search engine Google system understandable and familiar to every Internet user. According to statistics, 80% of the population use this particular service. On this basis, technical support for Google accounts was developed. It allows in as soon as possible accept and resolve many complex issues faced by customers.
To contact technical support, the user must clearly understand how this can be done. What communication methods are available this moment? And what nuances should be taken into account when contacting technical support for accounts? All these and many other points are discussed below.
Hotline
The quickest and easiest way to contact support specialists is to call the hotline. It must be taken into account that on this moment There are several such numbers:
- In Russia: 8-800-500-91-20.
- Additional support phone number: 8-800-100-46-64.
- To make a call from the territory of Belarus, you should use - 0-800-502-162.
- Relevant for residents of Ukraine - 8-820-00110581.
- For Kazakhstan it is valid - +7 727-349-50-57.
You can call technical support from 9.00 am to 19.00 pm.
Call cost
If a call to any of the hotline numbers (main or additional) is made on the territory of Russia, then it will be free. In this case, it does not matter at all who makes the call: a regular user Google accounts or the advertiser.
The specialists who answered the call in 80% of cases solve the problem immediately. Therefore, do not worry about having to repeatedly contact the support service. However, employees may not be able to help if, for example, a user's computer has been infected with a virus that prevents free use of Google products. And it is also not recommended to call the hotline number if you need to provide screenshots to solve the problem. In this case, it is better to use other means of communication.
Help - Google Ads
To write a question to the online helpdesk specialists, follow these steps:
1) follow the link https://support.google.com/google-ads/?hl=en#topic=7456157.
roller computer mouse you have to scroll down the page. At the very bottom, a specific form will be displayed on which you need to select the "Contact Us" field;
2) immediately after that, a small questionnaire will open that you need to fill out. So the user can inform the support service specialists about the problem in detail.
In paragraph 3 (“Options for contacting us”), the user is invited to receive a response from specialists by e-mail or by phone number.
If a Google client has chosen to communicate by mail, then, as practice shows, the answer will have to wait approximately two days. If there is a response from a specialist on the phone, then you need to expect a call from a number starting with +3 353 ... Specialists do not call from Russian numbers.
If the user has asked a question that is not related to advertising, then an email with a link should be sent to the email. After going through it, it will be possible to re-describe the problem and wait for a response.
Search Console review
For webmasters and everyone who owns any sites, there is an opportunity to clarify all issues, for example, by leaving a review. For example, if you're having trouble finding a site, but you still have verified access to Search Console, you can do the following:
- follow the link https://search.google.com/search-console;
- enter your domain;
- click on the line "Send feedback" (in the menu, on the left side of the screen).
This method will help solve the problems associated with search algorithm and site ranking.
If you wish, you can ask a question about the site in another way, on the help forum for webmasters at the link
https://support.google.com/webmasters/community/?hl=en&gpf=%23!forum%2Fwebmaster-en.
My business
In order to resolve issues with accommodation on Google Map, as well as confirm or edit data in Google Business, you need to do the following:
1) log into your account;
2) on the left side of the screen, find the "Help" button and click on it;
3) then another window will appear on which you need to click "Send feedback";
5) next - "Another problem", after which you can enter your question in detail and send it to specialists.
Search
This method of contacting technical support is the most popular, as it is very simple. However, you should be prepared for the fact that you will have to wait longer than usual for a response from a specialist. This is due to the fact that employees have to process great amount questions of a different nature.
If this method of solving the problem is the most preferable for the user, then the following steps must be performed:
1) go to home page Google https://www.google.com ;
2) in the lower right corner, click on "Settings", then - "Send Feedback";
3) in the window that opens, you need to describe in detail the essence of the problem. You can attach a screenshot if necessary.
Help Center
If the user is facing a very specific issue, they should contact the help center at https://support.google.com . In the "Describe the problem" field, you can enter your request to immediately find the answer.
However, it may happen that the system does not have an answer for a particular question asked. In this case, you should go to the help forum, for which you need to follow these steps:
1) click on the icon of the desired product, and then click "Community";
2) at the bottom of the page, you must click on the line "Ask questions";
4) when all the fields are filled in, you need to click on the "Publish" button and wait for the specialist's answer.
All users who have Google accounts (or just want to create them) can receive timely answers to their questions in technical support. This service helps to facilitate the maintenance of accounts, as well as to use all the available functions.
Keep in mind that you can only contact Google directly in some cases. If you're not a member of the press or a G Suite administrator, you can contact Google by letter or apply for a job.
- The only exceptions to this rule - Android smartphone support, Pixel smartphone support, and Google Drive support - are listed in the previous section.
Never call a phone number found on a site that is not owned by Google. At the moment, several fraudulent numbers can be found on the network, which supposedly can be used to contact Google. To avoid scams or just not waste your time, call only the number that is listed on the sites or in Google Docs. For example, you can call the number on the G Suite form.
- The same goes for addresses. Email and regular addresses.
- Google employees will never ask you for your password when talking on the phone or chatting.
Send an email to the Google press office. If you are a member of the press and would like to contact Google, please send an email to email address [email protected]. Depending on the subject line of the email, you may or may not receive a response.
- Google only responds to emails from prominent members of the press.
Send an email to the Google mailing address. If you don't mind sending a paper letter and not getting a response, Google's address in Russia is st. Balchug 7, Moscow, 115035, Russia, or in the USA: 1600 Amphitheater Parkway Mountain View, CA 94043, USA. Google is unlikely to respond to a regular email, so don't send it if it's urgent or sensitive.
Contact G Suite support. Regular users won't be able to do this, but G Suite administrators have access to 24/7 support clients. To use G Suite to communicate with Google, you must be a G Suite administrator and follow these steps:
- Go to https://gsuite.google.com/intl/en/support/ in a web browser.
- Choose a contact method (for example, click Phone Support if you want to call Google).
- Click Login.
- Sign in with your G Suite administrator credentials.
- Follow the instructions on the screen. If you're calling Google, you'll have to follow verbal instructions.
Apply for a job with Google. The last way contact Google directly - apply for a job at this company. View open positions and apply at Google page Careers (Career at Google):
- Go to https://careers.google.com/jobs on your computer's web browser.
- Change the location in the text box on the right side of the page to match your preferred place of work.
- Click on text field"Search jobs" and then click ↵Enter.
- View open positions.
- Select a job and click "Apply" in the upper right corner.
- Fill out the application and follow the instructions on the screen.
In this article, we will find out whether it is possible to contact technical support representatives, how does the help desk work in general? Is there a Google Play hotline, what numbers can you call in Russia? Is there an alternative, are electronic appeals sent, what is needed for this?
About the service
Google Play - a service from a well-known company with a multi-billion dollar turnover, engaged in the field of Internet technologies. Google Play service is a store software for various purposes for work, leisure, games for entertainment, educational programs, etc. The application is installed on all smartphones where it is used operating system- Android.
How to write to Google Play support?
Google Play has its own help center where you can get detailed advice on any issues related to the organization.
The support service is arranged a little differently than in other services. To send messages, use one of the following forms:
- Help tab on the main screen - .
- Forum where users can share their impressions and leave comments to moderators - .
The app store also considers other ways of accessing, directly from the extension on your smartphone, click on the section at the bottom of the "Help" page. Fill out the form and send a message for consideration, in a similar way, users can leave a review or complaint.
What is the Google Play Hotline Phone?
In Russia, as in other countries where Google products are popular, another direction of communication is also developing. The hotline phone is declared in each of the CIS countries, by which they contact the contact center directly and ask questions of interest.
You can call in Russia from any region to a phone number for free, there is a single help desk - 8 800 100 46 64.
There are no separate city numbers, the contact center handles all calls on its own.
You can get through to the service during the hours of the call center from 09:00 to 19:00 daily, on weekends technical support is available from 10:00 to 19:00.
Addresses on the map
The address, phone number and working hours of the company can be found on Yandex Maps.
What is the hotline for?
Remember, the contact center will not help with all problems, but only with those related to the competence of the organization. Hotline answer questions related to:
- Application evaluation.
- Problems with installation, downloading.
- Login to your personal account.
- Creating an account.
- Issues with submitting reviews.
- Reports of a low-quality product that violates the requirements.
Support service specialists accept complaints about the work of the technical center or complaints about individual products available for installation on the service.
In what case can support not be able to help?
Support deals only with requests, the topic of which relates to the activities of the company. That's why third party themes It's not worth discussing, this also applies to the forum, where users often discuss distant topics.
Communication with technical support through the application
The official Google Play app is suitable for all smartphones on Android based, install it and get access to a huge bank of software and entertainment software.
Technical support processes all requests received, including through the mobile extension. In the "Help" section, similar to the site, you can send an appeal or leave a review.
How to write a complaint?
To leave a complaint about the actions of company employees, the operation of products, the quality of programs, errors in the application, all users can use the above methods:
- Forum.
- Section on the site or in the application.
You can report your claims in another order by calling the hot number of the call center.
Other contact methods
Not really the usual way appeals, this is sending comments to in social networks. Recently, the company has created official communities on popular social resources:
- In contact with -
The company has several hotlines. If we are talking about those advertisers who have a budget of more than two hundred rubles, then for them the number will be - 8 800 500 91 20.
The cost of calls to the hotline
Hotlines - how to ordinary users, and for advertisers, are completely free for people calling from Russia.
Hotline hours
You can call the hotline from 9:00 am to 19:00 pm. At the same time, as already mentioned earlier, both numbers are completely free.
What can be found out by phone?
So, what issues can be resolved by calling the hotline? In the event that you have any problems with working on the site, or with your accounts in Google AdWords, you can always call the indicated numbers. If you have noticed problems related to security, or you have noticed that someone is abusing the product, then you can also contact the company at the indicated numbers.
Additionally, you can find out by calling the hotline about cooperation with the company.
In what case can support not be able to help?
In the event that you have a virus on your computer that interferes with your work with Google, the line's specialists can only advise how to get rid of it. But, in most cases, do not remove it yourself.
Other contact methods
Depending on where exactly you are having the problem, you can click on desired service and get help from the customer service.
- If you have problems with Chrome, you need to follow the link.
- If there are problems related to mobile version Maps, use the link.
- Need help searching? Go to .
- Having problems with YouTube? Then you are here.
- If you have problems with Gmail, you need to follow the link.
- If the disk does not work properly, contact .
- With incorrect Google's work Play useful link.
- If you need help with AdSense, visit the link.
- For Nexus, the link is valid.
- In the event that you cannot log into your account, or if there are other questions related to it, you need to follow the link.
- For AdWords, the address is relevant.
- If you're worried about problems related to Hangouts, then it makes sense for you to contact the address.
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