Monday, September 16, 2019
Check out our guide to find yours. email address or password, and our game consultants will help you with everything else that is not in this article.
Not receiving username verification code? Sometimes you just need to wait a little longer. In order to avoid such a situation in the future, you can use several methods to obtain codes and store them in a safe place.
If you have access to your email, you can reset your password. We will send you an email with a link to create a new password.
If you no longer have access to your email, we can try to recover your account.
Prepare the following information:
- address Email, linked to an EA account;
- all usernames (EA ID, Xbox Live Gamertag, PlayStation™Network Online ID) that are linked to your EA Account;
- all receipt numbers for games you bought from Origin
How to contact us
- Click "Connect with us" at the top of any page on the EA Help website.
- Select Origin.
- Choose a platform.
- In the "Subject" field, select "Account Management", and then - "I can not enter" .
- Click "Select communication method".
- Enter your name and email address and click "Further".
- If you know the email address from the account, enter it. If you don't know, enter the address you currently use.
You will then be able to speak with our gaming consultant who will do everything possible to help you regain access.
Message page opened "No channels available"? All because you need to talk to a consultant via chat or by phone, and this is in this moment impossible. Please try again later when we are online.
Today, there are a lot of gaming portals that impress with the quality and quantity of supported games. StopGame, Origin, GoodGame are the most famous of them. Origin has gained a lot of trust among gamers. And here we will analyze a popular topic: how to change Secret Question in origin.
Why do you need a secret question in Origin
A secret question is an old method of identifying a user's identity, which has long lost its relevance for many. And yet the Origin portal uses exactly this technique. It allows you to confirm the fact that it is the owner who is trying to get to the page.
When registering, it is very important to take the secret question seriously, because it will be quite difficult to restore it or change it in the future. It is better to write down the data somewhere in a notepad: storage important information unsafe due to the possibility of hacking the system by an attacker.
How to change your security question
It often happens that the user has a need to change the secret question or answer to it. This can be caused by a number of reasons, among which is the receipt of information by outsiders. In order to accomplish your plan, follow the instructions below.
How to restore secret question
Unrecorded data, a frivolous attitude during registration, profile theft - all this can cause you to lose access to the main functions of the game portal. And how is everything going on? Forgotten password? No, it's pretty easy to restore it. The cause of enormous problems can serve as a secret question. It gives users a lot of inconvenience. If the situation with the loss of the security question and the answer to it is familiar to you, we know how to solve it! Just follow the instructions below and you'll be fine!
Warning! It is important that an E-mail address is attached to the profile, otherwise it will be almost impossible to restore access.
Attention, correspondence with the security service may take a long time, be prepared.
Hello %username%,
I think some of you have heard of the app store (let's be honest, the game store) Origin (very similar to Steam). I never considered myself a narrow-minded user, I never lost my accounts from anything. Yes, and I have experience with the administration of both AD windows and * nix based servers. A few weeks ago, while the airsoft season ended, I decided to play the Battlefield 3 virtual toy, officially bought through Steam competitor Origin. Register an account, and make a purchase of the game, pay bank card, Everything as usual. On the computer, you install the Origin Client - software that you log in to, download, and then launch games from there. An analogue of the famous Steam store. But who knew that accounts there change owners like gloves, and this is not in the hands of a serious online shop. Who is interested in the procedure for returning access control and the errors (or chips) of the store that helped in this - I ask under cat.Today, while playing (about 3 weeks have passed since the purchase), I decided with my brother to switch to another server, we make a disconnect. At the same time, a browser window is open under the Battlefield3 account - I look in it for some reason, I don’t see my friend in the friend list - my brother. Then Client Origin gives information that it is already running somewhere and goes offline. I was saddened, I think my laptop was turned on in another apartment, and the client was loaded with autoplay there, but no, it was not confirmed. I try to log in - it appears that such an e-mail address is not registered in the system(Attention - but it is used for login inside). I sin on everything and reboot the computer, the situation has not changed. I go to the post office - I find a letter stating that the e-mail has been changed and the notification came to old mail (attention - when changing the e-mail, confirmation code is not even requested). There were no visits from the left addresses in the logs of the mail account, so no one used my mail. In general, I understand that the account was hijacked, but, roughly speaking, 2,100 rubles were paid for the content that I rely on and which belongs to me (thank God I didn’t check the box in my account to remember payment data, otherwise someone would have had time to use it). And the saddest thing is that I know that I definitely didn’t enter data from this account anywhere, and even to pick up a keylogger or a virus virus, it seems that I was always careful from my childhood on the Internet, and there are means of protection, in general, experience does not allow.
So, a hasty request in Google - I stumble upon a forum with a description of the solution to the situation, apparently this is a common occurrence =) It boils down to registering a new account on the site, climbing to the English support and using the LIVE CHAT function with support. To my chagrin, the button is not active, it is indicated that there is no one right now =) It is clear - at that time there was still non-working time in North America.
We begin to think and slowly come to our senses. Was - ID account login, soap [email protected], password. I didn't have anything left with which I could go inside.
Just in case use standard procedure password recovery in Origin Client - asks for either soap or OriginID (some identifier, your login and nickname). I enter the one that I drove in, voila, he says that he sent the message to the soap, sadness again, but I climb into my box. Alleluia. I see an email with a referral link for a new password. I click on the link and I get to the Origin website with a step prompting me to enter New Password. I enter - everything is OK, it has changed.
Further, it turns out that after changing the password, I am NOT kicked out of the account from the Origin website(authorization by link works), I stay on it. I see the current OriginID and know the password for it, I log in to Battlelog BF3 and the origin Client at the same time. Birthday and account names have been changed everywhere, I change them to new ones that differ from the old ones wherever possible. And so, there is progress, but the most important thing is that I don’t see where to change e-mail. After a little googling, I find out about a certain ea.com/ru/profile or help.ea.com, there is only one resource. I go there - sadness, it lets me go there only with an e-mail address. This is very, very bad. It turns out that you already have an Origin ID, a password, but no e-mail.
After studying the page for half a minute, I notice buttons for login using foreign social networks, I remember that my account was immediately linked to my Facebook account, I click on the link hoping to log in with Facebook and… oh yeah(God bless the Facebook queen!), I go inside and see the full name and mail of this scoundrel. To celebrate, I didn’t write them down, which is a pity. In general, I change all the data here to my own, bind the mail hanging on my domain, check the new soapy address and calm down. Danke!
On the this moment the account was completely restored, everything that was wrong was returned, except for the friend list, in which there was no one left. As a result of the fact that the measures were taken quickly, the attacker did not have time to get to everything and everyone. Namely, to “unlink” the account on Facebook, which, in fact, I am very happy about. The only negative is that the account is not working now, either EA's database synchronization between servers is lame or something else, in general, it won't let me play on more than one server. A Google search says that this is a common occurrence, people are either waiting or write to support. I used the second option first, then set to the first. Now a case with a description of the situation has been opened and its decision is expected.
Restoring access took about an hour, I didn’t notice much, maybe if I did it later, it would be much more difficult. And yet, some Origin / EA pages in Opera 12 did not open, flash did not load.
There is a solution on the forums on how to make it possible - it is enough to return the old OriginID, e-mail, password, but what's the point if the attacker already knows them ?? I don't understand it either. In general, after I found a bunch of forums for selling accounts with a set of different games, the procedures for finally linking an account to a buyer are also described in order to real owner could not return (through communication with American support, specific suggestions for copy-paste and a link to an online translator are given).
I see a few jambs at Electronic Arts / Origin / Dice.
1) The absence of a secret question in the fields when registering or changing account data.2) No confirmation code request when changing the postal address from the old postal address
3) Possibility to recover the password on the e-mail, which has already been replaced in the system. This played into my hands, but no one bothers to use this bug now for an attacker, because his e-mail address has also been in this account.
4) The procedure for changing the password after the main action for some reason leaves you in your account, this also played into my hands, but it can also play into the hands of an attacker.
4) The inability to use the service after account recovery, probably more to Dice.
Be careful, and I hope the above information will not be useful to you. For now, I want to study how fellow merchants who make money doing this do it.
Tags: EA, Origin, hack, access recovery
Uses the once popular security system through a security question. The service requires you to specify a question and answer during registration, and in the future this is used to protect user data. Fortunately, like many other data, the secret question and answer can be changed at will.
This system is used to protect personal data from editing. When trying to change something in their profile, the user must answer it correctly, otherwise the system will deny access.
Interestingly, the user must answer even if he wants to change the answer and the question itself. So if the user has forgotten the secret question, then it will be impossible to restore it on their own. In this case, you can continue to use Origin without any restrictions, but access to change the data entered in the profile will not be available. The only way to get access again is to contact support, but more on that later in the article.
Change your security question
To change your secret question, you need to go to the security settings of your profile on the site.
The data has been successfully modified and is now usable.
Secret question recovery
If the answer to the security question cannot be entered for one reason or another, it can be restored. But it's not easy. The procedure is possible only after contacting technical support. At the time of this writing, there is no unified procedure for restoring a security question if it is lost, and the service only offers to call the office by phone. But you should still try to contact the support service in this way, since it is quite possible that the recovery system will still be introduced.
- To do this, on the official EA website, you need to scroll down the page and click the button "Support".
- Next, there is a difficult procedure for breaking through to solving the problem. To get started, click the button at the top of the page. "Connect with us".
- The EA product listing page opens. Here you need to select Origin. It usually comes first on the list and is marked with an asterisk.
- Next, you will need to specify from which platform you are using Origin - from a PC or MAC.
- After that, you will have to choose a topic for the question. Need an option here "My account".
- The system will ask you to indicate the nature of the problem. Need to choose "Manage security settings".
- A line will appear asking you to specify what the user needs. You need to choose an option "I want to change my security question".
- The last point is to indicate whether attempts were made to do this on their own. You need to choose the first option - “Yes, but there were problems”.
- Also earlier there is a question about the version of the Origin client. It is not known what this has to do with the secret question, but you need to answer.
- After all items have been selected, a button will appear. "Choose a connection option".
- After that it will open new page With possible solutions Problems.
As mentioned earlier, at the time of writing, there is no single way to recover a secret password. Perhaps he will appear later.
The system will only prompt you to call hotline support services. Service phone in Russia:
7 495 660 53 17
According to the official website, a standard fee is charged for the call, determined by the operator and the tariff. Support service hours are from Monday to Friday from 12:00 to 21:00 Moscow time.
Restoring your secret question usually requires you to provide some kind of access code to a previously purchased game. Typically, this allows experts to determine if a particular user actually has access to that account. Other data may also be required, but this is less common.
Conclusion
As a result, it is best not to lose your answer to the secret question. The main thing is to use fairly simple answers, in the writing or selection of which it will not be possible to get confused or enter something wrong. It is worth hoping that a unified system for restoring the question and answer will still appear on the site, but until then you have to solve the problem as indicated above.
If you have forgotten your account password origin records, don't know the answer to a secret question or are faced with the fact that the attackers stole your account, then you have two ways to fix the situation. First of all, you need to try to reset your password via email. If this does not help, or you probably know that the profile is in the hands of scammers, you need to contact technical support.
Password recovery
Let's start with easy recovery a password that does not require an answer to a security question or calls to technical support. So, the user forgot the key to the Origin account, what should he do:
An email will be sent with a link. By clicking on it, the user can reset the password that he forgot. After resetting the key, you need to come up with and write a new cipher twice in order to regain access to your account. 
If the letter does not arrive in the mail, make sure that you enter the correct address in the recovery form. Also, check the Spam folder in mailbox. It is recommended to add an address technical support EA to your email contact list.
Recovery of a stolen account
Password recovery usually goes without problems, but what to do if your Origin account is stolen. If your account has been hacked, you need to contact technical support. This applies to several cases:
- Account data was lost as a result of a hack.
- The security question and answer have been changed by an attacker.
- The attached e-mail is replaced by a hacker with another address.
In addition, technical support should be contacted if there are problems with changing account information. If you forgot your secret question, want to change it or set a different answer, then you won’t be able to do without the help of specialists.
To chat with technical support, you need to log in to Origin. Since the account was hacked, you will have to register new profile or use the account of another person who is ready to provide you with authorization data.
Depending on the game, platform and country of residence, the methods of communication may be different. For example, to restore access to Need For Speed on PS4 or FIFA16 on PC, you need to call the technical support number provided. Sometimes the use of email is available, through which you can contact a support specialist to reset your password.
The complexity of recovering a stolen profile lies in the fact that an attacker can change all personal data in a profile in a short time, from e-mail to a security question.
So prepare ahead of time. license key of the purchased game, so that, if necessary, you can prove that you really made a purchase, and now you have become a victim of scammers.
Using chat
The English version of the support site has the ability to enter Live Chat, in which you can have a real-time dialogue with a specialist. This method is faster than sending an application or calling a number that works only during the day.
The answer will have to wait. When the specialist is ready to communicate, his name will appear. Describe the problem, provide the Origin ID and e-mail in which the account was linked. A support specialist can check with you the date of birth specified when registering an account. If you do not remember what you wrote when you created your account, then it will be difficult to regain access. Invite him to provide a license key for some installed game or other information that will help identify you as the owner of the account. 