Failed to connect to App Store- what to do?
With each subsequent iOS update engineers Apple trying to fix maximum amount errors and shortcomings. Some errors, however, follow iPhone owners and iPad since early versions of iOS, for example, a bug with getting access to the App Store. Not everyone has a problem, however, if a pop-up window that says "Can't connect to the App Store" is terrorizing you, then pay attention to this instruction.
Important! If you're having trouble connecting to the App Store February 1, 2019, then the reason for the failure lies in Apple's problems, which we wrote about in more detail. How to solve a problem? At the moment there is only one solution - rearrange the date on iPhone or iPad a few days ago, for example, on January 28.
The problem with access to the App Store appears due to many different reasons, but there is only one way to fix it. On the forums of fans of Apple technology, the craftsmen tried everything to get rid of the hated window with the inscription “Cannot connect to the App Store”, even reset the device settings, but the solution turned out to be much simpler.
Step 1. Open the menu " Settings» -> « App Store, iTunes Store»
Step 2: Click on your Apple ID
Step 3. Select " Go out»
Step 4: Enter a password for your Apple account ID again and try to go to the App Store
In this very simple way, you can get rid of the error with access to the App Store. Note that initially you need to check the availability of the device's connection to the Internet - a similar error can also occur due to the lack of a Wi-Fi router signal.
The iTunes Store is Apple's official online store that stocks a variety of digital content including audios, videos, apps, games, and more. You can enter the store using any computer or mobile device from Apple (iPhone, iPad, iPod), but sometimes when you try to enter the store, the device may give an error that contains the message "Cannot connect to the iTunes Store service."
notice, that given error most often occurs on devices running under iOS control 5, 6 and 7 versions. So why does such a problem arise, why does the device not enter the store? In this article, we will consider the problems due to which it is impossible to connect to the iTunes Store service.
Solve a problem on an iPhone, iPad, or iPod
Appearance Errors
First of all, you need to make sure that you are connected to Wi-Fi. It often happens that the download of applications or other bulky items is not carried out through the 2G network (it is highly recommended to use the 3G network).
Again, assuming that the Internet may be to blame, select your preferred Wi-Fi network to connect to and follow the arrow that leads to Settings. Here we look for the string "DNS" and write the numbers "8.8.8.8" in it, after which we save the actions performed. Now you need to click "Renew lease", thereby restarting the connection to Wi-Fi. Sometimes this simple method helps to enter the store.
The next option, you can just try restarting your device. Also, it will not be superfluous to reset your router settings and connect in a new way, which often helps in solving the problem.
If these simple ways did not help, we complicate the task. Make sure you have the latest firmware on your device. If the firmware is not the most up-to-date, then it is necessary.
Please note that if you have an iPhone that was initially locked (most often these are devices brought from other countries), then the update should be done with caution, because in the end you can get a locked phone again, which may no longer be unlocked by any means. .
Everything works, installed up-to-date iOS version but the error didn't go away? We try. To do this, you need to go along the path "Settings" -> "General" -> "Reset" -> "Reset all settings". Note that all content after the reset will remain in place and this will not affect the performance of the device in any way. But perhaps the reset will allow you to go to the store.
Exactly what principle the following method actually works on is not entirely clear, but many users confirm that after performing these strange manipulations, the device begins to enter the store. You need to go to "Settings" -> "General" -> "Date and time". Here you need to move the checkbox from the automatic time update and select the manual input method. We change the date to 2038 and set an arbitrary city.
Then we try to reboot the device and try to enter the store again. If it doesn't help, change the checkbox to " Automatic update date" and wait a while. In some cases, after performing these manipulations, the device will begin to enter the store.
But what to do when, after all the dances with a tambourine, the error has not been resolved? Probably hope that the problem is with the store itself and try to go into it later. Otherwise, we are waiting for your alternative ways in comments.
Solving a problem on a computer
If you're trying to connect to the iTunes Store through the app of the same name, check your internet connection. For example, try connecting to Google search engine or, better, Apple.com. If the site is working, then you need to check if your computer has enough resources to connect (this error often crashes if your computer was manufactured back in the 90s).
If this is your first time, it's wise to wait a while, it's possible that the iTunes server is in this moment it just does not work, and after a short time it will become available again. If this is not the reason, then go to iTunes update through the official Apple website or through the program itself. Old versions of applications may indeed refuse to work.
The next step is to try to disable the firewall and antivirus, which may prevent the application from accessing the store. In this case, you just need to add the program to the list of exceptions. If it doesn't work, go to Internet Options. Perhaps, by default, a connection is established using proxy servers that prevent the store from working normally, and if this is true, then delete them and try to re-enter the iTunes Store.
Finally, you need to check host file(a favorite file for viruses and trojans), which is located at C:\WINDOWS\SYSTEM32\DRIVERS\ETC. We find this file, open it with a regular notepad and look for the line “127.0.0.1 localhost” in it and simply delete all the entries that are located below it. We save the changes made, close the file and try to go to the iTunes Store.
If after the last step you managed to enter the store, it means that there are viruses or other malware on your computer that needs to be cleaned with an antivirus.
The iTunes Store is Apple's online shopping mall. This virtual object has different folders: music, movies, game applications, books and more. Such a "cloud" helps to establish more convenient access to the files you need. Thanks to this storage, it has become easier to find and download any content. But sometimes the phone says "Can't connect to iTunes Store". Can this be fixed somehow?
Why is this happening?
The cause of this problem may be the following:
- the date and time are incorrectly defined, there is no binding to the correct time zone;
- the error may be on the smartphone if its serial code is hidden;
- Sometimes you can't connect to the iTunes Store due to poor internet connection, it's best to use Wi-Fi because mobile traffic may not load "heavy" programs (games, for example).
Also, expired certificates that are stored on the smartphone can become a problem.
What do we have to do?
What can you do if you can't connect to the iTunes Store iPhone? First of all, you need to throw off all the phone options. To do this, follow the steps below.
Once you complete the previous step, change the date and time zone. To do this, you should also enter the "Settings", then select "General", then go to the sub-item "Date and time". Uncheck "Automatic", then set, for example, 2038, set the city to be arbitrary.
Then sign in to the AppStore and open the "Updates" section. You should see a message that the device can't connect to the iTunes Store. This is to be expected. At this stage, look again at the date and time options, set the original current date.
Immediately after the actions taken, the problem may not go away. For the new configurations to take effect, restart your smartphone. After that, the iTunes Store should work smoothly on any phone.
Why can't I connect to the iTunes Store on my personal computer?
What to do if the iTunes Store doesn't work when you try to download from personal computer? First of all, check if the Internet connection is established. If everything works, then try repeating the requests in iTunes several times in a row. Wait some amount of time. The error may be a malfunction in the functioning of the online store itself. Just wait until the server fixes the issue. If after a while you still cannot connect to the iTunes Store, you should look for other causes of the error.
What else can cause this problem?
To solve this problem try a few more simple steps. Update iTunes to the latest version. Do it through the official website or through the program itself. Do not use third party resources. Turn off the firewall. It can cause malfunctions. If you can't or don't want to opt out, add this store to your exclusion list. Try going to Internet Options. If you have proxy servers in your settings, remove them, and then try signing in to the iTunes Store using a direct connection.
The last thing to check is the hosts file. It is saved in a folder located at C:\WINDOWS\SYSTEM32\DRIVERS\ETC. Once you run it you will see the ip addresses. Find the line 127.0.0.1 localhost, and then delete all the addresses below it. Then close and save the data in the file.
Finally, check your PC with an antivirus. It is worth noting that all the above actions will not affect the data on your phone in any way. All files, without exception, will be saved on your iPhone safe and sound.
What to do on a Mac computer?
The firewall on Mac OS is configured to automatically accept incoming connections from Apple programs. If you have changed the factory configurations, you will need permission to external connections. If you still can't connect to the iTunes Store even if you have it, clear the accepted certificate cache.
To do this, open the Finder. On the menu at upper corner screen, tap Go, then Go to Folder. Search for /var/db/crls/. Click on the "Go" button. Delete the crlcarche.db and ocspcache.db files. If necessary, enter an administrator password. Restart your computer, then try connecting to the iTunes Store.
Before doing the above steps or going to the wizard for help, examine your modem carefully. If the internet is functioning properly, then try signing in with your Apple ID, then restart your computer and check that the AppStore servers are working. Sometimes it is enough to log out of your account and re-enter all the login information. As a rule, this helps to get the store up and running and fix the problem, as well as save time.
The above tips will also help in dealing with other similar problems:
- iTunes Store does not connect and gives an unknown reason;
- you sent a request, and the system asks you to repeat it after a while;
- you receive a notification that something is wrong with the Internet connection;
- could not sign in because the network connection was not established.
Try to deal with the problem yourself, and only then take your smartphone to a service center.
If you can't connect to the iTunes Store, iBooks Store, or App Store
Check your settings and network connections to try to fix the problem on iPhone device, iPad, iPod touch, Apple TV, or Mac or PC.
When you try to open the iTunes Store, iBooks Store, or App Store, you might see "Connection to iTunes Store failed" or . Also, downloading content from the iTunes Store, App Store, or iBooks Store may not complete at all, or may stop unexpectedly.
If you have a single issue where iTunes doesn't recognize an iPhone, iPad, or iPod touch that you connect to your computer with USB cable, cm. .
If the iTunes Store, App Store, or iBooks Store loads as expected but you can't sign in, you can .
Store availability and features may vary by country or region.
Connection test
Make sure your device is connected to the Internet. Try opening a website in a browser. If the site does not open, try doing the same on another device connected to the same network. If there is no Internet access on other devices, turn off and on again wifi router to reset it. If you connect to WiFi networks still not working, please contact extra help to your internet provider.
Checking System Status
Go to to check if the services are working in your country or region.
Software update.
Update to latest versions, or . Then try connecting to the iTunes Store, App Store, or iBooks Store again.
Checking the date and time
Make sure the date and time on your device are set correctly for your time zone.
On your iPhone, iPad, or iPod touch, go to Settings > General > Date & Time. Troubleshooting date and time display.
On a Mac computer: select " System settings» > «Date and time».
On the Apple device TV: Go to Settings > General > Date & Time.
On a PC: Search for timedate.cpl using the search box or the Search Charm.
Otherwise, set the correct date and time values, or enable the option automatic installation date and time.
Additional actions
If you still can't connect to the iTunes Store, iBooks Store, or App Store, try these additional steps.
10.08.2017
A common problem for Apple device owners is often an error when connecting to the services of the same name, be it the App Store, iTunes Store or iBooks Store.
The messages displayed on the screen may vary, but, as a rule, the causes of all these errors are similar. Message examples:
- "Unable to connect to iTunes Store"
- "Can't connect to the iTunes Store. An unknown error has occurred"
- "The iTunes Store request failed. The iTunes Store is temporarily unavailable. Please try again later"
- "iTunes was unable to connect to the iTunes Store. Make sure your network connection active and try again"
- "The iTunes Store request failed. This network connection cannot be established. An error has occurred in the iTunes Store. Please try again later"
General Solutions
First of all, regardless of the problematic device, you must complete the following points.
Method 1: Checking the Internet connection
The most common reason is the lack of connection between the device and Apple servers. First of all, make sure that the device is connected to the Internet.
Open any website in a browser. If there is no connection, if you are connected to the Internet via Wi-Fi, restart your routing device (router, switch, etc.). Check its settings: the router software should not block access to Apple servers and ports. If you are using public network(in public places, educational institutions, offices, etc.) and do not have access to the router settings, contact your network administrator. If the settings are in order, but there is still no Internet connection, contact your provider.
Method 2: Check the Status of Apple Services
Sometimes the connection error is not caused by a problem on your side, but on the Apple side. For exclusion this option check the status of the company's services in your country at the link.
Method 3: Checking the set date and time
Incorrect date and time on the device can cause a large number of errors, especially those related to connecting to remote servers. You need to make sure that these parameters are correct for your time zone.
Method 4: Login again
Sometimes all you need to do to resolve an issue with accessing Apple services is to simply sign out and sign back in to your account.
If after logging out of your account it turned out that you cannot remember your password, use the recovery service by clicking on the appropriate text.
Additional Solutions
If all of the above do not work, follow the additional instructions below (based on your device type).
Mobile devices (iPhone/iPad/iPod)
In case of use cellular communication To access the Internet, you need to check the following:
It is also worth noting that when using a cellular connection, problems with loading heavy objects are possible. For this purpose, it is better to use a Wi-Fi connection.
Computer (Mac)
Check the settings of the standard firewall. Although it is set by default to automatically skip all connections from Apple programs, there are cases of accidental or deliberate changes to the settings. Resetting the cache of approved certificates can help solve this problem.
Computer (Windows)
First of all, make sure that the computer has third party programs, controlling network traffic (firewalls, antiviruses, etc.). They, along with standard means may block the connection to Apple servers. Disable all software that controls network connections (and also turn off the proxy connection, if used) and check if the problem is resolved. If the answer is yes, you need to make changes to the settings of these programs, adding permission to connect to the App Store, iTunes, etc., or leave them disabled.
If all the manipulations specified in this manual did not help solve your problem with accessing the iTunes / App Store, you need to contact the official