Apple TV outwardly looks the same as most set-top boxes, but this device works not only with Apple technology, but also with other home devices. For example, you can use Apple TV to set up and control Hue lights, play toys, download apps, and stream videos from your iPhone or Mac to AirPlay. big screen TV. Of course, Apple TV has problems too. We will talk about the most common of them in this article.
The essence of the fable is that Apple TV problems often occur even if the device is connected and configured correctly. These may be wifi connection failures, poor quality playback, problems when working with home theater. As a rule, the user can fix this kind of trouble himself. About what and how to do in each separate case, we'll talk. So:
Apple TV WiFi problems
This is perhaps the most common category of problems that almost everyone complains about. Apple owners TV, but which in the vast majority of cases arise through their own fault, and which are also eliminated without much effort. The standard list of complaints about so-called “wifi problems” in the case of Apple TV looks something like this:
- “does not find” a wifi network;
- does not connect to home wifi network;
- connects to wi-fi, but does not connect to the Internet;
- WiFi connection often drops out and turns on Buffering«.
If your Apple TV suddenly behaved in a similar way, then the troubleshooting procedure should begin by checking the IP address. To do this, go to Settings ", then - in" Main » and press « Net «.
- if this same address is not displayed in the “IP address” line, then you must first turn off (from the socket, and hold it off for at least 1 minute) the existing router, after which ( "Settings" -> "System" -> "Restart now" );
- if the IP is displayed, the set-top box is connected to Wi-Fi, but the connection is constantly interrupted, then most likely it is the case weak signal. Try moving the Apple TV to another location, closer to the router, or, conversely, move the router closer to the set-top box.
Apple TV problems with AirPlay
Through AirPlay service, as you know, you can stream a picture from, iPad or to a TV screen. This service is configured very simply and, of course, is very useful in itself. If it works well, which is not always the case. If AirPlay suddenly fails, then the first step is to check that the Apple TV and desired smartphone, tablet or laptop were connected to one . If these devices "catch" different networks, or mobile device connected to internet via network mobile operator, then AirPlay will not work. Open one by one Settings » in each of the devices and see that the name of your home wifi network is displayed in the corresponding sections.
It also often happens that AirPlay simply does not work. That is, you open the video application, get ready to turn on the stream, but for some reason the familiar AirPlay logo is not detected. In this case, it can be assumed that the application you selected does not support the AirPlay service. In addition, it may also be that such support is blocked. Some mobile and TV apps do disable AirPlay support to prevent users from streaming certain video content.
But AirPlay may not work due to a normal glitch as well. So check Apple settings TV in such a situation will also be useful. We open " Settings ” and make sure AirPlay is turned on. Also, if AirPlay is working but not stable and/or constantly lagging, then also try moving your iPhone, iPad, or Macbook closer to the set-top box. If the problem was fixed in this way, then, obviously, the cause of the lags was the poor quality of the streaming signal, and not AirPlay itself.
Apple TV - video issues
Sometimes Apple TV starts playing video without sound, or there is sound but no picture. In such cases, before taking any drastic measures, try simply restarting the stream. If the restart did not solve the problem, check. It must be well connected at both ends. If possible, connect your Apple TV with a different HDMI cable.
Plus, you need to check the resolution of the prefix: "Settings" -> "Audio and Video" -> "Resolution" . Most likely you will see the option " Auto "and that's okay. However, sometimes you need to manually set the resolution that is supported by .
Apple TV - audio issues
If the sound from the set-top box began to fail, then you should also start by checking the volume level. It can be disabled. If everything is fine with the volume, then we restart the stream as standard. Then we check the quality of the Apple TV connection to the TV (HDMI or optical cable, if one is used), as well as the quality of the connection to the audio receiver or. Carefully disconnect the cable and then connect it again. In the vast majority of cases, the entire "repair" is limited to this.
Apple TV remote control problems
Without the remote, Apple TV is just a black box, beautiful and almost useless. Almost - this is because if something is wrong with the standard console of the set-top box, then instead of it you can. But only if you have previously installed and configured mobile app « Remote control » (Remote App). This is one.
As for the remote control problems, the most common of them is the failure to pair this device with the set-top box. That is, it simply does not connect, and "". In such a situation, you first need to check the battery charge of the remote control. If it is discharged, then we put the remote control on charge for at least half an hour. Then we bring it close to the body of the console (at a distance of no more than 5-7 cm), simultaneously press the buttons " Menu " and " Turn up the volume ” and hold them for at least 5 seconds (the pairing process will begin). After the prefix "sees" your remote control, disconnect it from the network. We are waiting for a minute, turn it on and test the quality of the remote control.
Received many improvements, including support for voice Siri assistant, a lot of applications and a touch remote. But no device is flawless, and Apple TV owners periodically experience various problems. Fortunately, most of them can be handled by users on their own.
In contact with
Just like on smartphones, apps on Apple TV can stutter, freeze completely, or work incorrectly. In such situation The best way solve the problem - forcibly close the application. To do this, double-click the " Home”, swipe right or left to highlight an app, and swipe up on the touchpad of the Siri Remote.
Apple TV is slow, buggy and not working properly
Not only applications can hang, but also the set-top box itself. In such cases, simply restart your device. This can be done in two ways: by opening " Settings» → « System» → « Reload» or while holding down the buttons Menu and " Home” until the indicator light on your Apple TV starts flashing quickly.
When you release the buttons, the Apple TV will restart.
Apple TV won't turn on (light blinking)
Remote control for Apple TV not working
If the Siri Remote stops responding, try using the Lightning port on the bottom of the case first. The charge level in the section " Settings» → « Remote controls and devices» on Apple TV using your iOS device as a remote remote control.
In case the issue persists, try resetting your Siri Remote by simultaneously pressing the Menu and buttons volume up. Hold the buttons for 2 seconds.
In some cases, Apple TV stops playing audio without apparent reason. If you're experiencing this issue, try resetting your TV and any audio devices connected to your Apple TV. Usually, this is enough. If this method did not solve the problem, also make sure that all audio settings are set correctly. To do this, open Settings» → « Audio and Video” and make sure that the “Audio output” option is activated and the correct speakers are specified, and in “ Audio mode» option selected « Automatically».
No free space on Apple TV
Users who download a large amount of content on their Apple TV may run out of space over time. Delete unnecessary programs You can from the home screen by doing the following:
1 . Select the application you want to uninstall and press the touchpad until the icons vibrate;
2 . Click on the button " Pause\Play»;
3 . Select " Delete»;
4 . Confirm the deletion by clicking on " Delete».
This method allows you to uninstall only one application at a time. If you want to remove a large number of programs, but do not want to waste time, there is another way. Go to the section " Settings» → « Main» → « Storage Management". You will see a list of applications sorted by file size. Next, click on the trash can icon next to each app and click " Delete».
Apple TV is a very capable streamer that has only gotten better over time with the addition of the Siri remote, apps, and TV guide. However, Apple TV is not immune to problems. There are a few typical problems with this smart box. Fortunately, most of these problems are easily solved.
Here are five common Apple TV problems and how to fix them.
Some application has stopped working.
As with a smartphone, there may be problems with apps on Apple TV. Sometimes they slow down or stop responding altogether. When this happens, the best option is to simply force close the application.To force close an app, press the TV or Home button, swipe left or right to highlight the app, and swipe up on the Siri trackpad.
Apple TV is crashing.
Sometimes it happens that more than just one application is buggy at once. Also, from time to time when Apple TV connects to your home wireless network and there is Internet access, and it's as if the applications simply do not receive data, for some unknown reason.If your Apple TV behaves like this or doesn't work at all, it's best to just restart it. This can be done by going to the "Settings> System> Restart" menu or by holding the "Menu" and "TV" buttons until the indicator on the front apple panels The TV will not flash quickly. When you release the two buttons on the remote, the Apple TV will restart.
The remote control stops working.
If the Siri Remote stops working, first try charging it through the Lightning port on the bottom of the remote. You can check the charge level on your Apple TV in the "Remotes and Devices" section.If that doesn't work, try resetting the remote control by putting it into pairing mode. Do this by holding the remote near your Apple TV and holding down the Menu and Volume Up buttons for two to three seconds.
Audio is not playing.
Periodically, without explanation, the sound on the Apple TV will be turned off. Obviously this will depend on the settings, but if this happens to you, try restarting the TV and any sound equipment connected to Apple TV.This usually solves the problem. If it doesn't, try restarting your Apple TV. Also, make sure your audio settings are correct. Go to "Settings > Audio & Video" and make sure the correct speakers are selected for the audio output and "Audio Mode" is set to "Auto".
Not enough storage space.
If you've installed a lot of apps or games on your Apple TV, storage space may become scarce over time. The obvious solution is to uninstall unused apps and games. However, if you choose to do so from the home screen, there are four steps to uninstalling each app:- Highlight the app you want to delete, click on touch panel and hold until the icons begin to tremble.
- Press the Play/Pause button.
- Select Delete.
- Click "Delete" again to confirm.
Additional tips can be found at
The new generation Apple TV outperforms its predecessors in literally everything from hardware and ending software features. But there is one small but very annoying nuance in all this technical splendor.
This is a "reimagined" remote control. Even for all its innovativeness, it looks much more bulky and overcrowded with controls compared to what came with previous generations of consoles. It used to look like this: 
Now it looks like this: 
The new bullet has six control buttons, while the old version had only three, including the combined navigation ring. Probably die-hard 4 fans will object, noting that the new generation set-top box needs more buttons on the remote control to fully realize its capabilities. But, I think, you will hardly argue if I notice that the Home and Menu keys, which have approximately the same purpose, can be combined into one. One click - call the menu. Double - return to the desktop, hold - sleep mode.
The Siri call button could also undergo some transformations. In particular, the version of the set-top box supplied to the domestic market without the support of a voice assistant absolutely does not need a separate control element for it. In the end, nothing prevents adding a constant activity mode to the remote control, thanks to which the user's voice will be recognized by the standard phrase "Hey Siri!"
To the rest of the keys, which are standard set, I have no complaints. But there is a small issue. Why reinvent the wheel and use the grid principle of placing buttons on the remote when there is a wonderful Click Wheel, once used in iPods? It would be more convenient than an example and prompted certain reflections on the continuity of being.
How do you like the touchpad? It looks great, but, unfortunately, it is subject to frequent breakdowns due to the positioning of the console as “ consumable", which can fall under the fifth point of a family member, fall behind the sofa, or simply break. In addition, its calibration leaves much to be desired. If you ever had to sign in to Apple TV under your name, I think you will understand me. Disgustingly raised sensitivity seriously affects the operating experience and speed of typing. Unlike the iPad and iPhone, where the inertial scrolling looks really cool, here there are thoughts about the developer's hack that took place and the desire to save on the seemingly plastic touchpad.
P.S. I'm not talking about the truncated version for Russian market with a number of restrictions in the form of English-language streaming services and deaf to statements on the great and powerful assistant.
I like to watch movies and series with my smartphone/tablet and Apple set-top boxes TV. Usually, I use special applications, such as , or . But sometimes the desired series or movie is not there, and you have to watch it in the browser. This way of viewing accompanies the jamb in AirPlay. If you watch a video in the iPhone or iPad browser, then when you lock the screen, the picture on the TV screen often disappears. In this short article I will talk about how you can defeat this bug. Do not keep the screen on for an hour and a half.
There are only two options.
First way. It lies in the need always turn on when using AirPlay full screen mode viewing. This is especially true for the iPad. In a Safari window for tablet, the video starts and doesn't necessarily go full screen automatically. It can also be played unfolded.
If you turn on AirPlay, then the following picture will appear on the tablet screen:
At iPad lock in this case (it doesn’t matter if it’s auto-lock or you yourself pressed the “sleep” button), the broadcast on the TV screen will be interrupted. We turn on full screen mode and the problem is solved.
However, with some sites this trick does not work. In this case, we need second way. He is also very simple. Once the AirPlay broadcast has stopped, press the Home button. The lock screen opens. It still has view controls: pause/play buttons, rewind. We press pause and see that the broadcast has resumed again. You can turn off the screen and enjoy watching the movie.
If you know any other methods, or these methods do not work for you, welcome to the comments!