What does call forwarding on the phone mean?
- The number you are calling, for some reason, redirects you to another, in short. Maybe he changed, maybe he started another one.
- Call forwarding (or call forwarding) is a feature telephone network redirect an incoming call from one number to another. The dialed number receives an incoming call and, if necessary, automatically forwards it to another telephone number. Thus, the subscriber can, for example, receive calls received on his work number from his home or mobile phone.
There are four main types of redirects:
Unconditional redirect. All calls received to the number are automatically sent to another phone;
Forwarding on busy. The call is forwarded to another number only if the called party's line is busy;
Forwarding on no answer. The call is directed to the specified number in case of no answer (as a rule, the subscriber can independently set the allowable waiting time on the line);
Conditional redirect. After the connection, a voice greeting is activated, the answering machine prompts the caller to switch to tone mode and dial a certain combination of numbers to connect with the desired subscriber.
The call forwarding service is provided by both mobile operators and fixed-line operators. MGTS has payable service redirects. The call forwarding system is controlled by dialing certain access codes.
- most likely he has the "who called" service activated, in this case, when the subscriber is unavailable, the operator is redirected to the operator's service number so that when he appears on the network, send a message to the subscriber. See answer above.
- If you enter the number forwarding and the number itself into your phone, then turning off the phone, or if you are not available, calls will automatically go to the number that you specify in advance ... (At the same time, you will pay for forwarding, as if you yourself were calling this The caller, by the way, will also pay - but only for the call "to you") ...
Convenient for business people - or why at all, I haven’t smoked yet, I don’t use it because of redirection fees ...
If you call and you have been redirected - no need to be sad - you do not pay extra ...
....
P.S. But a joke - if you start two different phones with different operators and forward their numbers to each other, then a suddenly missing operator, or one dead phone will not be scary - calls will be forwarded to you, to another phone ... - what does it mean forwarding to 81079042817600, input: +79042855016
Call forwarding simplifies business and allows entrepreneurs to be mobile and flexible. The connection of modern telephony creates a reliable channel for communication with customers for companies. The forwarding feature saves time and helps you quickly establish a connection. It combines the contacts of one organization in the form of many mobile and landline phones for incoming calls. At the same time, customers do not know about it, they call one number and do not incur additional costs.
In the article we will tell you what call forwarding is, in what cases it is needed and what are the legal restrictions for its use.
What is call forwarding?
Transferring incoming calls from one number to another is called call forwarding. The client dials the phone number indicated on the site, but gets to the mobile or landline number of the employee, which he does not even know about. Call forwarding helps you not to miss calls from customers and receive them anywhere where the network works mobile operator number to be forwarded to.
However, call charges are different from conventional scheme. If calls go inside the PBX, then there is no billing. If these are external calls, then they are paid according to the tariffs of the operator that provides the call forwarding service, set for outgoing calls to the external network. Usually, the tariff plan includes a subscription fee for connecting a virtual PBX. Payment for calls is calculated per minute.
If we understand in detail what call forwarding on the phone is and how it works, then we will inevitably come across the concepts cloud technologies and SaaS models. Modern telephony works with software, which is installed by the telecom operator. The software is fully owned by the operator, so customers use only communication services without installing expensive equipment and its further maintenance. Due to this, the cost of communication for subscribers is reduced.
Types of forwarding
Unconditional forwarding
Conditional employment
Incremental Forwarding
Forwarding to a group of numbers
- Unconditional forwarding (call to number)- the easiest option. A phone is selected to which all incoming calls are transferred. On the site or in advertising, one number is indicated, for example, a city number, consisting of the same numbers. But all calls are sent to the mobile entrepreneur.
- Conditional busy (priority call). When the main number is busy, does not answer or is not available, the call is transferred to the backup or next in line. For example, in a sales office incoming call first goes to the first manager. If he is busy, go to the second one. And then in turn, until a free employee picks up the phone.
- Incremental Forwarding- the next telephone number in turn receives a forwarded call after a user-specified time. As a result, the call goes to several numbers at the same time.
- Forwarding to a group of numbers- when an incoming call is forwarded to several numbers, the call is accepted by the number that the first one has time to answer.
When is a redirect needed?
Single phone on the site. A single phone number on the site. Convenient when customers contact single number, and within the company, calls are automatically distributed among free employees. This requires conditional call forwarding. If the phone is busy or the manager does not pick up the phone within three rings, the incoming one is sent further.
Such an organization of work is more effective than receiving applications through the secretary. The business does not have additional expenses for the salary of the secretary and the organization of his workplace. For customers, dialing time is reduced, because when forwarding, automatic search free phone. In the case of a secretary, calls are switched manually.
Taking calls during non-working hours. Business loses customers who apply after the end of the working day. Often, sites have a working mode of seven days a week until 21:00, but in fact, employees in the office work the usual five days until six. If you organize a long mode of work, then the cost of wages increases. An easier way out of the situation is to set up call forwarding during non-working hours from the office phone to the mobile of one of the employees.
Call forwarding can be set up not only on a landline phone, but also on a mobile phone. This feature is useful when you are on the road.
Virtual office. An online store or a small startup is not required to rent an office and can work remotely. But customers are usually skeptical about a business without an address, which is why entrepreneurs open a virtual office. They have a website with contacts. Calls are accepted anywhere, because they go from a landline number to a mobile, home or any other phone.
Single number 8-800. Such phones are trusted by customers and are easier to remember. Incoming calls for customers are free, so 8-800 always gets called more often. There are no restrictions on geography, so buyers apply from anywhere in Russia.
Organization of internal communication. When installing a virtual PBX, each employee is assigned short number, to which you can bind a mobile phone. If the employee did not pick up the phone in the office, the call is transferred to the cell. The manager and colleagues do not need to disconnect and look for the employee's contacts. They call through a short number, even if the person is not there.
Voice mail. At night, the call can be transferred to voice mail so that the client can listen to the basic information and leave a message. Voice messages from clients come to email and immediately available for processing.
Forwarding from home phone. When you are away, you can set up the transfer of incoming calls from your home phone to your cell phone. Calls will not be lost and an imitation of the constant presence of the owners of the house will be created.
Possible difficulties with redirection
You can run into problems with forwarding if you need to change the number. When an incoming call is forwarded, the receiving device will usually display the number from which the call was forwarded. In order to fix this you need additional settings. AT personal account"Zebra Telecom" client manages each Caller ID when forwarding. Also, this problem is solved by sending a notification with the number of the caller to the phone to which the forwarding occurred.
Another case - after the first call with redirection, the employee calls the client back with personal phone and wants it to display the company number. The problem can be solved by using an FMC SIM card, then the call will go through a virtual PBX with the company's caller ID, but changing the personal number in this situation will not work. The sender must provide a valid phone number. No matter how call forwarding is configured, the subscriber will see official phone caller, which is fixed in the contract of communication services.
What law establishes this restriction and what does it apply to?
The activities of the telecom operator are licensed and regulated by the Federal Law “On Communications”, amendments to which were adopted on December 05, 2017. It was the amendments to the Federal Law that banned the practice of replacing and hiding the phone. Legislation regulates only the substitution of numbers for outgoing calls. Substitution of phones on the site when installing call-tracking is not prohibited. Call-tracking works as before.
conclusions
- Call forwarding is the transfer of an incoming call from one number to another.
- Calls are billed based on where they are transferred. There are no additional charges for calls within the PBX. Translation into external phones billed as an outgoing call.
- Forwarding can be unconditional, when all calls are transferred to a given number, and conditional, when they are transferred when the condition is reached: the subscriber is busy, unavailable, or does not answer.
- Forwarding helps to organize a virtual office, receive customer requests after business hours, or transfer them to voice mail.
Articles and Lifehacks
Surely each of us at least once heard about call forwarding. Our article is for those who do not know what is call forwarding to beeline, or wants to learn more about the features of this service, its connection and management.
Beeline call forwarding: what is it and how much does it cost?
This service allows you to redirect incoming calls to us from one mobile phone number to any other. For example, we are afraid to miss an important call to our mobile device, however, it is being discharged, and it would be very useful if we could redirect our call to a working landline phone located nearby. This is what redirection does. Note that it is also relevant for intercity and international numbers.
So, we found out what call forwarding to a beeline is. This service connects for free and is provided without subscription fee. However, it should be borne in mind that tariffing in some cases still occurs. For example, calls up to the 200th minute are redirected to mobile number within the framework of certain tariffs (“Country in touch”, “Free style”) is completely free, and starting from the 201st minute, it will cost 1.7 rubles. Call forwarding to numbers starting with 8-800 will cost 3.50 rubles per minute for individuals, and for legal entities- according to tariff plan set by the operator. Connecting or disconnecting the service through the support service costs 45 rubles.
You can read more about call forwarding pricing on the operator's website.
A business person always, under any circumstances, needs to be in touch. As a rule, the caller is completely indifferent to why, instead of a dialogue, he encountered short beeps. The conversation did not take place, but this call could be really important. In order not to miss a profitable client and get rid of such problems forever, it is enough to use such a simple and convenient service as conditional redirection. It can be seamlessly connected to both mobile and landline numbers.
What is call forwarding?
Forwarding is a process carried out entirely at the expense of the operator/provider equipment hardware. In other words, to perform forwarding from one number to another, you do not need to have two phones turned on. The card can lie both on the shelf and at the bottom of the river - it doesn't matter. There are several types of call forwarding, but there are only two main ones: unconditional and conditional. Forward unconditional works without any parameters, simply forwarding all incoming calls to the specified number.
The way conditional call forwarding works is somewhat different. As the name implies, it is activated, subject to certain conditions specified by the subscriber. There are three types of conditions under which an incoming call will be forwarded to the specified number:
- Due to inaccessibility - the subscriber is in the subway, in the basement, in the forest, in the mountains, or in another place where the cellular connection "does not catch";
- By employment - the subscriber is already talking to someone at the time of the call;
- By no answer (you can set the time after which the call will be forwarded).
Call forwarding is the key to successful communication. Absolutely all people, from clients to business partners, value attention to themselves and their own time. Conditional call forwarding will help eliminate the tedious waiting and the need to repeatedly call back, and thus, will demonstrate the value of the callers. At the same time, they will not have thoughts, they say: “the call is redirected - what does it mean?”, Because the interlocutor will not even understand that the signal was redirected to another number.
Practical application of the service
The phone is discharged
Even the most prudent people sometimes face situations when there are only a few percent of the battery left, and an important call can come at any moment. Call forwarding will avoid contract failure or other unpleasant consequences. If the phone is discharged, overheated or out of order, the call will be automatically redirected to the backup number selected in advance. It may be additional cellular telephone, office or colleague number.
Call on the second line
If at the moment when an incoming call comes in, you are already talking on the second line, then the redirection to a trusted person will instantly occur. Conveniently enough, when calls relating to work issues can be prudently transferred to a deputy or authorized employee. Thus, it will no longer be necessary to interrupt the current conversation, and the parallel caller will quickly receive answers to his questions.
Out of network coverage
Even with countless towers cellular communication, there are still “white spots” on the coverage map. If at the time of the call, the called subscriber is not available, the distant interlocutor will not even know about it. The caller will immediately be redirected to the one you trusted. Conditional forwarding is an opportunity to travel calmly, relax in a country cottage or go on business trips without worrying that someone's call will remain unanswered.
Can't answer
Sometimes there are situations when it is absolutely impossible to pick up the phone. Forwarding will also help in such circumstances - after a set period of time "no answer", the call will be redirected. This option is extremely relevant for people professional activity associated with occasional public performances.
Number change
By switching to another operator or using a new type of communication service, for example, IP-telephony after analog, you can not be afraid to lose contact with long-term partners. With call forwarding enabled, there is no doubt - all incoming calls will be transferred to a new phone number.
Almost all operators and providers pay due attention to the issue of conditional call forwarding, constantly improving the service, and offering more and more profitable terms. This option is an excellent solution for entrepreneurs interested in developing their business. Staying connected is one of the basic principles business area.
Have you ever heard of call forwarding on your phone? You've probably heard it, even if you don't know what it is. In fact, everything is quite simple - this is a special service that is provided, including by mobile operators.
Call forwarding (voice call forwarding) is the ability to redirect an incoming call from one number to another. Let's take a look the simplest example. You advertise in the newspaper, attach a phone number and wait for a call. An event occurs, as a result of which the phone is taken from you for several days. Since the ad has already been published in the newspaper, you cannot change the number, but you can set up call forwarding on the phone that is taken from you. Set forwarding and all incoming calls from that number will be sent to another number - which you specify. Everyone is happy and satisfied.
Please note that you can forward calls not only to another mobile number, but also to a landline.
Types of call forwarding
There are 4 main types of call forwarding in total.
- Unconditional redirect. In this case, all incoming calls are redirected to another number.
- Forwarding on busy. Calls will be forwarded to another number only when the subscriber's number is busy.
- Forwarding on no answer. In this case, forwarding is possible if the subscriber does not answer the call. The waiting time on the line can be set by the subscriber himself.
- Forwarding when the network is unable to establish a connection with the number of the called subscriber. This call forwarding method is used if the subscriber is out of network coverage or his phone is turned off.
How much does it cost?
Depends on the specific tariff and telecom operator. There are tariffs where call forwarding is free, there are tariffs where you have to pay for it anyway. On separate tariffs, money is taken for forwarding only if the subscriber has gone beyond the limit of free calls.