Tankers!
From update to update, World of Tanks is becoming more and more interesting and multifaceted. We wish you successful battles, and also remind you that with any in-game questions or difficulties you may have, you can contact the User Support Center (CPC) or official group of the project VKontakte, whose employees work around the clock and are ready to provide qualified assistance in any situation.
Below we will cover the most frequently asked questions related to the release of updates, and possible options their decisions.
Performance. FPS drop
In order to get the most out of the available computer power and get comfortable gaming performance, it is very important to optimally configure the client configuration. To do this, it is recommended to use the auto-detection of graphics settings. Open the game client tab Menu > Settings > Graphic arts, press the button Recommended, wait for the settings to complete and press Apply. The system will automatically select the most suitable graphics quality for the game, based on the parameters of your computer.
If you feel uncomfortable playing with your current FPS, change the graphics quality settings to lower ones.
If the game client stops launching, including if the graphics settings are set too high, try resetting the game client settings in the launcher:
- Launch the launcher
- Click on the arrow next to the "Play" button
- Select "Start game with graphical settings reset"
In many cases, graphics issues in a game can be resolved by updating your graphics card drivers. On the CPP website you will find detailed instructions how to do this for Nvidia and Radeon graphics cards.
Read more:
For correct and stable operation game client, we strongly recommend that you update your graphics card drivers to the latest versions. To download drivers, use the search on the manufacturer's website:
- Nvidia.
- AMD.
- Intel.
Articles on the User Support Center website will help you install the drivers correctly:
If the game client stopped launching, including due to too high graphics settings, try resetting the game client settings in the launcher:
- Launch launcher.
- Click on the arrow next to the "Play" button.
- Select "Run game with graphic settings reset".
If you are faced with technical problems after updating the game to the latest version, submit a new application toUser Support Center. For information on how to do this, readspecial instruction . In the application, describe the problem in detail and list the actions that you have already taken to solve it. And also, if the game client was successfully updated to current version, but you are having difficulty launching it or playing the game, please attach the WGCheck program report to the application, which will help resolve the issue as soon as possible. Before creating a ticket, make sure that the problem is reproducible on the game client without modifications.
Problems with launcher
We remind you that the game client can be updated in automatic mode- you just need to enable the appropriate option in the launcher settings. All the details .
Sometimes you may experience problems downloading or installing an update. this article will help:
- Solving problems with an alternative installer (launcher).
Issues with Game Center
Issues related to using mods
Many people play World of Tanks using various client modifications. We remind you that they are not created by Wargaming, but by third-party developers and users. Therefore, when exiting official updates World of Tanks, the game client may not work correctly with modified files: fps drops, client freezes and crashes, lack of textures in sniper mode, as well as a number of other problems.
In most cases, such problems are solved by uninstalling the game modification, sometimes this requires the entire client to be reinstalled. More questions related to modifications, as well as ways to solve problems are considered.
The first difficulties can begin even at the stage of the game launcher. If the launcher crashes after launch, you will need to configure it correctly.
- Delete the Updates and Wargaming.net folders from system folders Windows: XP C:\Documents and Settings\UseName\Local Settings\temp, Vista and Win 7 C:\Users\UserName\AppData\Local\Temp
- We start the launcher again, specifying port 6881 and using a torrent connection.
- Add the game to the firewall and antivirus exceptions (if you use a standard firewall, this is done directly in the launcher settings).
Launcher hangs, gear is spinning
If you see a similar picture, try the following steps:
Game crashes after pressing "Play"
Launcher started normally, but when you click the "Play" button, it does not start or the game client itself crashes? The following options are possible.
System requirements do not match
Although WoT feels good on older PCs, there are minimum requirements, without which the game will not start. Only a computer upgrade will help. 
Wrong graphics settings
Crashes are possible if you used graphics settings higher than the computer can "pull". Difficulties can begin both during the battle and at the very start of the game.
For a solution, choose more modest graphics settings, starting with the recommended settings. 
Rights and Compatibility Issues
Security systems in new operating systems (from Vista and newer) do not always give games a comfortable environment to run. Try running Tanki as administrator and in compatibility mode.
- Click right click click on the WoT shortcut and select "Properties".
- Go to the "Compatibility" tab.
- We set the level of rights and check various modes compatibility.
Video card drivers not working
To run the game correctly and ensure good performance, be sure to take care of installing drivers for your video card.
- Visit the NVIDIA or AMD/ATI website to find a driver for your device.
- Select your video card model from the list on the website.
- Download the full installer (we do not recommend using the update).
- Install drivers.
Missing Windows system components
For the correct operation of Tanks, a lot of auxiliary programs are required. If they are not on the computer, World of Tanks will not start. Let's briefly go through the components necessary for launching.link).
individual case
If all the above recommendations did not help, you should contact the Wargaming.net support forum to resolve the issue. To get an accurate decision, be as informative as possible when making an application.
- PC configuration;
- under what circumstances the game crashes;
- what have already been tried to solve;
We hope that these methods will allow you to resolve the issue of the client crash, and help you enjoy playing Tanki by full program. If none of this helped, try deleting and re-writing, or write in the comments, we will try to help you.
Some of you may encounter an error: the application shows a message that the network is not available, while downloading or updating continues.
This message is incorrect and does not affect the success of downloads or updates in any way. We are aware of the issue and are working on a solution.
Game freezes on startup on Mac OS X
To resolve the issue, reinstall Codeweavers Mac Wrapper from .
Codeweavers Mac Wrapper is not developed by Wargaming.net and World of Tanks on Mac OS X is not supported. With any questions, you can always contact the developer:
- via the Codeweavers support site;
- on e-mail [email protected] or [email protected]
Game won't launch when switching to enhanced graphics
This happens if the computer configuration is lower than required for the game to work with the "Enhanced Graphics" setting. To solve the problem:
- Download the archive.
- Unzip it and run the .bat file - it will automatically delete the game settings.
- Start the game.
Screen resolution out of range
This message appears if the game client was launched at a resolution higher than that supported by the monitor or video card. To solve the problem, remove the client settings:
- Download the archive.
- Unpack it and run the .bat file - it will automatically delete the game settings files.
- Start the game.
Update problems
Problems when starting the game
When you start the game client, you may experience next error(the file name may differ from that indicated in the screenshot):
- Open Game Center.
- Select World of Tanks at the top of the window.
- Click on the "Game Settings" button.
- In the settings, click "Restore game".
To solve the problem, you need to check the integrity of the client. If you launch the game via:
- Launch launcher.
- Go to settings (click the gear icon on the right upper corner launcher).
- Go to the "Support" tab and click on the "Check" button.
- Wait for the process to complete and click on the "Play" button.
Read about solving other problems when starting the game.
Here you live for yourself, you live ... And then BAM!!! And you can’t enter the “world of tanks” .. the hangar update gear spins for an infinitely long time and nothing else happens. Endless hangar update - how to fix it? Read more…
In such situations, 90% that the problem lies in the mods. “Well, the same thing again, mods, mods, mods,” you say… But in this article we will try to restore the client’s performance without removing mods. So take a breath and let's get started...
To begin with, let's remember what did they do with the client prior to this hangar update hangar? This step is important! Since the method of "treatment" of your game client depends on this.
If they installed a modpack, it was he who was to blame. Here you can’t do without removing the hangar modification from the modpack. But it's all simple, remove the modpack by running the same installer, and then reinstall your modpack, only without installing the hangar. Here it is worth making a reservation. The endless update of the hangar can be caused by the skin of some new premium tank. For example, the modpack was installed long before this hangar “freeze”, but there was a micro-update of the game client with a new premium tank, and you bought this tank and the result was a client “departure” and, as a result, not being able to enter. Loading reaches the inscription "updating the hangar" and then does not go further ... Such cases are rare, but still happen. In such a situation, uninstalling modifications is indispensable. But it doesn't matter, you should wait a couple, three days and download the updated modpack of the modder you like.
Consider the following situation. You play calmly, punishing crayfish, and then, THOUGH ... they cut out the light or the Internet, or even the client just “crited”. Well, accordingly, after eliminating these troubles, you start the client again and on you, the gear and the endless inscription spin endlessly. What to do?! There is a fairly generic solution here. clear client cache. Helps in 99% of cases! For more information about clearing the cache, read on.
We press the buttons WIN+R on the keyboard (for those who are in the tank - WIN is the Windows key with the Windows flag 
) see the window "Run". Enter in the window %appdata% and we enter hidden folder your Windows application data. We are looking for a folder wargaming.net and in it a folder WorldOfTanks. My WorldOfTanks folder looks like this: 
Feel free to enter this folder delete everything that is there! This is temporary client files with your settings. That is, after deleting all the content, you will have to reconfigure the client to your taste. And of course, re-enter your username and password. But after doing these manipulations, 99% that everything will be restored to you and you will enter the game without any problems.
Infinite hangar upgrade
Well, the final version of the client's malfunction is the release of any festive hangar from the developers of wargaming. We all know that for the holidays the developers of Wargaming give mere mortal players their "ferdipyrdous" hangars This is certainly commendable, and the hangars are very, very pleasing to the eye. But if you have “your” favorite hangar, then when you enter the game you will receive this screen:
Of course, you can delete "your" favorite hangar and enjoy the hangar donated for a while. But such a solution does not suit everyone. Then we turn on the "cool hacker" mode and go to "cheat" the game client 😉
All "native" hangars of the game are in the folder: In my long-suffering client, the folder packages looks like this: 
Everything that is underlined in red is the hangars from the developers. At the time of writing, the hangar from the developers was hangar_victory_day.pkg— hangar for the Victory Day! And accordingly, “the client caught a glitch”, and refused to work with “my favorite hangar”. We do the following:
1. copy files hangar_victory_day.pkg and hangar_v2.pkg(this is for a regular account - no premium) or instead of hangar_v2.pkg copy hangar_premium_v2.pkg(if you have a paid premium account) to a separate folder, for example, to your desktop;
2. rename hangar_v2.pkg(for a basic account) or hangar_premium_v2.pkg(for premium account) in the name of the hangar for the holiday, I repeat, at the time of writing this article it was a hangar for May 9th hangar_victory_day.pkg;
3. then the resulting file is thrown back into the client into the folder your drive:\Games\WorldOfTanks\res\packages with a replacement, and we go to enjoy "our" favorite hangar and a working client.
It's always like this, you want to play your favorite game World of Tanks and the client starts to crash, especially after the long-awaited updates. Usually, either when entering the game, right after entering the login and password, or when loading the battle, then when entering the hangar, then right in the battle (the most infuriating thing, isn't it 😉) in no case can you put up with this! Take care of your nerves 😉 How to deal with crashes, read on...
First, let's figure it out, does WoT crash when you double-click on the game launcher?
That is, after launching the launcher, nothing happens or a white window pops up, and then, according to the developers, the game client should start, but nothing happens.
If you have just such a problem, then, since this article will focus on client crashes after the launcher, in other words, starting from the authorization window (login and password).
Here we go…
WoT crashes on client startup
So let's launch the launcher:
entered the login and password, pressed the button " TO COME IN"And here it is -" crash "... You are again on the desktop, full of anger and disappointment ... but this is not the time to sigh and be sad 
we are fighting -> here it will help us clearing the cache, if this is your case of a client crash, then let's go clear the cache, read more about clearing in the article
Well, if this is not your case, read the article below ...
And in order not to waste your time in vain, we will start by removing mods. Thus, we will establish the cause of the crashes, and there are only two reasons, either the mods are to blame, or something is wrong with your computer (drivers, hardware). Deleted??? We launch and look ... the flights are gone? FASHIONS are evil, they are to blame, how to fight, we read. If the departures remain, then we read the article further or after 3 paragraphs.
Well, what can you do ... first, try reinstalling or games, maybe the files are damaged, but your playful hands could do it 😉 well, or some kind of virus (for example, after installing a mod pack from the left resources), especially if you magically have any kind of Yandex browser , mail services, etc. personally, I would immediately go download Dr.Web CureIt!® and after that, I would put my faithful piece of hardware for verification installed antivirus. Of course, it's up to you to decide, you can get off with a simple reinstallation of the client.
This should help, but if this is not your case, you are welcome to read the article further ...
If there are sound problems, install latest drivers for your audio card from the manufacturer's website:
Install latest version DirectX for your operating system from the official Microsoft website:
If you don't have the following libraries installed Visual C++, then be sure to install them from the official Microsoft website.