Contact Information and telephone numbers of the MTS subscriber service for residents of all regions of Russia, the entrance to the MTS Personal Account and other ways of contacting the operator's help desk.

A single free number of the MTS subscriber support service:

Calls to the MTS help center number 8800 250 0890 are not charged from city and mobile telephones in Russia.

How to reach MTS?

A call to the MTS support service using the Hot Line numbers from anywhere in Russia, including Moscow and St. Petersburg, will always be free. For calls to the subscriber service of the operator With mobile phone connected to cellular network MTS, please use the free short phone help desk and technical support (only for MTS subscribers in Russia).

To call MTS from a mobile phone of another operator (Megafon, Beeline, Tele2, Rostelecom, Iota) or a landline phone, for free communication with the MTS support operator use the phone number 8800 250 0890 .

For getting personal information, managing services and changing the established tariff, please be ready to provide your passport details to the Hot Line employee. Please note that connection to some additional services may be subject to a fee, in accordance with the tariffs of the operator. MTS call center operator?

A single toll-free number for the support service of the MTS group of companies:

This number is for customer support. cellular communication MTS, Internet and television MTS and "". All calls to the number 8 800 250 0890 paid by MTS. Calls to the 8800 line number are absolutely free for those calling from fixed or mobile phones registered in Russia.

Support number for calls from Moscow and from abroad:

When you are in MTS roaming outside of Russia, you can call the operator at +7 495 766 0166 from your mobile phone absolutely free of charge.

Calls to a landline contact center number +7 495 766 0166 from phones of other mobile operators (including Megafon, Beeline and Tele2) and from local numbers are paid in accordance with the tariffs of the telecom operator. Use this number if you are in international roaming or want to call MTS from a foreign number. Be sure to dial the help desk number in the international format with +7 and specify the cost of international calls. This is especially important if you are calling from a phone in a hotel room.

The MTS Subscriber Service provides advice and support to customers on connecting and disconnecting services (both paid and free), changes tariff plan, providing information on the account, SIM card blocking and other requests. You can contact support around the clock.

Personal account of the MTS subscriber

The MTS group of companies combines three areas at once: MTS mobile communications, and. For each of them there is a separate Personal Account. Please select your personal account depending on which MTS division you are a client of.

Client's personal account available on the official website of the operator MTS Russia. For information about the possibility and procedure for connecting personal account, with any requests and comments on its work, please contact the support phone " Mobile Tele Systems» 8800 250 0890 or 0890 from mobile MTS.

Online support for MTS clients

Couldn't quickly get through to the help desk of the MTS operator? Then contact us through a special feedback section on the MTS website. In this section, you can ask any question of interest, complain, express gratitude or leave a wish on the work of a mobile operator and service in official offices and salons. You can also ask any questions regarding the MTS cellular network (claims, services, billing) in an email to the official address This adress Email protected from spambots. You must have JavaScript enabled to view.. The company's specialists will try to answer the request as soon as possible.

Employees of the MTS subscriber service are always available to communicate with subscribers in the most popular social networks: MTS groups In contact with, on the Odnoklassniki , in Facebook and Google Plus . You can count on a prompt response through these communication channels with MTS.

Prefer to follow breaking news MTS operator in a more concise form? In addition to social media accounts, MTS maintains an official micro-blog in Twitter where all the latest news and useful information for subscribers in short form are regularly published.

Cities where MTS operates

MTS customer support operates in the following regions and cities of Russia:

Moscow (Msk) and St. Petersburg (St. Petersburg), Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia (Ulan-Ude), Vladimir Region (Vladimir), Volgograd Region (Volgograd), Vologda Region (Vologda), Voronezh Region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Region (Birobidzhan), Trans-Baikal Territory (Chita), Ivanovo Region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad Region (Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma Region (Kostroma), Krasnodar Territory (Kras Nodar, Sochi, Novorossiysk), Krasnoyarsk Territory (Krasnoyarsk), Kurgan Region (Kurgan), Kursk Region (Kursk), Leningrad region(Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola), Republic of Mordovia (Saransk), Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo ), Murmansk region (Murmansk), Nenets Autonomous District (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region (Veliky Novgorod), Novosibirsk region (Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Orel), Penza Region (Penza), Perm Territory (Perm), Primorsky Territory (Vladivostok), Pskov Region (Pskov), Republic of Altai (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov Region (Rostov-on-Don ), Ryazan region (Ryazan), Samara region (Samara), Saratov region (Saratov), ​​Sakhalin region (Yuzhno-Sakhalinsk), Sverdlovsk region(Yekaterinburg), Republic of North Ossetia-Alania (Vladikavkaz), Smolensk region (Smolensk), Stavropol Territory (Stavropol), Tambov region (Tambov), Republic of Tatarstan (Kazan), Tver region (Tver), Tomsk region (Tomsk), Tula region (Tula), the Republic of Tyva (Kyzyl), the Tyumen region (Tyumen), the Udmurt Republic (Izhevsk), the Ulyanovsk region (Ulyanovsk), the Khabarovsk Territory (Khabarovsk), the Republic of Khakassia (Abakan), the Khanty-Mansi Autonomous Okrug - Yugra (Khanty- Mansiysk), Chelyabinsk region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic(Cheboksary), Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous District (Salekhard) and Yaroslavl Oblast (Yaroslavl).

Additional information on special MTS tariffs and on our website.

In contact details, tariffs, addresses of official websites and geography of presence mobile operator changes are possible. Specify the current background information by the round-the-clock hotline "Mobile Tele Systems" (reference and information service of a telecommunications company) 8800 250 0890 or on the official website of the company www.mts.ru. Information about multichannel numbers tel. and references are current as of January 2019.

To control the quality of customer service, all conversations with the operators of the MTS customer service consulting center are recorded. We ask you to treat the recording with understanding, as it is necessary to control the quality of customer service. All your additional questions, including "" or, for example, "What is the number of the MTS operator", will be considered and will receive a prompt response from the MTS support service as well as on the official website of the telecommunications company.

Wide range of specialized rooms 24/7 support cellular communication company is designed specifically to provide prompt assistance to network subscribers. However, many customers are increasingly wondering how to call a live MTS operator from a mobile or landline phone.

Contact MTS support

Easily!Very difficult!

How to call an MTS operator from a mobile phone for free

24 hour service support works specifically for all subscribers using the company's cellular services:

• From the phone keypad, dial short number 08-90 ;

A small remark, or what MTS is silent about: support by number 0890 is provided to subscribers from 8 am to 10 pm Moscow time. The rest of the time, a robot answers typical questions of subscribers on this number. Keep in mind. Call from 22:00 to 08:00 8-800-250-08-90 .

Video about the work of the MTS support service and the attitude of the operator towards its customers

Taking into account the constant very frequent problems of subscribers with dialing to the MTS support service, I advise you to use the help of the operator's support in one of the official communities on social networks, fortunately, 90% of users have accounts there: MTS Group VKontakte and MTS community in Odnoklassniki. Judging by the responses of the subscribers who asked for help, they respond quite quickly there.

How to call an MTS operator for free from any mobile or landline

The round-the-clock support service works for all subscribers using cellular services of any other company or for calls from landline numbers:

• 8-800-250-82-50 ;
• You can listen to the voice menu to the end and wait for the automatic connection with the consultant;
• If you do not want to listen to the prompts of the automated system, you can press the buttons 2 and after 0 on the keyboard;
• Before connecting, the subscriber will be asked to evaluate the work of the support service;
• To refuse or agree to the assessment, the user should press the appropriate keys;
• Connection with a free consultant may occur after some waiting time on the line if all employees are busy.

Lifehack #1: If you can’t reach 0890, and you need help urgently, then if there is a phone nearby with a SIM card from another operator, call the number 8-800-250-82-50 from a phone connected to another carrier. MTS "thinks" that a subscriber of another operator can call about the transition and quickly "connects" with a live support employee. I checked myself this way repeatedly. Works.

Lifehack #2: Call support number 8-800-250-08-90 , then we listen to the autoinformer and press not the number "1" (mobile communication), but the numbers "2", "3" or "4" (home Internet, MTS Wallet or Satellite TV). In these areas, the load is usually less. accordingly, you will be connected to the operator faster. And ask the “live” support employee to connect with the one who resolves issues on mobile communications. In most cases, this method helps to "bypass" the queue.

How to call an MTS operator from a mobile phone using a federal number

24/7 support service works for all subscribers using Additional services companies (online banking, home Internet and TV) or for calls from fixed numbers:

• Dial a number using the phone keypad 8-800-250-08-90 ;
• You can listen to the voice menu to the end and wait for the automatic connection with the consultant;
• Connection with a free consultant may occur after some waiting time on the line if all employees are busy.

For legal entities and corporate clients use number

Each subscriber should know how to call the MTS operator from a mobile phone for free - this is not just a recommendation, but a necessity that may be needed at any time. AT modern world there is nothing more important than time and, as we know, to solve an issue related to mobile communication, you always need to know the MTS number. After all, when it is not at hand, you have to look for solutions in social networks or visit the nearest communication salon in person.

On the official website of MTS and on specialized portals you can find a lot of useful data about tariffs, satellite TV, roaming settings, connection or disconnection additional options number and much more. Unfortunately, in most cases, a service specialist can resolve the issue. technical support to be called directly.

Instructions on how to call an MTS operator for free

The contact numbers used by the operator can be dialed as regular phone, and from a mobile phone, there is also a separate number for subscribers who are in roaming.

You can call MTS using the following numbers:

• 0890 - you should remember this short number. It is intended for calls from mobile devices within the territory of Russian Federation. When you make a call, the automatic assistant will tell you by voice the sections to which the topic of the call belongs. To save time, it is recommended to immediately skip the assistant robot and wait for the connection with the operator, this can be done using the numbers 5 and 0 immediately after the connection.
• 8 800 250 0890 - some subscribers are interested in: “How to call the MTS operator from a landline phone?”. 8800 is a direct number that you can call not only from MTS, but also from other mobile operators or landlines in Russia.
• +7 495 766 0166 - this number must be entered in the phone book before traveling abroad, because this is the number you need to call while in roaming.

To the attention of subscribers: unfortunately, every year it becomes more and more difficult for the company to cope with the flow of incoming calls to hotline, so the waiting time for a free operator can be from 5 to 40 minutes (sometimes more). Put your phone on speakerphone to know when a technical support specialist will be available.

Unable to call MTS operator

When a problem occurs on the equipment due to high overloads or simply due to a breakdown or malfunction, it is almost impossible to get through to MTS, either from a mobile or from home phone. In such situations, there are several solutions, of which the working options can be considered:

• . Free service where you can learn many useful information, connect or disconnect services, read in detail about and, if necessary, configure everything.
• Application " ". Here you can also solve most issues on your own, without resorting to the help of a specialist. Just go to the application and see its functionality, 95 out of 100 questions can be answered here.
• Official website and its support service available online. Go to and select the desired item from the "Help" section. This screen will display the main categories, the sub-items of which contain pages of "Frequently Asked Questions" where you can get an answer to the question.
• Social networks. Company " Mobile telesystems» actively develops social networks. On the this moment you can use Vkontakte, Twitter, Odnoklassniki or Facebook to clarify information through a special chat. This is a very convenient way of communication, because the average response time does not exceed a minute. Links can be found at the bottom of the site.
• Salon of communication MTS. If you are unable to get through, the specifics of the problem are more complicated (services, website and social networks did not help) - we recommend that you contact the nearest branch of the company. It is advisable to have a passport with you, to which the number is registered, to identify the client.

Interesting information: in the Republic of Crimea, during the first years of operation of a mobile operator, there were problems with feedback that have been technically solved. Learn more about it at this link.

MTS strives to develop and improve the quality of its services. In a special form, below on this page, you can leave a positive or negative comment about the work of the operator. Indicate the level of expertise and assistance that was or was not provided in resolving the issue. You can also help others by responding to their comment or feedback.

In MTS, when calling, the function of evaluating assistance is enabled, so you can leave a review immediately after it is completed. If the robot did not notify about this, you can ask the operator to enable this feature or dial the necessary numbers yourself before calling.

Interesting fact: for those who value time and do not like to wait, the operator has provided the function of a paid connection with a specialist without a long wait. You can hear the robot prompt about this when the line is busy.

Feedback for corporate clients

Legal entities and enterprises that are serviced by the company under an agreement can call other phone numbers or chat on the official website.