Do you open Google's YouTube app on your smartphone to watch videos, but the system gives you a notification that an error has occurred in the app?

Do not panic and immediately remove the program or carry the device in service center. There are several ways to solve the problem.

When an error occurs on Android and the YouTube application does not work, then, first of all, you can try clearing the cache and deleting unnecessary data.

Complete reinstallation of the application

Let's say that the method described above did not help. In this case, we recommend that you completely remove the application through the item in the settings or through Google program play. It doesn't matter how, the main thing is to erase completely.

Does the problem still occur? Go to extreme measures!

Reset to factory settings

If the system still writes that an error has occurred in the application, resetting the settings cannot be avoided! Unfortunately, this method will affect not only one program, but also all the data stored on your smartphone. We recommend that you save all important information, copy photos, videos, copy contacts if you have previously saved them in the phone's memory.

You need to understand that a reset will delete everything, as if you had just purchased a smartphone in a store.

What if you have a rooted phone?

If there are root rights on the smartphone, and you still don’t understand why YouTube doesn’t work, then the problem is, most likely, in these rights. It is not uncommon for users with rooted devices to face this issue.

In your case, you just need to remove the standard official app from your phone and download YouTube to Android as apk apps from a third-party but trusted site, for example, w3bsit3-dns.com or apkmirror. Just in case, check it with an antivirus. Even a computer program will do.

Writes an error occurred in the application, and the window does not close

Another one possible problem- this is the appearance of an error, as a result of which the user cannot do anything at all! That is, you cannot enter the settings or any other application, you cannot press the "Back" key, exit the menu.

First, try restarting your smartphone. If everything works correctly, then go back to the program in which the error occurs and try to resume it. Appears? Then restart your smartphone again and follow all the steps that we described above.

If the smartphone cannot be turned off or restarted, you will have to do a recovery. Read this in our separate article so as not to inadvertently “kill” your phone.

In very rare cases, all those operations that we have described will not have to be done. You can first check if the latest version of the program in which the error occurs is installed. this problem. Just go to Google service Play and see if there are updates. If yes, then update.

Another one possible reason is your Android version. Perhaps some patch has been released for him that fixes most of the problems and vulnerabilities. In this case, be sure to update to latest version and update your smartphone.

YouTube and Google Play(aka Play Store) are probably the two most popular and necessary programs on Android. Without the first one, you won’t be able to watch your favorite videos, and without the second one, you won’t be able to install any program or game on your tablet or smartphone. I think everyone will agree with this.

And it's very sad when YouTube or Google Play doesn't work. It is when connected to the Internet via Wi-Fi. And this happens quite often. Not so long ago, a question on this topic was published on the site. He has already collected quite a few comments, so I decided to make a solution to this problem in a separate article. I'll tell you about the solutions I know. Which, judging by the reviews, really work.

And the problem is the following. We take our phone or tablet that runs on Android and is connected to WiFi networks, open the same YouTube, and there is an error: "Check your network connection" and a gray exclamation mark.

And in the Play Store through the same WiFi connection error appears: "There is no Internet connection. Check your Wi-Fi connection, or cellular network and try again."

Although our smartphone is connected to Wi-Fi. You can even see it in the screenshot. no. Websites open in browser. So the internet is working. Other programs also have access to the Internet.

Important point: via mobile Internet (3G / 4G) everything works. The Play Store lets you install apps and YouTube videos are displayed and played. Doesn't work over Wi-Fi only. And as a rule, only through a specific Wi-Fi network and on all Android devices. And maybe others too. It doesn't matter.

Problem: there is no access to these two services from Google when connected only to a specific wireless network. Through another Internet connection everything works.

If you have YouTube and / or Market does not work through any connection, even through cellular communication, then in the article I will also try to collect solutions to this problem.

To start:

• Reboot your phone, tablet, Android TV box, or whatever.
• Reboot your router. If there is such an opportunity.
• Check YouTube and Market through a different internet connection. Mobile connection, or another Wi-Fi network.
• Try opening a website in your browser mobile device. You can try to go to the same YouTube. If nothing works in the browser either, different sites do not open, then see the article.
• It is advisable to check if everything works on other devices.

After these steps, you should already roughly understand what exactly the reason is. Well, build on the results of these checks if you ask a question in the comments.

Let's start with the main solution.

Change DNS in Android if YouTube and Play Store does not see an Internet connection

As practice shows, it is the change of the DNS addresses of the Wi-Fi network that helps to get rid of this problem. Why is this happening? To be honest, I don't know. Either because of problems with the DNS servers at the provider, or something in the router settings.

Therefore, we need to register DNS addresses from Google in the properties of the "problem" Wi-Fi network on the phone. Or register these addresses in the Internet connection properties in the router's web interface. Let's consider both options. But I recommend that you first check everything on your own Android device. If it works, and you have a few more devices with the same problem, then even then you can try changing the DNS on the router.

I will show on the example of a smartphone from Samsung. But there should not be strong differences between other devices.

Go to the settings, in the section "Connections" - "Wi-Fi". Click on your network and hold. A menu should appear where we need to select something like "Manage network settings".

These are DNS addresses from Google. Which I talked about in the article:.

We check that the proxies are disabled (No) and save the settings.

After that everything should work.

One moment: in Android there is no way to specify only static DNS, and get IP and gateway automatically. And it's not very good. Since disabling DHCP (automatically obtain all addresses from the router), we have set a static IP address. In my case 192.168.1.164. And if at reconnection to this network, this IP address will be busy, then we will not be able to connect. Unless you reserve this IP address in the DHCP server settings on the router.

Therefore, if you have problems connecting to a Wi-Fi network, then know that this is most likely due to static addresses. Just change the last digit in the address (from 100 to 254), or back to android settings set DHCP. And DNS addresses can be registered in the router settings.

I show how to do this using the example of a TP-Link router.

After that, all devices that are connected to this router will use the set DNS addresses.

I hope you managed to solve the problem with accessing YouTube through the application and the Google Play store.

Additional solutions for connection errors in the YouTube app and Google Play

It is possible that these two applications do not work even when connected to different wireless networks and via mobile internet. In this case, check if the Internet works on your smartphone at all. You can just open some site in the browser. If the Internet does not work, then we solve the problem with the connection. At the beginning of the article, I gave a link to a page where everything is described in detail.

Well, let's look at a few more solutions that may come in handy.

Waiting from you feedback. Be sure to write if these solutions helped you. If they helped, what exactly? Perhaps you managed to solve this problem in another way, which you can share with us in the comments.

Android is one of the most popular mobile operating systems in the world. AT last years it has a high level of stability, optimization and functionality. But even the most sophisticated product is not able to get rid of failures. One of these problems is that YouTube does not work on Android. In case of an error, there is no need to panic, demolish the settings or run to the service center. The problem can be solved with a few simple methods.

You can find out why YouTube does not work to watch videos on a tablet or phone by analyzing the behavior of the system and possible reasons:

1. Updates are one of the most common ailments. If the utility stops working correctly after downloading changes to program code Software, then there is a high probability that the reason lies precisely in them. Sometimes when you start YouTube knocks out an error. The whole point is that developers also make inaccuracies. They may incorrectly work out compatibility, which is why the device cannot interact with the utility. The system does not understand how to correctly reproduce the information and crashes.
2. The cache is a database of temporary files that sometimes just clog the OS (they must be deleted in a timely manner). It can cause an error when starting YouTube. Any OS interacts with the cache, but if its volume becomes too large, then junk files just interfere with work. The utility is not able to process large amounts of information at a time (some of it is not needed) and gives an error. Also, YouTube can take a lot of effort to read information, while the exact time is allotted for launch (at the end of it, the program closes).
3. Loading random access memory- another application does not allow the system to function stably, taking all the resources for itself. Often in this situation we are talking about viruses or other malware.

spproblem solvers

In such a situation, the main thing is not to panic, running around with questions about what to do. The problem with YouTube not working is not critical and can be easily solved in a few steps, after which you can safely continue watching videos on your tablet or phone.

Clearing the data in the application

If you find a problem, try clearing the cache and removing interfering files loading Google Play services.

• Go to the system settings menu and find the line "Applications".
• open full list all programs by tapping on the inscription "All" at the top of the display.
• Find YouTube among the utilities.
• Click on it.
• A detailed menu for working with program data will open.
• Scroll further and find the inscription "Clear cache" (the procedure is instantaneous, but on weak devices it may take longer, especially if a large amount of information has accumulated in the program).
• Scroll up and tap on the line "Erase data".
• Try to go to YouTube, if it doesn't work, restart your phone. If not, it's not the cache.

Complete reinstallation of the application

If clearing the data did not help, you need to completely uninstall the application and that's it. Latest updates. Process:

1. Go to "Applications" in the settings section.
2. Find YouTube.
3. Click delete.
4. Reboot your phone and download the service again.

In such a situation, all versions of the program that have been updated during use are deleted.

Reset to factory settings

This method will delete all data and programs already downloaded to the smartphone. It is recommended that you first create a backup of the system and copy all photos and important files to a separate medium.

Method number 1:

• Go to the settings section and open "Backup and reset".
• Find the "Reset Settings" tab. After opening, the built-in service for deleting information will open.
• The device will then reboot and you will need to log in again. Google account and download the program to the device (you can use the backup).

Method number 2 - android recovery:

• Turn off the device and simultaneously press the "Home - Power - Volume Up" or simply "Power - Volume" keys (if there is no "Home").
• After activating the screen, release "Power", but others hold for another 10-20 seconds.
• Using the volume buttons, select "Wipe data / factory reset", power - select.
• Follow further instructions.

FROM operating system Andoird needs to be careful.

Phone with root rights

The reason may be precisely in them, sometimes changing files leads to failures. You need to reinstall. Delete the application from the Market and download the regular one apk file from a third-party (reliable) source (open the settings and in the "Security" check - "install from other sources").

Check for updates - they may fix the problem. Another reason is Android itself. Perhaps the developers have released an additional patch to fix the "ailments" of your version - update the system.

Check the reviews under the program in the Market. If there are a lot of complaints about a similar situation in the comments, then there is only one way out - to wait.

Conclusion

Google is a huge company that, if it makes mistakes, fixes them infrequently and quickly. Try to solve the problem with one of the above methods, if it doesn’t work, then the problem is either in the phone itself (breakdown) or in the developer.

Video

Sometimes users encounter a problem when YouTube does not work on Android - the application does not start, it starts, but crashes with an error, videos do not play or they do not load well, although the Internet speed is good and other similar things happen.

Such phenomena can appear both on the phone and on the tablet, when connected via WiFi or when working with a regular mobile internet. No matter how the problem with YouTube not working on Android manifests itself, the reasons for its occurrence are almost always the same.

Why is this happening

Most common cause problems with YouTube not working on Android are updates. If YouTube stopped working after the update took place, then this is exactly the reason. In this case, most often no error appears, and the application simply crashes.

Although it is possible and a variant with some kind of error, but this is extremely rare. The fact is that the update may not be done correctly, which causes compatibility problems. And if the operating system does not know how to work with new information, it, accordingly, will not launch anything.

The second reason for this problem may be hiding in the cache. This is temporary data that clogs the system if not deleted. Any operating system has some kind of cache, and if nothing is done with it, it will definitely clog the system with garbage.

In our case, there may be too much of this cache itself, and the system simply will not have time to process it, or it will process it for a very long time, up to the point that it crashes altogether due to the fact that there is some kind of time limit for loading. It may also be that the system "realizes" its inability to process the entire cache and simply does not start youtube app on your phone or tablet.

Finally, the third reason is that some other information that is related to this application loads it too much or simply affects it badly. So this information may contain viruses or something else that the system cannot process at all, therefore, again, it will simply turn off or some kind of error will appear.

It happens that YouTube stopped working immediately after downloading or watching a video. So, the reason is exactly in it and it is he who needs to be simply removed. However, deleting all other data also does not hurt, because it is impossible to say for sure that the reason is in a particular file.

So now we know why the YouTube app on Android might not work. Now let's look at how this problem is solved.

Solution

In fact, there are only two ways to solve this problem. The first of these is to remove updates, cache and other data related to this application.

This is done as follows:

• First you need to open the settings and find there an item called "Applications".

• Now you should go to the "Application Manager".

• In the list of applications, you need to find Youtube and click on it.

• The user will see the page this application. Actually, there are all the necessary buttons in order to perform the actions we need. First you need to click on the inscription "Memory", highlighted in Figure 4 in green. In the menu that opens, by pressing the corresponding buttons shown in Figure 5, the user will delete the cache and other data that may prevent the system from working normally. And if you click on the options (this item in Figure No. 4 is highlighted in red), a menu will appear consisting of only one item - “Delete updates”. By clicking on it, the latest updates will be deleted and the application will return to the state it was in before the update.

Important: All actions within the framework of the above instructions were performed on a device with an operating Android system 6.0.1. Earlier versions will most likely not have a task manager. That is, when you open the "Applications" item, a list of all available applications will immediately be displayed. The rest of the process is the same.

If all of the above does not help, you can still try reinstalling the application. To do this, you must delete it, then re-download it from PlayMarket and install it. It is best to do this via WiFi, as the application weighs a lot. To remove YouTube, it is best to use the Clean Master program.

Below you can see instructions for deleting the cache, other data and updating to more old version Android.