite weighty. In total, I found 7 such reasons, each of which I tried to reveal as clearly as possible. I hope they will help you. In any case, you can ask your question in the comments. So I think sooner or later you will solve the problem, and if not, then I will solve it for you by answering your comment. Everything is simple!
Reason 1: Internet connection problems
Yes ... As I said, the reasons can be banal. Check that the computer or mobile device from which you check email connected to the internet. Perhaps you went to Yandex.Mail and then the Internet turned off for some reason. Naturally, your device will not be able to exchange data with Yandex servers and you will not see any changes. And when the page is refreshed, it will either freeze or an error will appear about the lack of an Internet connection.
The reason is banal. I think you can fix it without me. I would describe this point in much more detail, but why? After all, this is a completely different and large topic for a separate article.
Reason 2: Spam folder
If you are not receiving emails, be sure to check your Spam folder located in personal account Yandex.Mail.
It happens that Yandex can consider the letter as spam. If this happens, then you can find the letter in the appropriate folder. Always check this folder for email. And if suddenly the letter ended up in this folder, then open it and click Not spam on top. As shown in the screenshot.
The screenshot above shows that you are in the Spam folder. Select the letter and cancel by clicking on the button shown below.
After clicking, the letter will be moved to the folder inbox. Plus, letters coming from this email address will not end up in the folder Spam.
Reason 3: Lots of emails
Everything is pretty simple here. Perhaps in your folder " inbox» Lots of letters. If you do not keep your email inbox clean, then the likelihood that you have not noticed the letter you need increases.
A new letter can still be seen (it will be highlighted in bold), but only if the rest have been opened (after opening, the selection disappears). In addition, sorting is configured so that new letters will always be higher than old ones. But if you constantly receive letters and you do not read them, then it will be quite problematic to find what you need.
For example, I constantly receive an average of 20 letters a day. If you do not read them and do not sort or delete unnecessary ones, then over time there will be so many letters in your email inbox ... You will have to make an effort to sort everything. How did I do it after the army)
The conclusion is pretty simple. Maintain cleanliness and order. Then everything will be ok.
You can even make it so that letters coming from a certain email addresses, will end up in a specific folder. Or even automatically deleted. By the way, you may have incorrect settings for this filtering. I wrote about this in the last paragraph.
Reason 4: Forced blocking
This reason is rather uncomplicated. Yandex forcibly blocks suspicious emails and you don't receive them at all. That is, it deletes them as they arrive. For good. This is done for your safety, of course. That is, a kind of primary filter through which letters pass.
I would not say that this is a minus. No wonder the letter was deleted. Maybe in the past a very suspicious letter was sent from this email and Yandex added it to the blacklist. And now all letters from this email are simply blocked ...
Everyone has it mail service there is a filter. So this is not so much a problem of Yandex as its plus.
Reason 5: Wrong filter settings
At the end of the 3rd reason, I mentioned incorrect filter settings. You can set these settings manually. They help sort incoming emails in various ways. And this is convenient if you receive a lot of letters every day and all of them are necessary for you or just interesting to read.
Initially, these filtering options are disabled. And to be more precise, they are not set. And if during registration you didn’t set up anything like that, then there’s no reason to go there. Unless you want to create your own auto sorting of emails to make your life easier. In any case, you will need information about the location of these settings.
- Log in to Yandex.Mail;
- Click the gear icon in the top right corner;
- Select "Message processing rule";
- Take action. Customize filtering however you like.
The screenshot above shows how to enter these settings. Well, then you will already understand what and how is done. By the way, if you are setting up sorting of letters, then pay attention to the “Manage mailing lists” item.
Reason 6: Sender
It is also possible that a person sends you a letter and he is sure that it has been sent, but as it turns out in reality, no. Again, the reasons may be the same with a few exceptions. For example, internet problems. And so the letter was supposedly sent. A person, for example, tells you by phone that everything is ok. You go to check and find nothing.
Therefore, check all the above reasons and deal with the problem. If it does not help, then ask to send the letter again.
Reason 7: Third Party Programs
This is the last reason I could find on reflection. If you are using third party programs to check mail, then discard them. Go to your Yandex.Mail via browser and check for emails. If the necessary letters are found, the answer suggests itself. Something is wrong with the mail program! Again, there can be a bunch of reasons for the problems and I will not consider them in this article. It's just a rather long story that should be covered separately.
Conclusion
A small summary of the article. The post was written in haste and if you have something to add or have any questions, then be sure to write a comment. I will answer, supplement the article and help in any way I can.
In general, great advice from me to you. A bunch of letters come - sort, get rid of unnecessary ones. Set up email processing rules. Then you will have cleanliness and order and I think there will be fewer problems. Thank you for your attention!
Sincerely, Alexey Antropov.