In the usual daily bustle of affairs, we often do not track where the money is flowing from our mobile phone account. “There are plenty of conversations during the day”- we think, without noticing it ourselves, how money seems to "melting before our eyes". And now, at the most inopportune moment, the operator cellular communication informs that there are not enough funds on the account and the number for outgoing calls is blocked. A reasonable question arises, for which money was debited from the account. MTS subscribers in such cases is no exception.

The main reason for withdrawing funds from the account, as a rule, can be Additional services connected to the number.

Often with subscription fee the services going "trailer" are connected. Daily, monthly or weekly provision of information, ringtone, weather forecast, horoscope to the subscriber entails mandatory charge-off. Consumers of cellular services may not even notice how they ended up subscribed to certain content. Entertaining SMS usually arrive during the working day, remaining unnoticed. Subscribers, in good faith, believe that this free mailing from the company, without even realizing that the corresponding fee has already been debited from the account.

Reasons why money disappears from the mobile phone balance

This happens for a number of different reasons. Let's outline the most common of them.

Switching to a new tariff

There is an opinion that MTS very often writes off money from the accounts of its customers for services not rendered. However, in reality, such information is rarely confirmed. Most often, it becomes clear that the client simply did not fully understand the scope of the services provided and, as a result, thought about illegal write-offs. The collection of fees is carried out automatically, a well-established system that almost never fails.

Use of paid services

Remember that after you subscribed to any service, received information periodically and after that did not unsubscribe from the service, it will be delivered in the same mode in which you subscribed. If there is no need for the service, do not forget to unsubscribe from it.

How to get information about the withdrawal of funds from the account

Call to the operator

The easiest way, dial 0890 and contact the operator. The call center consultant will help you understand what is happening, find out why the money was withdrawn from the account. When applying, the owner of the number should have all the information to identify him as the legal owner of the number (code word, passport data). Those persons who cannot answer the operator's questions will not be provided with information.

Visiting the MTS office

If you have free time, you can walk around the city and get the same information in the nearest one. In the absolute majority of Russian cities they are represented.

Viewing your personal account

The easiest and surest option is to manage subscriptions through, after registering, having received a password, check which services you are subscribed to and how much you pay monthly for such services. If there is no need for them, refuse without leaving the company's website.

Disabling unclaimed services

Instructions-How to find out what money was withdrawn from mts

The service that existed earlier, with the help of which it was possible to unsubscribe from all additional services associated with the number, has been abolished.

Short four or three digit commands in tone mode no longer work. The only option is number 0890, which was mentioned above. With the help of an employee of the MTS company, it is quite simple to disable them.

Following step by step instructions, in your personal account, do it yourself:

Log in to your personal account;

Click the "Services" section;

Select the items for which the fee is indicated;

Disable them by clicking on the appropriate command.

Another important rule. Before disabling services, make sure that you don't really need the removed features.

Subscriptions easier to delete by command, throughshort number *152*2# , call button. Follow the instructions of the system via SMS.

What to do if the instructions did not help?

It is unlikely, but possible, that after the manipulations, the money continues to be debited, immediately contact to the MTS office. There you can make a written complaint to recover unreasonably debited amounts, if any.
Check your phone balance daily. Most likely, after the work done, the write-offs will stop.

About necessary precautions

Exists a set of golden rules how to avoid becoming a victim of phone hackers. Their execution is a guarantee of a quiet life and the absence of incomprehensible situations with spending money:

Don't list your phone number on sites that have a suspicious reputation. The vast majority of them are scammers who enjoy the trust of citizens.

Do not participate in quiz shows that require numbers to be sent to short numbers. These are obvious scams.

Users often ask the question: “How to find out the date when the subscription fee for services was charged?” To do this, Megafon has provided a service for detailing expenses, where you can get information for any period within 3 years. By default, the operator has set the balance to be debited on the first day of every month, and for this, the balance must have the required amount for debiting.

How to check the date of the last write-offs

To get information about what money is debited from the account, send a USSD request to *512#. After that, a text message will be received, where a report on the last 5-10 charges for services will be indicated mobile operator. SMS are not charged, regardless of the user's tariff plan.

Important! The number of debits depends on the region where the subscriber is served (for example, in the Moscow region, the user will receive a report on the last 5 withdrawals, in St. Petersburg - about 10).

How to get transaction data for the last 7 days

Information about paid transactions for the past week can be done using one of the options:

1. Dial the USSD code *113# and press the call key. Further, the user will receive a notification in the form of an MMS, which will contain full information about the paid actions carried out.
2. Send an empty text message to 5039. After that, the user will receive a decryption of expenses in the form of MMS.
3. Send an SMS to 5039, where you indicate your e-mail, to which the company will send a printout of the subscription fee for the past week.

For sending a report, a subscription fee of 21 rubles is debited from the balance of a Megafon user at the time the request is sent.

Transaction information for the last month

Data on all expenses can be obtained in two ways: in the form of compressed information or full detail paid service

Monthly account. The compressed way of informing is called "Monthly bill". The function can be activated in the salon of the MegaFon operator or on the official resource of the company through Personal Area. For this you should:

• open the "Services" section;
• item "Statistics and detailing";
• enter your e-mail in the field that appears;
• configure the functions for receiving a response to a request;
• activate the service.

With the help of this service, the subscriber will monthly receive information about the balance expenses for the specified email box. The service is provided free of charge to all Megafon users.

Expanded detailing of paid features. To order a detailed report on all monetary expenses on the number with full information, you should contact Megafon support service - 8-800-550-05-00 (calls are free) or 0500. Remember that the operator will ask for passport data, so you need to prepare a document in advance.

The service can also be activated in a mobile phone shop. This will require an identity document. In certain regions of the state this function can be activated by going to the Personal Account on the official Internet site mobile operator.

Such an information service is charged and charged depending on the subscriber's connection region. Payment on average is 60-100 rubles. Payment for the service is deducted from the subscribers' account every month after the receipt of the details. A subscriber can receive a detailed expense report in a convenient way for him, which is indicated when activating the service:

• printout to the postal address;
• courier (additional fee for courier services);
• by letter to email.

How to find out the date the Megafon subscription fee is charged for any period

To clarify the costs for a longer use of services, you can use the "One-time detail" service. By activating it, the user can receive information for any period of use. It is possible to generate/order a report on your own only for the last six months. To obtain data on an earlier period, you should contact the Megafon communication salon with a passport.

To generate a report on your own, you can use one of the following options:

1. Send a USSD request *105*803#, to which the operator will send an information notification about expenses. Attention! In different regions of the Russian Federation, other USSD commands may be used to request this service. You can find out the code for your region on the company's official website in the "Services" section.
2. Dial the short number 0500 and follow the instructions of the answering machine (free of charge).
3. Go to the "Personal Account" and select the necessary information for certain period. Information can be viewed in the form of a message at the email address specified by the subscriber.
4. Call the number 8-800-550-05-00, where the operator will help you order a one-time detailing (free of charge).
5. Go to the office of the cellular company Megafon (an identification document is required).

MTS customers have the opportunity to receive information about all the services they use, as well as data on their cost. Providing a report on the funds spent per day makes it possible to analyze and distribute them correctly. Perhaps the client has connected services that he does not use, but the debiting of funds continues, because they are active. There are several options for how to find out the latest write-offs on MTS.

Obtaining data on operations performed during the day

Each client of the MTS company can find out the latest write-offs from the account. For this, the following services are provided:

1. Detail of operations. The report shows the calls, messages and other services involved during the six months. You can request data in your personal account or in the customer service center. It is necessary to leave a corresponding request in the detailed section. The answer comes to your personal account or by e-mail. It is possible to independently choose the most convenient document format.
2. Today's Expenses. Before you can find out the last 5 write-offs on MTS, you need to dial *152#. This service allows you to control the funds debited during the day. This is especially true in cases where the client immediately discovered a leak of funds and wants to know where and what they were debited for.

For clients who are interested in how to find out the latest debits on MTS, it is enough to remember one number - * 152 #. It is relevant both in the region and in roaming. MTS takes care of its customers, therefore it provides data on recent actions completely free of charge. The service is very convenient, as it helps to control the funds on the account and prevent them from being written off to unnecessary destinations. The client can at any time refuse many services and additional applications, as well as calls to expensive destinations.

As for detailed details, it allows you to make a complete analysis of your mobile activity. It will take more time to receive it than in the case of how to find out the last five write-offs on MTS. Depending on the selected period, a table of outgoing and incoming calls, as well as messages and active services. The cost of each service and the frequency of its use are indicated, which makes it possible to calculate all costs for mobile communications. Both operations are very useful and convenient.

From time to time, mobile phone owners have to face the problem of reducing the amount of money in their account. Often, when contacting the specialists of a company providing communication services, or viewing the details, it turns out that a number of options are activated on the number, which subscribers have not even heard of. Most of the additional newsletters and packages offered by mobile operators, such as MTS, are paid. The subscription fee for some can be charged every day, for others - once in a certain period.

Noticing the slight change in balance that happens on a daily basis is not easy. Payment for the period (the size of some may exceed 100 rubles) attracts more attention of the subscriber. Periodic MTS services - what it is, how they are connected, what actions should be taken to deactivate, how to check what is activated on the number - we will consider all these and other questions in this article.

What is meant by "periodic services"?

The mobile operator MTS in its arsenal has a wide variety of options and additional services. Some of them are included in the basic category and are provided without a monthly fee (perhaps even without an activation fee), the use of others is carried out on a paid basis. These may include:

• a variety of newsletters (news, entertainment, adult categories, etc.);
• service packages (minutes, megabytes, SMS and MMS);
• additional services that allow you to receive discounts on communication services, for example, when you are in roaming, the Internet without restrictions, etc.

Periodic services are those options, mailing lists or packages that are valid for a specific period of time (for example, within a month). As a rule, these are some kind of promotional services or offers. Write-off of funds for them can be carried out either daily (the amount of payment is an average value calculated from the total cost in proportion to the days in a month or a week) or one-time, for example, upon connection.

The full list of MTS services can be viewed at official portal mobile operator in the appropriate section.

How can I disable periodic services?

The subscriber has the ability to independently disable periodic MTS services. What does this mean? Most services are managed through mobile phone: SIM card menu, USSD requests, Internet self-service system. If it is not possible to get rid of unnecessary services using these methods, you should contact the employees of the mobile operator company (by phone or in person, in the office). To deactivate the options, you will have to go through identification procedures: by phone - to clarify the data of the owner of the number, as well as his passport, in the office - to present an identity document.

How to view services on MTS that are connected to the number

If the subscriber has doubts about where the money is going from the account, and there are suspicions that any additional services are connected, you should find out if they are justified. To do this, you can use any convenient way: via a mobile phone, the Internet, with the help of an employee of a company providing communication services. The most convenient option for viewing the status of the number and managing the connected options and services is the user's "Personal Account". Here you can get full information and get a list of MTS services that are activated for this subscriber.

Browse services over the Internet

In order to use this method, you must visit official resource MTS company and go to the "Personal Account" (you must have a mobile phone at hand). On the main page of the site, on the right upper corner, you should click on the icon "My MTS" and enter the required data. In the "Personal Account" will reflect all the information on the number. In the "Services" section, you can check the currently activated services and subscriptions. Here, not only available options are displayed, but also options available for the number. How to refuse MTS services through the "Personal Account"? Opposite each option, commands for control are available - "activate" and "deactivate".

Get information about services by mobile phone

If it is not possible to visit the user's "Personal Account" on the Internet, then you can quickly get the data using a USSD request. The information will be sent to the subscriber in the form of SMS. The cost of MTS services activated on the number will also be indicated in a text notification along with combinations to disable them. To use this method of obtaining information, you must c mobile number dial the sequence of characters: *152*2# (if the command does not work, you can also try *152#). Checking subscriptions on the number is done using the command *111*919#, which allows you to manage them (disable/enable).

How to cancel MTS services through customer service

Another way to find out which periodic MTS services (what it is, we told earlier) is activated on the number is to call the subscriber service at 0890. After connecting, you can use the automatic one and find out the necessary information. For a dialogue with a customer service employee, press "0". Do not forget to prepare the passport details of the owner of the number, otherwise the data may be refused, since information related to a specific number is provided only to the owner of the SIM card.

Useful MTS services

Among the options offered by the company, you can find demon paid services MTS, which can be really interesting and useful. Among them, one can single out the ability to talk “in the red” (the “On trust” option is provided free of charge). The minimum threshold is 200 rubles, the maximum is the amount of expenses per month x 1.5. It is provided to subscribers without prior connection. If necessary, you can refuse it.

"Promised payment" (MTS) is another service that can help out in a situation where there is no money in the account, but it is necessary to use communication services. You can get a loan from a mobile operator up to 800 rubles for three days (the service is provided for a fee, the amount of payment depends on the amount of the promised payment). Activation is possible by command *111*123#.

For lovers of long conversations, various packages are provided with the included number of minutes and providing discounts for certain destinations. To surf the Internet with mobile device you can also select an option, for example, “Bit” (75 Mb / day for free for a monthly fee of 150 rubles / month), etc.

Sending a request *110*subscriber number# will allow you to send the right person a request to call back at the moment when there are no funds on the account necessary for the call. A request to replenish the balance of your number can be sent to another subscriber of the MTS company through the command *116*subscriber number#.

Conclusion

Periodic MTS services - what is it: useful services or just a way to get money from subscribers who don't need it? The answer to this question can be different in each case. All clients of mobile operators should regularly check the list of services that are activated on the numbers in order to avoid misuse of funds. In the lists of options available for use, there are a lot of useful and worthwhile ones, for example, "Promised Payment" (MTS), which will not allow you to remain without communication in the absence of funds. If it is impossible to independently determine what the money is being debited from the account for and the above methods did not help to find out what the money is being withdrawn for, it makes sense to contact the specialists of the mobile operator's contact center. Specialists will not only help to clarify whether there are any paid services on the room, but also help to turn them off. For help, you can also contact the employees of the office of the company.

_______________________________Hi all!_______________________________

Today I want to tell you about the mobile application on Android - My MTS.

This application can be downloaded for free from the Play Store.

But, I'll start with a small preface.

Since, back in the fall of last year, I purchased a Huawei P10 phone with a slot for two SIM cards, I decided to put an MTS SIM card, "just in case."

At the same time, I did not plan to use a SIM card on an ongoing basis, so I clarified all the details about the tariff conditions in the communication salon.

My tariff plan Smart Unlimited. Under its terms, a daily subscription fee of 12 rubles is provided. 90 kopecks, i.e. 387r. per month.

The employee of the communication salon assured me that 12.90 is the maximum amount by which the account can go negative. But no matter how..

So, the preface is over, now let's move on to the consideration mobile application My MTS, and to how I revealed the discrepancy between the words of the MTS salon employee and the situation that is happening in reality.

This is what the application icon looks like in my phone programs. The icon has long been familiar to everyone, a white egg on a red background.

When you open the application, we are greeted by a splash screen. The application does not ask for a password.

After downloading the application, we get to home page where the main balances for service packages, phone number and balance amount are reflected.

And here is what the application menu looks like.

The menu has all the necessary sections with which you can get a fairly large amount of information.

But, to be honest, everything is quite confusing, there is too much of everything. In addition to the main set of sections, here you will find quizzes, games, and cashback, all in a heap.

By clicking on the "control expenses" button, we can view the expenses for the last days and set the period for which the report is required.

Here is a countdown of my spending for the last 30 days.

And here is the report for the current June.

Reports are generated quickly, literally in seconds. It is also possible to view expenses not in monetary terms, but as a percentage, but I do not use this opportunity.

Well, now back to my case.

I replenished my account on June 18 for 15 rubles. Balance: 5.65 rub. It is convenient that even the time of crediting funds is reflected in the application.

The operator in the MTS communication salon assured me that the account could not go into negative territory by more than 12.90.

And again, I open the My MTS application and see this picture:

The operator charged a double subscription fee on the same day.

Again using the application, I decided to call hotline MTS. We had to wait more than 10 minutes for a response from the operator.

The application has the ability to write to MTS, but only through mail, which is not convenient. Why is there no online chat?!

And, as it turned out, I waited 10 minutes in vain.

Well done MTS! So they have everything arranged great, ash sick sometimes!

The whole point turned out to be that I (on June 18) replenished my account too late (at 18:22) and the operator wrote off the current minus from the account + fee for the 18th and + fee for the 19th.

Total, for using MTS services from 18:22, June 18 to 02:12, June 19, i.е. not full 8 hours, I paid 35.15 SUBSCRIPTION FEE.

Not bad business! Thanks MTS!

And thanks for a practical application that allows you to track the movement of funds on your account.

The screenshots above show that instead of 387r. per month, I paid only 129r. (for the days of use), so MTS decided to "weld" .. Return the lost profit ..

I give the application a triple, for a bunch of everything superfluous and advertising, if I more or less figured out what and what, then my mother will immediately "get lost" there and push everything in a row. But I will recommend it for use, since using the My MTS application you can track in detail the moments and amounts of debiting funds.