According to the legislation in force in Russia, each viewer has the right to a small package of federal TV channels, which must be broadcast free of charge, regardless of whether the provider has paid for the services. But sometimes situations arise when they disappear without a trace. The first step in such cases is to find out why the Tricolor does not show demons. paid channels without payment.

Dealing with the difficulties that have arisen without understanding the causes of their occurrence is quite difficult.

In this case, often the source of problems is on the surface, and the return of the broadcast takes a few minutes.

Therefore, in order not to lose the opportunity to watch your favorite series or program, you should try to restore the reception and operation of the receiver yourself, without resorting to the help of specialists.

What channels Tricolor shows for free

To know how high-quality services the provider provides, and the package of basic TV channels turned out to be somewhat complete, you need to know what exactly is included in it.

Those subscribers who are not going to overpay for satellite TV and are ready to be content with the basic package should make sure that they have the following 20 free Tricolor TV channels:

• Ren TV;
• Home;
• Star;
• Carousel;
• Match;
• Muz TV.
• The first;
• Friday;
• Fifth;
• Russia 1;
• Russia 24;
• Russia K;
• Saved;

In addition to the above, there are 4 more information channels from the provider with news about latest news and connectivity additional services and functions and 1 teleshop.

Radio fans can listen to Vesti FM, Mayak and Radio Russia for free.

Main reasons

If federal channels are not shown on Tricolor, you should think about what could lead to such problems. To the most common reasons troubles in 2019 include:

• equipment malfunction and incorrect operation of the SMART card;
• receiver failure;
• outdated console software;
• frost or water on the surface of the antenna or dish position incorrectly;
• technical work at the provider or on the TV channel.

It is important to emphasize that other reasons may also be possible sources of problems that prevent the provider from consistently showing mandatory TV channels. But the problems and events described above are the most common, so it is with them that you should start restoring the translation.

Difficulties with smart card

One of the most common problems is the situation when Tricolor shows only the information channel. What is the matter and why this is happening is not at all difficult to figure out, since the only source of trouble in these cases is the SMART card. It is much more difficult to understand what to do in order to return the rest of the TV channels.

To cope with difficulties, it is worth taking a closer look at the map. It may be inserted the wrong way or have damage, scratches, bends, resulting in no signal. And if it is not difficult to change the position of the card, then it is already impossible to return the work to a bent card. In this case, you will have to buy a new one.

Reason for software update

Convinced that the disappearance free package is not associated with the card, you need to make sure that the set-top box works correctly. To do this, follow the following guidelines;

1. the first step is to simply reboot the receiver;
2. further, if the broadcast is not restored, you can reset the settings to the factory level by finding the corresponding item in the menu;
3. then you need to visit the information channel and wait for the offer to update the software;
4. if it does not appear, you should independently clarify whether the software needs to be updated (on the manufacturer's website or the provider's portal).

Usually, after the actions taken, all problems and malfunctions disappear.

Other reasons

In addition to the actions already described, subscribers should make sure that the connections are correct and take a closer look at the current position of the antenna. The changed angle of inclination remains one of the most common reasons why the Karusel channel does not show on Tricolor TV. Dirt on the surface of the dish can also be a source of interference, so if there is any, it must be removed.

Additionally, you can call contact phone Tricolor and find out if prophylaxis is currently being carried out. These technical works are capable of leaving viewers for some time without the opportunity to watch their favorite channels and programs.

Why Tricolor does not show free channels

The disappearance of channels is usually associated with a malfunction of the equipment or its incorrect operation. Therefore, the restoration of the broadcast should begin with checking the condition of the receiver, SMART card, wiring and dish. If this did not correct the situation, and Tricolor does not show free channels, what to do is unknown, you should contact the contact center.

To do this, you need to dial a simple, toll-free number. 8 800 500 01 23 and wait for a response from a specialist. The consultants of the satellite company will definitely understand the situation and suggest what is the best and most reasonable thing to do.

Tricolor TV is one of the satellite television operators, which is very popular. In the European part Russian Federation Tricolor TV shows Russian-language channels from Eutelsat satellites 36A and Eutelsat 36B, and in the Far East and Siberia satellite Bonum 1 broadcasts, while 10 federal channels are broadcast free of charge. There is no need to complain about the digital quality, and in general, the reviews about the provider are very good.

In order to start using the privileges of Tricolor TV, you first need to go to the company's website and check if the place of residence is potential client in the coverage area. If the answer is yes, the next step is to purchase equipment to use the service. And then register the subscriber. All questions can be asked by dialing the Tricolor TV support number, which is on the official website.

Whichever satellite TV operator you choose, you should always keep in mind that errors in the system operation happen to everyone sooner or later. Then the subscriber wonders what happened and how to solve this problem. In this context, Tricolor is no exception.

“No signal”, “Error 0”, “Scrambled channel” or “No access” - most users are usually familiar with these inscriptions.

Most often, such errors appear due to problems with the functioning of the receiver or even due to a power surge in the mains. In addition, the subscriber is advised to check whether the subscription is paid. Error 0 could very well be due to service expiration.

• To solve the problem, in most cases it is enough. If the subscriber uses the service using a conditional access module, it must also be removed from the receiver and then reinserted.
• The CA module or card may not be inserted correctly. If everything is in place, when you press the remote remote control button No.ID, the subscriber's number will appear on the screen.
• If this error occurs, you need to reset the settings to factory settings. You need to enter the receiver's menu, where the system will prompt you to enter a four-digit code, then find "Factory settings" and click on the "Delete settings" line. You don't need to worry about the channel list. After this simple operation, the list can be restored using autosearch.
• In some cases, this error occurs when the receiver has not been used for a long time. To fix the problem, you need to leave it in working condition for 8 hours, and the error will disappear. It usually happens much earlier.

Error 2 - No access to view

Error 2, unlike Error 0, gets to know the user much less frequently. There are several reasons for this problem: the smart card is inserted incorrectly, and the equipment simply cannot read it, the software of the subscriber's device has gone wrong, the smart card chip has failed.

• It is necessary to change the receiver settings to the factory settings. How to do this is indicated above in the description of Error 0.
• Make sure the smart card is inserted into the tuner correctly.
• In the event of a breakdown or other malfunction of the card itself, it needs to be replaced. It is necessary to address this question by the number: 8-800-500-01-23.
• contact service center.

Error 3 - No access to view

The error often occurs on outdated equipment and means that the subscriber's tuner could not find the key to the channel, or the encoding is not recognized by the receiver at all. Another reason for the error is that the equipment, when searching, accidentally “stumbled” on another provider and reset all settings.

• If the problem lies in the wave of another provider, then the settings must be reset to factory settings, then click on automatic calibration. In this case, the device encodes the channels again. The procedure can take up to 8 hours.
• If you failed to cope with the error using the first instruction, you should contact the service center to replace the smart card, since most likely it is out of order.

Error 4 - No access to view

This error pops up most often after an independent attempt to configure channels. The reason for its occurrence is quite simple - when trying to tune in to your channels, the receiver "caught" the channel of another provider. Either the subscriber disconnected the receiver from the power source, and a failure occurred at this stage. What to do?

• take advantage standard procedure tuner reset.
• Reset all settings to factory settings.
• If the options described above did not help, take the next step. You need to turn on the TV and go to channel 333, select "Yes" on the remote control, and then press "OK". After a few minutes, the user's equipment will be completely updated and rebooted.

Error 5 - Smart card is not recognized by the receiver

The answer lies in the message accompanying this error. Its cause is the incorrect position of the smart card in the connector of the subscriber's receiver. Another reason is that Tricolor often updates its systems to please subscribers with new features. Therefore, the story of how the new smart card was inserted into old receiver far from uncommon.

• If the issue of the card and the receiver do not match (or vice versa), you need to buy new equipment.
• Check the correct position of the card in the tuner slot.
• If the card is inserted correctly, check its integrity. If the circuit is damaged, the signal from the card will not be read.
• Check the integrity of the TV socket. If one of the objects is damaged, contact the service center for help.

Error 6 - No access to view

Unfortunately, fraud is far from uncommon today. The Tricolor company took this nuance into account and introduced a strict restriction on the use of equipment without registering it. In most cases, this is the cause of Error 6: the receiver is not registered, or the subscriber's information has not been confirmed.

• You need to register the user's equipment.
• Provide personal information about yourself. This can be done on the official website, in the Personal Account. If for some reason there is no access to the account, you can fill out a questionnaire on the website or call hotline and report the information there. The need to share data about oneself is spelled out in the Agreement with Tricolor, which also states that when changing data, the client is obliged to notify the company about this within 3 months.
• If all the information is entered correctly and the equipment is registered, but this Error appears, you need to reset all settings to factory settings.
• If the equipment has been idle for a long time and “Error 6” has appeared, then the problem can be solved by itself. To do this, simply leave the receiver on.
• Sometimes the causes of a TV failure are overgrown tree branches, especially if the subscriber lives in a private house. In this case, it is necessary to remove the obstacle for the normal operation of the equipment.

Error 7 - Smart card not recognized by the receiver

Often this error occurs when the card is in the wrong position in the receiver slot. Another reason is that the money on the Tricolor personal account has run out. In other cases, the cause of Error 7 may be incorrect tuner settings, bad weather, or some kind of problem with the plate.

• It is necessary to check that the card is intact, installed correctly, or a card from another provider was not inserted by mistake. If the card is damaged, it can be replaced. To do this, be sure to remember the equipment ID and contact the Tricolor office.
• If the problem is with the antenna, it is better to call a specialist. It is not recommended to touch it yourself, unless the subscriber has special skills. You can change the position of the plate every time by 1 cm, while before each movement there should be a gap of 5-10 seconds.
• If the problem is in the weather outside the window, you just need to wait until the weather improves and broadcasting resumes.
• If the cable is damaged, it must be replaced with a new one.
• Try to reset the default settings.

Error 8 - Receiver does not support smart card

Most likely the problem is in the update. software, which was installed incorrectly, or has already gone astray existing settings. Most often, this problem occurs for owners of equipment with a 13-series card. How to fix?

• It is necessary to check the correct position of the card in the receiver. If the subscriber notices that the card is displaced, you need to take it out and insert it again. It is also worth checking it for contamination. If the card is dirty, gently wipe it with an alcohol wipe.
• If the system freezes, you need to turn off the receiver itself, then unplug it from the power supply and remove the card. Then turn on the equipment again. The system will reboot.
• It often happens that the novelty of the receiver does not match the novelty of the TV. In this case, you need to enter the "status" section in the tuner menu. There you need to find a unique code of 12 digits, which is called DRE. It can also be found on the back of the receiver. If there is no DRE code on the receiver, and it is not displayed on the screen, it is worth rebooting the equipment. If after several reboots the code still does not appear, you need to buy a new tuner or take the existing one to the repair service.
• If the number is displayed, but there is still no image, then outdated software is most likely to blame. You can update it by connecting the receiver to the network or download the software version from a computer using a special cable. After that, you need to register the equipment on the site, and wait for the image to appear.

Error 9 - No access to view

A message appears on the subscriber's TV screen stating that access to viewing channels is restricted. There may be several reasons: no funds on the account, the subscriber did not register his equipment, another technical malfunction. How to fix this error yourself?

• Usually, when installing equipment, it is the master who registers it. But, if for some reason this did not happen, the user is quite able to register himself. First you need to enter the ID of your receiver on the Tricolor website and make sure that there really is no registration. Then you need to fill out a questionnaire with your personal data, after all the manipulations, the subscriber will be sent a password to enter the Personal Account.
• If the problem is lack of funds, you need to replenish the account. It can be done different ways: through a bank card, terminal, mail, mobile phone. After the funds are deposited, it may take some time before the error disappears.
• Might need to connect paid subscriptions. You can see which subscriptions are registered for a subscriber in the Personal Account or in the tuner menu. If the user wants to watch paid channels after the funds are credited to the account, you need to go to the “Check Subscriptions” tab on the Tricolor official website and pay for the necessary channels. Then reboot the receiver.
• If the problem is technical problems, then you need to reset the settings to factory defaults as standard.

Error 10 - No access to view.To resume viewing, you need to pay for the service.

This error has only one interpretation - the subscriber does not have the required amount on the account. First of all, you need to check the amount in your Personal Account. Perhaps the money was not transferred to the account of the service itself, but to the general account.

• If the subscriber has just paid for the service, then the money may not reach immediately. Therefore, it is worth waiting for a while or simply rebooting the receiver.
• On the Tricolor TV website, you need to go to the "Support" section, select the "Check connected services" item and enter the receiver ID. Thus, the subscriber will check whether his service package is connected.
• If the service is connected as expected, we check the availability of money in the account. If a large amount was deposited on the account, then it may happen that the money remains on the general account, and they need to be transferred to the service chosen by the subscriber. To do this, you need to go down to the very bottom of the page, where the user will find elementary instructions on how to do this. If everything went well, the subscriber will see that the service is activated and Error 10 will disappear soon.
• Sometimes Error 10 appears due to weak signal. In this case, the tuner cannot encode channels. In order to correct the situation, you must first turn off the power to the equipment, go to the "Services" tab and select the red button "Repeat activation commands", then turn on the receiver to the network, wait until it turns on and find the channel that was encoded. If the situation has not changed, contact the nearest Tricolor office or call the Hotline.

Error 11 - No access to view

Such an error, for sure, does not indicate a malfunction of the equipment, but the subscriber should still check the money on the account. It is possible that an unexpected error occurred during the payment, and the money has not yet been credited to the account. One of the causes of Error 11 is software failure.

• If there is no money in the account, you need to replenish the balance.
• Check the subscription to paid services (how to do this is already indicated in the description of Error 10).
• If all subscriptions are paid, but the error still remains, you need to restart the receiver.
• If the subscriptions are paid, there are funds on the account, then most likely the user has encountered a problem with the software malfunctioning. To troubleshoot, you need to reset the settings to factory settings. To do this, you need to find the "Settings" item using the remote control, enter the standard code - 0000 and select "Factory settings" / "Data reset" / "Factory settings" (depending on the receiver model). After that, you need to restart the equipment.

Mistake 12 - Make sure that in the search settingsTV / radio channels set to the correct region

The description of the error on the user's screen speaks for itself - there is no binding to the region or it is indicated incorrectly. The problem is solved quite simply and quickly:

• You need to go to the tuner menu, select the "Settings Wizard" item and indicate the region in which the subscriber is located.
• After the operation, you may need to reboot the equipment.

Error 13 - No access to view

An error means that the receiver has lost the activation keys. What should the subscriber do in this situation?

• It is necessary to check whether the keys registered on the card are active. To do this, you need to enter your Personal Account and restart the keys.
• Call or write to the Tricolor TV support service, which is responsible for distributing the keys.
• Many advise waiting for the recommended 8 hours. But this, unfortunately, does not always help to solve the problem.
• If none of the above helped to fix the problem, you need to contact the Tricolor office in person, have the receiver and the documents issued for it with you.

Error 30 - No access to view

Error 30 is the saddest mistake. She says that the subscriber's receiver is faulty and there can be only one solution to the issue:

• The equipment must be taken to a service center.

Error "boot» - No access to view

When this mysterious inscription appears on the receiver, the main thing is not to panic. Most likely this is a software problem, a malfunction of the power supply or motherboard.

• The tuner needs to be reflashed (put a different version of the software) using a special programmer. If the user does not have special skills, it is better not to undertake this work, but to entrust it to specialists.
• If the problem is in outdoor unit power supply - it is worth buying a new one, if the malfunction is in the internal - take it to a service center.
• If something is wrong with motherboard- Definitely take it in for repair.

Error "Short circuit ..."

Often the error occurs due to cable damage. Sometimes a malfunction occurs due to the converter on the antenna or the receiver itself. To determine where the problem is, you need to turn on the receiver and disconnect the cable from it. If the inscription is gone, then the problem is definitely in the cable or converter. What actions to take next?

• If the cable is to blame, then you need to repair it or completely change it to a new one. The same applies to the converter.
• Some users connect a second receiver to the cable from the first using a splitter. This may be the cause of the error. You need to buy a second converter and connect it to a second receiver.

Error "ER31»

Indicates a broken motherboard.

• Assumes its repair or replacement in the service center.

Conclusion

Progress does not stand still in relation to Tricolor TV. Every year the equipment is modernized and there are fewer malfunctions. But it is worth remembering, no matter what error the subscriber's receiver gives out, in the absence of relevant knowledge, it is better to consult with the Tricolor operator.

Tricolor TV has one package of HD channels for all subscribers "Single", the cost of which is 1200 rubles. per month. But at the same time, any operator of digital television under the Federal Law is obliged to broadcast free channels available for viewing by everyone. Why, then, users may have the inscription "no signal" on free programs. How to diagnose and fix the error.

The "basic" package of channels is connected to customers automatically free of charge. The following list of TV programs is indicated on the Tricolor TV website:

All-Russian:

• Russia 1;
• Match;
• Fifth;
• Russia 24 and Culture;
• Carousel;
• ORT and TVc;
• RetTV;
• Saved;
• STS and Home;
• TV3 and Zvezda;
• TNT and Friday;
• First and World, as well as MuzTV.
• And also 4 promos.

However, there is information that from 2017 the list of free broadcasting will be significantly reduced to only 8 TV programs. In the "Basic" package: three information channels, an Orthodox channel, two promo and TV-TV, TV2-TV.

We will analyze why a malfunction may occur and how to fix it. First of all, it is worth checking the performance of the equipment itself.

How to check the correct operation of the equipment

If the “Basic” package has stopped working for you, the error may be due to incorrect operation of the equipment. To diagnose and solve the problem, do the following:

1. Perform a health check of the equipment from the very beginning. The very first option is to restart the power prefix, that is, unplug it from the outlet for 10 - 15 seconds, then start it again.
2. If the first method did not give positive changes, we proceed to checking the Promo channels, which should function even with the Smart Card pulled out. Even if he writes: “no signal”, reset the equipment settings.

How to reset your receiver

It is recommended to reset the equipment to factory settings in almost all malfunctions related to the broadcast of HD Tricolor TV channels. To carry out this operation, you must:

1. Enter the menu;
2. Enter your PIN.
3. Go to factory settings.
4. And confirm your decision (twice).
5. Then, again enter the desired region and click on auto search for channels.
6. Save your settings.

According to the rules of digital television broadcasting, even with an unpaid package, federal free channels should turn on for you, they will only be transferred to the end of the list and the numbering will start from 100.

If after all the operations nothing has changed for you and the package is still unavailable (a message is written that there is no signal), check the integrity of the cable to the antenna for mechanical damage or clamping. And also re-tune the antenna according to the instructions that are included in the kit. If it doesn't work on your own, call the wizard.

If promo channels from Tricolor TV work, but there are no basic

Users may have a question why the promo channels work, while the basic ones are not broadcast and show “no signal”, and what to do to solve the problem. There can be three reasons for the failure:

1. You have not confirmed your registration of subscriber data.
2. The receiver does not recognize the smart card.
3. The card is incorrectly installed.

In the first case, you just need TV on free number 8-800-500-01-23. Or register through the official website of the company, where you will need to enter the equipment ID to receive a password from your personal account.

Card reading or recognition problems

What to do if the equipment is registered, promo HD channels are shown, but all the rest write that there is no access or a coded channel? Why does this situation arise?

First of all, you should check if the receiver sees the card. To do this, do the following:

1. Go to the menu using the remote control from the set-top box, click on the "Conditional Access" item.
2. Select the module, so the card ID should be registered, if it is not there, then try reinstalling the smart card in the equipment.
3. Turn off the console, then pull out the card.
4. Wait a bit, insert it back in the correct position until it stops.
5. Start the receiver.
6. If the actions did not correct the errors, contact the service center.

There is another situation that answers the question why the base channels are not shown - this is outdated receiver software.

How to update software

To update, you need to get to the Tricolor TV menu, select the item with the update and click update.

Attention! Do not turn off the equipment during the process of loading new modules, otherwise the equipment will fail.

And there may also be a very simple reason why basic or some HD channels are not shown - there is a scheduled update on the TV channel itself, then you just have to wait a while. You can find information on prevention through the service technical support or by calling friends who also have Tricolor TV installed.

Nuances of Tricolor TV

Recently, information has appeared that subscribers in Tricolor TV will not be able to watch free channels without paying for the "Single" package. Technical support operators justify such a disregard for the law on digital television the fact that the contract for the provision of services states that the operator is not responsible for the correct operation of the basic channels in the event of termination of the contract.

Tricolor TV can terminate the contract unilaterally if you do not pay subscription fee in time. Thus, you can lose even basic TV programs without paying for the package.

The work of the largest satellite television operator is based on modern equipment and software. A complex process does not provide insurance against malfunctions and errors, the most common of which is the absence of a signal. If Tricolor does not work, today we will consider the most common causes of a malfunction and their correction. You can fix the problem yourself, for this you will need to conduct a preliminary diagnosis and follow the instructions.

Unstable broadcasting of prepaid service packages is associated with many external and internal factors, each of which requires individual consideration. The following reasons can be identified first:

• engineering works. The operator may perform software or component updates that prevent the use of the operator's services for some time. Subscribers are notified in advance of such work by publishing the relevant news on the official website or organizing an email newsletter;
• incorrect connection. The most common reason for the above message to appear on your TV screen. The problem may hide as in incorrect connection, and in the satellite position settings;
• bad weather conditions. The principle of satellite television is to exchange a signal between a satellite dish and a satellite. Heavy rain, snowfall and other natural phenomena can adversely affect the provision of services;
• problems in software settings and firmware update. Here you may need both a reset to the factory settings, and a complete reinstallation of the system.

Each of the above causes can be identified during diagnosis. You should additionally consider the full algorithm of actions for a specific error, which will speed up the troubleshooting process.

What happened to Tricolor now

The official website of Russia's largest satellite television operator not only contains tariff information, but also informs its customers about upcoming technical events. It is recommended to periodically visit the news section, which will allow you to stay up to date with the latest events. Signing up for a newsletter subscription e-mail will help you find out what is happening with Tricolor TV today. You can activate it in the user account. For this you need:

1. Go to home page control panel, where you will be prompted to register and further authorization;
2. Fill out the required form, specifying personal data and login parameters;
3. In the settings section, enter your own email address and activate the newsletter system.

If the problems with Tricolor TV are not related to the planned work, you should independently make a preliminary diagnosis and correct the malfunction.

What to do if Tricolor TV does not work?

The initial diagnosis is based on identifying the location of the malfunction. Turn on the technical channel, if the image is not broadcast, the reason is hidden in:

• improper installation and configuration of equipment;
• failure of technical components;
• bad weather conditions;
• software problem.

If the technical channel is displayed correctly, you will need to restart the receiver and initiate a reconnection with the satellite. The problem “why the Tricolor does not work today” is solved simply. To do this, it is enough to completely disconnect the equipment from the network for a few minutes. If after this action nothing happened, reset the settings to the factory level, as problems with the receiver are often associated with incorrect software operation.

Additionally, it is worth mentioning the possibility of equipment incompatibility with some service packages. So, an outdated receiver will not be able to broadcast HD channels. Check technical specifications first.

Factory reset and software update

Resetting the settings can be done independently using a conventional remote control. To do this, follow a series of steps:

1. Open "Menu" or "Settings". The names and location of functions may vary depending on the specific model of the technical device used;
2. When you go to "Options", you may be required to enter the system PIN. The default is "0000";
3. Select the "Reset settings" item, confirm the changes;
4. Wait until the action is completed, after which the equipment will be rebooted;
5. Proceed with reconfiguration.

You will be prompted to enter basic parameters and search for channels. This can be done manually and automatic mode, for the consideration of the client.

Diagnosis of correct setup and operation

Considering why Tricolor TV does not work: writes no signal today 2020, you need to go to the technical equipment if resetting the software to the factory level did not bring the desired result. The problem "No connection to the server" may be wrong connection wiring. Check that all ports and connectors match according to the basic operator's instructions.

An incorrectly installed antenna is also often the cause of the lack of a signal. Satellite antenna- an important element that serves to transmit and receive data packets from the server. Position adjustment is made according to your location. detailed information, the table of inclination level and recommended location is published in the corresponding section of the official website. If you are having trouble fixing the problem yourself, please contact a qualified technician for help.

If the above methods did not help, the device is likely to fail. If you have not violated warranty obligations, the receiver will be replaced free of charge. To do this, it will be enough to visit the nearest service office and leave a written application.

There are many problems of poor and incorrect operation of satellite television. Regardless of why the difficulties arose, the subscriber wants to fix the problem as soon as possible and watch their favorite TV shows. First of all, you need to know why Tricolor TV does not work and what measures need to be taken. Without this, fixing the problem will be problematic.

It is important to focus on the fact that specialist services are not free. But the breakdown can be minor, and you can solve it absolutely free of charge and on your own. You need to know how to act in any given situation. But imprudent and thoughtless actions should not be performed

There are a sufficient number of problems, but in general they can be divided into several groups (depending on the solution methods):

• malfunctions of the receiver;
• technical problems;
• difficulties with signal reception;
• problems with registration and payment.

Do you want to watch your favorite TV program, but technical problems have occurred and you do not know why Tricolor is not working today? Maybe some technical work is going on. It is worth paying attention to the fact that the official website provides information that technical work is being carried out and the signal may disappear, for example, due to worsening weather conditions.

Is this information not available? Then you can send information about the error that has occurred in the form of an email to Tricolor TV. Experts will help you solve the problem.

Before proceeding with the repair work, you need to pay attention to what the receiver writes: it is in his messages that the explanation of the problem lies. If the Tricolor TV receiver does not turn on, then it is better to seek help from a specialist with experience.

Satellite TV can also very often stop working due to weather events (thunderstorm, hurricane, strong wind and / or rain). The problem occurs because no signal is being transmitted to the receiver.

6 kinds of antenna failure

• The converter is out of order;
• the saucer turned due to strong wind;
• frost covered the surface of the antenna;
• there are objects in front of the plate that interfere with signal reception and create interference;
• the cable that connects the dish and the receiver is broken or damaged.

Why is there no signal on Tricolor TV? This is the main signal that there is a problem with the antenna (there is a high probability that it is faulty).

First of all, it is worth removing objects that interfere with signal reception, check the position of the antenna. It is recommended to cover the receiver (this is especially true if the antenna is outdoors) so that moisture does not get into it.

It is also important to check the connection of the subscriber.

Receiver problems

A receiver failure is the most unpleasant situation due to which the Tricolor does not work. This may happen due to:

• equipment damage;
• software malfunctions.

Software failure is often the result of an incorrect or interrupted software update. Therefore, it is recommended to regularly carry out planned. To do this, programs must be received at the receiver immediately from the satellite. The equipment must not be turned off when installing the software and directly downloading it.

Even if you really want to save money, you should not do this, the receiver needs to be returned for repair. The cost depends on the damage. If you have a warranty on the equipment, then you should not make repairs yourself. Perhaps you will be given a warranty replacement of the equipment or it will be repaired free of charge.

Other reasons

The lack of reception is also often caused by:

• incomplete subscription fee;
• no payment;
• the smart card is not correctly inserted into the slot or is not activated;
• no registration;
• the equipment stood idle for a long time;
• long installation of the antenna (according to the instructions, it must be installed within 96 hours).

In order to clarify why Tricolor TV does not work, you should enter Personal Area and check if there is a debt on payment for satellite TV. Then you need to check if the Smart Card is connected correctly, as well as its activity.

In the receiver menu, select the “Status” section. If the card is working, you can check its status information. If the card could not be installed within 96 hours, then you need to call the support service and report the situation that has developed.

Preventive work on the provider's servers is another reason why Tricolor TV does not work and there is no signal. On the information channel or on the provider's website a few days before the event technical work this information appears.

If you have not been informed that work is underway, then it is better to contact support. You will be provided with comprehensive information on the duration of technical work. If the consultant reports that the work is not being carried out, then you will need to look for the cause of the breakdown.

Satellite TV is set up, why are there no hd channels on Tricolor TV? This issue also deserves careful attention. If you are connecting for the first time satellite dish, then you need to check if the TV and / or receiver supports a high-quality picture. It is worth checking the payment if there are no Tricolor TV channels at all.